Note fondée sur 92 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hotel shut when we arrived
Publié le 13 déc. 2021 sur HotelsWe booked to stay for the weekend in December for our anniversary and when we arrived after a two and half hour drive we found the hotel closed apparently for a refit. The hotel have not replied to my email and the phone number is not in use. We had to walk around at 7pm in the wind and rain looking for alternative accommodation which cost a further £100. Hotels.com still have not refunded my money
par un voyageur
Grosvenor house hotel closed …DO NOT BOOK
Publié le 6 sept. 2021 sur HotelsThe hotel was closed. I had to look for alternative accommodation at the last minute. No communication from hotels.com or help from owner who apparently has just purchased hotel.
Full money taken for two rooms needs to be refunded ASAP
Can hotels.com rep please contact me ASAP
par un voyageur
Publié le 15 juill. 2021 sur Expedia
When we arrived the property was shutdown. We were directed to alternative accommodation. Run down outside, very basic inside, showers cold. Pictures on Expedia far from reality. As the lead who arranged this trip I was left feeling very embarrassed. I am surprised Expedia had given no warning in advance and will reconsider using the service in future.
par un voyageur
Dreadful hotel
Publié le 14 juill. 2021 sur HotelsWell we turned up to find our hotel closed and being refurbished (they had taken the money two day b4) they left a sign for us saying we’re being put up in a hotel down the road this hotel was dirty, unfinished no fire escapes, last safety check done April 2016, no staff at the hotel checkin was next door by a guy who couldn’t speak English!! The worst hotel I’ve ever staying in,
par un voyageur
Publié le 20 juin 2021 sur Hotels
Commentaires de Gestion de l’hôtel
22 juin 2021 par Marie, Gestion de l’hôtel
Hi, We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Marie!
par un voyageur
Publié le 15 juin 2021 sur Hotels
Commentaires de Gestion de l’hôtel
17 juin 2021 par Bryce, Gestion de l’hôtel
We are glad to see that you have rated us positively, John! Do give us more chances to enhance your experience with us. Regards, Bryce
par un voyageur
Publié le 15 juin 2021 sur Hotels
Commentaires de Gestion de l’hôtel
16 juin 2021 par Leo, Gestion de l’hôtel
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex
par un voyageur
Perfect hotel on the seafront
Publié le 14 juin 2021 sur HotelsVery freindly and helpful staff, the room was clean spacious as well as the ensuite , the location is central to everything and is in walking distance odf all the amenities would definetely come back again brilliant hotel and staff.
Commentaires de Gestion de l’hôtel
15 juin 2021 par Gabi, Gestion de l’hôtel
Hi, We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Gabriel!
par un voyageur
Publié le 13 juin 2021 sur Hotels
Commentaires de Gestion de l’hôtel
23 juin 2021 par Cheshta, Gestion de l’hôtel
Hi, Gillian! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Jacob
par un voyageur
Worse than a prison cell
Publié le 11 juin 2021 sur HotelsStaff were completely unhelpful and not friendly at all on arrival. Parking was a nightmare. The room wasnt clean. Not even the basics in the room, no kettle or tea/coffee making equipment. The shower was dirty and even after cleaning was pretty much unusable. Would never stay there again or recommend it to anyone to do so
Commentaires de Gestion de l’hôtel
12 juin 2021 par Leo, Gestion de l’hôtel
Hi, we never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Alex
