Note fondée sur 499 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par nt, Gestion de l’hôtel
Dear Julien, Thank you for choosing Hempstead House for your recent stay. We are glad to hear you enjoyed your time with us. Thank you for your kind feedback. We hope to welcome you back in the future. With Kind Regards, Reservations Team
par un voyageur
Publié le 18 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
21 janv. 2020 par Jo, Reservations Team, Gestion de l’hôtel
Thank you for taking the time to review your recent stay at Hempstead House. We look forward to welcoming you back in the future.
Kind Regards
Jo
par un voyageur
Place to be
Publié le 24 juin 2019 sur HotelsOne of the best hotel I have ever been. Spa is wonderful
Commentaires de Gestion de l’hôtel
25 juin 2019 par Jo, Reservations Team, Gestion de l’hôtel
Thank you for taking the time to review your recent stay at Hempstead House. We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the future.
Kind Regards
par un voyageur
Hotel à recommander
Publié le 2 mai 2019 sur HotelsBon séjour
Commentaires de Gestion de l’hôtel
2 mai 2019 par Anna Kijowska, Gestion de l’hôtel
Merci Beaucoup
par un voyageur
Étape très onéreuse assez confortable
Publié le 25 sept. 2018 sur HotelsNous avons pu changer de chambre car la notre était au dessus de ventilation bruyante
Sans problème
Chambre petite mais lit très confortable très grand très propre
Piscine bruyante avec les jaccuzi dans ambiance très chaude
Petit déjeuner parfait nourriture nappes blanches service
Prix très très élevés en l’absence de réductions hôtels.com et même ...
Commentaires de Gestion de l’hôtel
26 sept. 2018 par Anna Kijowska, Gestion de l’hôtel
Merci Beaucoup
Good Morning,
Thank you very much for your review and feedback. We look forward to meeting you again in the future.
With Kind Regards
Anna Kijowska
par Tatiana de Belgique
Publié le 12 août 2013 sur Hotels
Première escale par cet établissement et certainement pas la dernière. Confortable, excellent rapport qualité prix, parking (non négligeable au UK)... le spa un vrai moment de détente... et les plats du chef, un régal... Nous y reviendrons!
par un voyageur de 59110 France
Hempstead hotel bapchild proche Canterbury
Publié le 1 nov. 2010 sur HotelsExcellent accueil
Calme
Un certain charme
Proximité axes routiers
par un voyageur
Publié le 19 août 2024 sur Expedia
Absolutely stunning, beautiful hotel, very clean and grounds, all staff are polite helpful and friendly. Food was excellent. The gym is small but great for us.
Definitely will stay here again.
Commentaires de Gestion de l’hôtel
19 août 2024 par Reservations Team , Gestion de l’hôtel
Good Evening Roger, many thanks for choosing to stay with us at Hempstead House and for taking the time to leave your kind review. We are glad to hear that you loved your stay, and we hope to welcome you again in the future. With Kind Regards, Reservations Team
par un voyageur
Publié le 19 août 2024 sur Expedia
We stayed here as our first night off as mum and dad so was hoping for a good nights sleep. Was firstly disappointed with the greeting we received. We were not shown to our room just told where to go in this massive house we had never been in before !!
The room was dark smelled dusty.
Was woken up at 4am by stairs creaking and banging above and around us was so loud It kept us up from 4-8am I ended up going to reception at 8am nearly in tears because I was soo tired ! We spoke to another couple who also said there was a dog barking above them constantly from 9pm onwards the same night (we went for a meal so misses the barking luckily !)
The staff were absolutely usless with helping me no manager came to deal with the matter I was just told either Icould have a £50 refund or complain !? Absolutely terrible standards especially running somewhere like this you would think guests would be made to feel like there staying in a 4 star and not a 2 star. Especially the money we paid for the room. Never coming back here and we will be telling our wide knit family and friends community about this place !
Commentaires de Gestion de l’hôtel
19 août 2024 par Reservations Team , Gestion de l’hôtel
Good Evening Jasmine, thank you for staying with us and for taking the time to leave your feedback. We pride ourselves on our customer service and always strive to do everything we can to ensure our guests are looked after. Our hotel has been extended over the years, and we have placed directional signage around to ensure guests can follow and find their way to rooms and facilities. Our friendly staff are more than happy to escort you to wherever you're going when we are alerted to assist you. Our team offered and we continue to uphold our sincere apology that you were kept awake during your stay and, as you have mentioned, were willing to offer a gesture of compensation for the disruption. We are surprised to receive your typed review here, as we believed that we had arranged an acceptable resolution with you in person. With Kind Regards, Reservations Team
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Reservations Team, Gestion de l’hôtel
Good Evening Jeffery, thank you for staying with us at Hempstead House and we are pleased to see that you enjoyed your time with us. We hope to welcome you back in the future. With Kind Regards, Reservations Team.
