Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Expedia
Von dieser Lodge hat man einen fantastischen Blick auf einen der Sipi - Wasserfälle.
par un voyageur
Publié le 30 mars 2024 sur Hotels
par un voyageur
Publié le 6 mars 2024 sur Hotels
par un voyageur
Publié le 18 déc. 2023 sur Expedia
Quite,location very good 4 viewers
par un voyageur
Publié le 2 oct. 2023 sur Expedia
Très bel endroit avec une vue magnifique sur Sipi falls et la campagne environnante.
Le lodge est confortable, les chambres sont propres, spacieuses et bien équipées.
La restauration pourrait être améliorée avec un choix de fruits en dessert, un service plus rapide et des prix revus à la baisse car trop chers .
Le personnel est aimable et attentionné.
Je recommande cet endroit pour un séjour à Sipi Falls.
par un voyageur
Publié le 27 sept. 2023 sur Expedia
Great views and rooms with special character, in amount trees in the garden. Wonderful service.
par un voyageur
The place to stay in Sipi Falls
Publié le 11 août 2023 sur HotelsThe best place to stay in Sipi Falls, with really impressive views of the highest fall around. Sam (the general manager) and his team are really nice and will make you feel at home for sure. Just make sure that you book for your Sipi Falls activities with Moses or any other guide directly advised by Sam (and no any other guide that comes directly to you) in order to make the most out of your visit to Sipi.
par un voyageur
Best view of the falls. Lovely place
Publié le 6 mai 2023 sur HotelsLovely place. Really try to make you feel comfortable. Wifi non existent.
Limited menu options.
par un voyageur
Don't stay here!
Publié le 20 févr. 2023 sur HotelsWe have been to Sipi multiple times over the years. Have never stayed here and would definitely not recommend it. We were 2 families with kids. I had booked 2 suites. When we arrived, there were multiple staff members hanging out in the outdoor dining room/reception area but no one came to greet us. I have never had a hospitality experience like that in Uganda. I went to the reception desk and 2 staff members looked confused when I told them I was there to check in. It was clear they were not expecting us and had no record of our reservation. Wifi was broken and cell service was poor but I managed to pull up our reservation to counter their suggestion that maybe I had booked at their hotel in Mbale town. Then it became clear that, not only had they not expected us nor have our rooms ready, but that they actually do not even have 2 suites on the property. We eventually got that sorted and settled on their 1 suite and another banda (1 twin/1 double bed). When I suggested that we had been misled and overpaid for 2 suites, I was told that all rooms are the same price- which is certainly not true based on this website. Later in the evening, we ordered dinner at their restaurant. They have an extensive menu but the food took more than 2 hours to arrive, which was quite frustrating. We pre-ordered breakfast for the following morning, as we had to depart quite early, and this was served 30 minutes later than we had asked for. All in all, quite a disappointment.
Commentaires de Gestion de l’hôtel
22 févr. 2023 par Saleh, Gestion de l’hôtel
Hi, Jeremy I’m sorry our service did not satisfy your expectations. We set a high standard for our Lodges and are very sorry to hear that standard was not met during your stay with us. Our entire team apologises for the miscommunication that took place with your reservation. We had issues with our channel manager system and as a result did not confirm your reservation with our reception at Sipi. We apologise for the discomfort this caused you and your family. As for the room types we have I don’t know how or what happened to our listing, but mistakes happen and we are always open fix. We are since resolving the technical issue so feel free to contact me at salehnam@yahoo.com at anytime of you convenience. We hope to get the chance to serve you soon.
par un voyageur
Publié le 13 févr. 2023 sur Expedia
our room was not acceptable. it wasn’t what we booked and they would not make it right.
Commentaires de Gestion de l’hôtel
14 févr. 2023 par Isma, Gestion de l’hôtel
thanks a lot Emily for your review... we are apologize our room did not satisfy your expectation. Please feel free to reach out to casalodges@gmail.com for any further comments, concerns and suggestions if you don't mind. we would love to make things right if you gave us another chance.
