Note fondée sur 2 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,0 Propreté de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Stay the Skibby away from this place! Inaccessible, including the water. Zero communication from the host despite multiple attempts. Good luck trying to park a van in the property!
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Best Regards----Team Belvilla, Gestion de l’hôtel
Dear Guest,We are extremely sorry to hear about the inconvenience you faced during your recent stay at one of our properties. We understand that the accessibility issues, water supply problems, and difficulties in communication with the host have caused you a lot of trouble. We apologize for the inconvenience caused to you.At Belvilla, we strive to ensure that our guests have a comfortable and hassle-free stay. However, it seems like we have failed to meet your expectations this time. We assure you that we will take all necessary measures to ensure that such incidents do not occur in the future.Regarding the parking issue, we are sorry that we could not provide you with a suitable space to park your van. We will take your feedback into consideration and make necessary improvements.We value your feedback and would like to thank you for bringing this to our attention. We hope that we can have the opportunity to make it up to you in the future.
par un voyageur
Publié le 1 sept. 2023 sur Hotels
