Note fondée sur 733 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par jacques de laval, quebec canada
Bon pour une nuit.
Publié le 13 juin 2015 sur HotelsPropre et personnels accueillant. Bon pour passer une nuit en voyage quand on est fatigué. C' est asse vieillot mais c'est acceptable et il y a un petit déjeuner continental correct, internet rapide et stationnement gratuit.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Jorge,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty and value your opinion.It's clear that your experience with us was neither exceptional nor disappointing, but rather average. We understand that we didn't exceed your expectations, and for that, we apologize. Our goal is to provide a memorable and comfortable stay for all our guests, and we fell short in your case.We would like to know more about your stay and what we could have done differently to make it more enjoyable for you. Your feedback will help us identify areas for improvement and make necessary changes to enhance our services.We appreciate your feedback and hope to have the opportunity to serve you better in the future. If you have any suggestions or comments, please don't hesitate to contact us.Thank you again for your review.Best regards,
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Gwendolyn,Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness and comfort of our rooms. We're also glad that you found our staff friendly and helpful.However, we apologize for any inconvenience you may have experienced. We're taking your feedback seriously and will work to improve these areas to ensure a better experience for our future guests.Thank you again for your review and for choosing to stay with us. We hope to welcome you back again soon and show you an even better experience.Best regards,
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Rugs were filthy
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Murray,Thank you for taking the time to share your feedback about your recent stay with us. We apologize for the issue with the rugs in our hotel and are truly sorry to hear that they were not up to your standards.We take the cleanliness of our hotel very seriously and strive to maintain high standards of hygiene and cleanliness throughout our facilities. It's clear that we fell short in this instance, and for that, we apologize.We would like to assure you that we are taking immediate action to address this issue. We will be conducting a thorough cleaning and sanitizing of all our rugs, and we will also be increasing the frequency of our cleaning schedule to ensure that our guests have a clean and comfortable environment.Once again, we apologize for the issue and appreciate your feedback. We hope to have the opportunity to welcome you back to our hotel in the future and show you the level of service and cleanliness that you deserve.Thank you for choosing to stay with us.Best regards,
par un voyageur
Publié le 19 sept. 2024 sur Expedia
No coffee, just two towels, just small shampoo, only two pillows, blankets were very thin n I was cold.
Price not adequate for stay. On Website checkout was 11:00 but when checked in it was 10:00.
Super 8 is not value for what we paid.
Breakfast was pretty slim in offerings. No Decaf coffee and no tea. Please change ratings to what they actually offer. I was very disappointed and had to ask for more towels cause what they had were pretty skinny. God bless
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Marion,Thank you for taking the time to share your feedback about your recent stay at our Super 8 hotel. We apologize for the disappointment and frustration that you experienced during your visit.We're sorry to hear that we didn't meet your expectations in terms of amenities, including the lack of coffee, limited towels, and small shampoo. We also understand that the pillows and blankets were not up to par and that the temperature in your room was not comfortable.We take all feedback seriously and will be addressing these issues with our team to ensure that we're providing the best possible experience for our guests. We'll also be reviewing our breakfast offerings to ensure that we're providing a more comprehensive selection of options, including decaf coffee and tea.Regarding the checkout time, we apologize for the confusion and will make sure that our website and in-room materials accurately reflect our check-in and check-out times.Finally, we appreciate your feedback on our pricing and value. We understand that every guest has different expectations and budgets, and we'll be working to ensure that our pricing is competitive and reflective of the value we offer.Thank you again for sharing your feedback. We hope that you'll give us another chance to show you the level of service and quality that we strive for.Best regards,
par un voyageur
Publié le 18 sept. 2024 sur Expedia
It wasn’t easily accesible
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Mary,Thank you for taking the time to share your feedback about your recent stay with us. We apologize that you found our hotel to be not easily accessible, and we're sorry that this impacted your experience. We take accessibility concerns very seriously and are continually working to improve the navigability and accessibility of our property. Could you please provide us with more specific details about the challenges you faced, such as which areas of the hotel were difficult to access or any specific needs you had that were not met? Your feedback is invaluable in helping us identify areas for improvement and making our hotel more welcoming for all guests. We hope to have the opportunity to serve you better in the future. Regards,
par un voyageur
Publié le 18 sept. 2024
I was very surprised the room was dirty, trash on the floor, gang graffiti on the doors.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Mark,Thank you for taking the time to share your review with us. We apologize for the unacceptable conditions you experienced during your stay. We take all feedback seriously and are truly sorry that your room was not up to our usual standards of cleanliness. We understand that a dirty room with trash on the floor and gang graffiti on the doors is not acceptable and we are taking immediate action to address these issues.We are taking steps to ensure that our housekeeping staff thoroughly cleans each room, including floors, walls, and doors, before checking in guests. We are also increasing our efforts to prevent unauthorized markings or graffiti on our property.Thank you for pointing out these issues, and we hope to have the opportunity to welcome you back to our hotel in the future.Sincerely,
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Tiffany,Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness and comfort of our rooms. We're also glad that you found our staff friendly and helpful.However, we apologize for any inconvenience you may have experienced. We're taking your feedback seriously and will work to improve these areas to ensure a better experience for our future guests.Thank you again for your review and for choosing to stay with us. We hope to welcome you back again soon and show you an even better experience.Best regards,
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Desk person gone for over 1/2 hr. One person came back and left. Area questionable. When front clerk returned said nothing about being gone and unfriendly.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Mary,Thank you for taking the time to share your experience with us. We deeply apologize for the inconvenience and concerns you faced during your stay. This is not the level of service we aim to provide, and we will be addressing these issues immediately to ensure the safety and satisfaction of our guests. Your feedback is invaluable, and we hope to have the opportunity to serve you better in the future. Warm regards,
par un voyageur
Publié le 12 sept. 2024 sur Expedia
It has bed bugs
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Cody,I’m truly sorry to hear about the issue that you faced. Please rest assured that we will address these cleanliness and maintenance issues immediately. Your feedback is invaluable as we strive to improve our services.Thank you for bringing this to our attention, and I apologize again for the inconvenience.Best regards,
