Avis The Black Horse Hotel Grassington

We're sorry to see your written feedback, especially as during your husband's conversation with the Front of House Manager, he explained that what he said to her was purely feedback, not criticism and 90% of your issues from the night before were his fault. After reviewing all his conversations with the staff on CCTV, we noticed that each time they were trying to be as accommodating as possible. Our Front of House Manager could have done nothing more for both of you. After all, it was she who approached you on the first morning and then continued to speak to you at least once per day to make sure that you were happy with your stay. She has offered you to move rooms, which your husband has politely declined. You seemed pleased with everything; we're sad to hear this was not the case. It's not often that we receive such unfair reviews relating to our Team and the hotel. Upon your check-in, our waitress took the time to explain the breakfast ordering process to your husband and wished him a pleasant stay. We also provided the same information on your breakfast card and in the 'welcome book' in your room. If you had needed a pen to fill out your form, we would have been more than happy to provide one. We want to reiterate that we strive to ensure our guests have all the necessary information and resources for a comfortable stay. Many of our guests appreciate the unique charm of our building, including the 5ft long bath, which has never been an issue before. As a property developer, we understand that your husband may have certain expectations that cannot be met in a listed building with smaller bathrooms. The positioning of the taps has not been a concern raised by previous guests, and as far as we know, there is no UK law that dictates the side of the hot tap. In fact, over 20% of British homes have a cold tap on the left. We hope this clarifies the situation. To conclude our reply, we hope that none of our customers ever feel like they are always wrong. It is truly unfair to publicly criticise our Team and the hotel for such insignificant issues, especially as they went over and beyond for you and your husband.