Avis Palm Beach Singer Island Resort & Spa -Luxury Penthouse Suite-Daily Housekeeping

There is a Guest Services Team and a Concierge team that is ready to serve all guests, that was not utilized to acquire correct information before writing a negative review based on mis-information. All of the 239 Hotel Suites at this Beach Resort are privately owned and are managed by different management teams. The only difference is that one of the management teams utilizes the Marriott reservation system. All guests have full access to the Shared Facilities and Amenities which shares all the same staff. There is no charge for Wifi in this room unless you do not read your check in emails, read the informational binder located in the room, or contact Guest Services to inquire. Wifi is FREE in this room. All Guests can register at the front desk for resort wrist bands and key passes to all areas of the property, and to establish a charge account for ALL the amenities including: Room Service, Restaurant, Spa, and Pool/Beach Activities. This includes beach lounge chairs "provided by the hotel". Regardless of which management team a guest books through, the beach chairs are available for a charge. You do not have to bring your own beach chairs. The amenities listed are fully disclosed. All of the activities on the Properties are available using a la carte payment without a mandatory nightly resort fee that is forced upon guests who book with the team that uses the Marriott reservation system. Daily housekeeping occurs between 9:00am - 6:00pm usually before noon. Staff will not enter if the "do not disturb" icon is activated. Contact information to Guest Services and helpful in room information/internet instructions can be found in the informational binder located in your suite. A general information sheet is also located on the back of the suite entry door. It is disappointing to see negative content in a review that is completely based on mis-information.

Dear Guest, Special attention and assistance is given by Guest Services to each guest that checks in. Simple communication from you would have resolved everything mentioned. It is clear that your review is malicious in nature, as not one of these issues were not brought to the attention of the Guest Services team. 1. The concierge in the lobby has a separate desk and phone number. They handle all of the guest's special requests such as package delivery. 2. Normal wear and tear such as dings or chips occur with transient rentals and are taken care of during regular maintenance sweeps. 3. Daily housekeeping comes timely every day and cleans this unit. It is not unusual for a guest to be picky with cleaning. For sanitary reasons, dirty dishes are dishwasher cleaned daily and left clean in the dishwasher. Guest Services did not receive any complaints or special requests from you regarding any housekeeping. issues. Housekeeping came each day and performed their duties. 4. The hotel maintenance reports that the water pressure was tested and is in full working order. The water on Singer Island has minerals in it. 5. The in room maintenance such as toilet clogs are handled by our Guest Services team. Guest Services did not receive any complaints from you regarding any maintenance issues. The toilets were checked upon check out by a room checker, and found to be in perfect working order with no clogs. 6. During the season, the valet service is quite busy especially when there is full occupancy.