Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 nov. 2024
I like that it is connected to the concert area.
I didn't like, our key didn't work to open up our door, they fixed this problem the morning we left. No heat in the room, it was very chilly, hard time sleeping when it was so cool in the room. No towel's in the swimming area. For the price of the room for 1 night, it was very disappointing to have these issue's.
Commentaires de Gestion de l’hôtel
12 nov. 2024 par GM, Gestion de l’hôtel
Dear Julie, I’m sorry that you did not find us to be a good value and that you encountered key and climate control issues. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Richard McSweeney, GM
par un voyageur
Publié le 5 oct. 2024 sur Expedia
A great location near the concert venue.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par GM, Gestion de l’hôtel
Dear Henry, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Richard McSweeney, GM
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par GM, Gestion de l’hôtel
Dear Erica, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Richard McSweeney, GM
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Great place to stay. Beautiful hotel snd the staff is top notch.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par GM, Gestion de l’hôtel
Dear Jeff, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Richard McSweeney, GM
par un voyageur
Publié le 2 oct. 2024 sur Expedia
The AC went out on my first two days - very uncomfortable to stay.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par GM, Gestion de l’hôtel
Dear christine, We are very sorry that you experienced issues with temperature control and that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Richard McSweeney, GM
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Loved everthimg lovely property
Commentaires de Gestion de l’hôtel
2 oct. 2024 par GM, Gestion de l’hôtel
Dear Joan, Thank you so much for your thoughtful and generous review. Our team truly enjoys providing exceptional experiences for our guests from start to finish! It was a pleasure to host you and we can't wait to welcome you back! Best, Richard McSweeney, GM
par un voyageur
Publié le 28 sept. 2024 sur Expedia
par un voyageur
Needs updates
Publié le 27 sept. 2024 sur HotelsLocation was good carpet needed replacing & shower floor was yellow.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par GM, Gestion de l’hôtel
Dear Anonymous, We appreciate your feedback and apologize that our hotel and accommodations left you underwhelmed. We are committed to providing an excellent experience for our guests and are always working on improving. Your input is highly valuable, and we will take your comments into consideration as we continue to make enhancements. We hope to have the opportunity to better serve you on your next visit. Sincerely, Richard McSweeney, GM
par un voyageur de Phoenix
Publié le 25 sept. 2024 sur Expedia
Convenient
Commentaires de Gestion de l’hôtel
26 sept. 2024 par GM , Gestion de l’hôtel
Dear Charles, It is wonderful to hear that you enjoyed your stay and our convenient location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Richard McSweeney, GM
par un voyageur
Decent property - disappointing food and service.
Publié le 25 sept. 2024 sur HotelsThe room was good. We were very impressed with the space and the cleanliness. The shower had very, very poor water pressure and it was actually difficult to use. Other than that, the room was fine. Slightly dated and the tv was very small and out dated, but fine.
The service and the breakfast Buffett ($17 per person) was very disappointing. It was fitting for a Days Inn, not a Marriott line of hotel. The server was quite rude and we felt unwelcome and uncared for. This left a sour taste in our mouth and we will doubtfully return to this property in the future unless we are assured things have changed.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par GM , Gestion de l’hôtel
Dear Matthew, I appreciate you taking the time to write this review. Your feedback on our restaurant service is helpful and will be shared with our team. I'm sorry we fell short of providing the level of service to which you are accustomed and that our breakfast buffet did not meet your expectations. Your satisfaction is important to us and we hope you'll give us another opportunity soon to make your experience the best it can be. Sincerely, Richard McSweeney, GM
