Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Amazing house with all the amenities - wish the property manager had better customer service
Publié le 16 août 2024 sur HomeAwayThe house and amenities exceeded our expectations - the pictures don't do it justice. We loved the secluded location backing up to the forest, the well-stocked kitchen, all of the kid's toys, games, bikes, and even children's plates/utensils and a closet full of baby equipment. It was a great layout for the 4 families staying to spread out and have their space. We would have given this property 5 stars if it wasn't for the property management, which could have had better customer service. We were disappointed that after a day and a half, we ran out of dishwasher pods (the house was supplied with 4 when we arrived, and in a house with 13 people, you can imagine we had to run the dishwasher twice a day), paper towels, and were down to our last 2 rolls of toilet paper. When we called Vacasa to request more of these basic items, we were told that they do not supply refills on amenities and we needed to go purchase our own. We were disappointed, to say the least, that after paying so much to stay at a high-end home, we were on our own to go out and buy dishwasher soap, paper towels and toilet paper - all very basic necessities.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Shelley, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope to have the opportunity to better impress you in the future!
par un voyageur
Publié le 9 août 2024 sur HomeAway
par un voyageur
Great for kids
Publié le 20 mai 2024 sur HomeAwayLoved all the toys
Thanks
par un voyageur
Great House & Private Getaway
Publié le 22 mars 2024 sur HomeAwayWe had a great stay! House is at the edge of the Black Butte property so very private. Great layout, comfortable beds, clean, & large hot tub. Kitchen well stocked. We had 2 issues that could easily be resolved. 1) The house was set to 55 degrees & took almost the whole 1st night to come up to temp. We made a fire in the beautiful living room so was ok. 2) I asked for a late check out because my group sleeps late & was daylight savings- never heard back from management until scolded that we were late.
Commentaires de Gestion de l’hôtel
25 mars 2024 par VrboOwner, Gestion de l’hôtel
Hi, Maria. Thank you for providing us with this valuable feedback. We are glad to hear you enjoyed the amenities and the location of our home. We thank you for your feedback, as it helps us improve our guests' experiences. We look forward to welcoming you back for another fabulous getaway in the future.
par un voyageur
Amazing house
Publié le 17 déc. 2023 sur HomeAwayWonderful property in a great, private location. Amazing fireplace. The bunkbeds in the bunk room were a little wobbly, but just need some tightening. Other than that great property would highly recommend loved having the private backyard that leads out to the forest. Great views, wonderful privacy.
Great property for families, so many toys for the kids to play with.
par un voyageur de Vancouver, WA
three separate sleeping areas with adjoining bathrooms
Publié le 11 sept. 2023 sur HomeAwayprivate location, big kitchen, g great family room with lots os seating and stone fireplace, deck with lots os seating and privacy
par un voyageur de White Salmon, WA
Beautiful home, but unimpressed with communication
Publié le 19 juin 2023 sur HomeAwayThe house was fantastic and had everything we needed for our stay. Comfortable beds, huge living room, dining room, and outdoor space. The house is located at the other end of Black Butte Ranch from the main entrance, meaning it was a 15 min drive to get from the house to the main road, and then 15 min to get into Sisters (30 min total).
The listing is managed by Vacasa and so communication is difficult. Because Black Butte Ranch is a private community, in addition to the VRBO fee, we also had to pay $9/person/day to enter the property, which was not communicated to us up front, so it was a disappointment in incur an extra $200+ charge for our entire party.
Commentaires de Gestion de l’hôtel
9 sept. 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur de Oregon
Great Golf Group Property!
Publié le 9 juin 2023 sur HomeAwayWhile not on a course, this home had everything needed and more for our group of 8 golfers. The setting was quiet as the home backs up to forest land. House was styled well, hot tub and outdoor living space was perfect.
par un voyageur
Beautiful. Quiet. Private.
Publié le 3 juin 2023 sur HomeAwayBeautiful, ckean home with lots of windows, super comfy beds, a well stocked kitchen with an unbelievable coffee station, and multiple outdoor benchs, tables and chairs to enjoy the wooded back yard. The hot tub was a nice amenity too. Definitely a well-cared for house. It was perfect for our group of 6 friends to spend a few days together.
par un voyageur
Clean, stocked and ready
Publié le 9 avr. 2023 sur HomeAwayGM 428 was in great shape. The vacasa management is hard to work with. I tried half a dozen times to get a straight answer on checking in early and out late and their style of management is to give you automated responses from half a dozen staff members. All I needed was one phone call, with a real person for 5 minutes. So house great. Management was meh.
Commentaires de Gestion de l’hôtel
9 sept. 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
