Note fondée sur 61 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 12 août 2024 sur Expedia
Based my booking on the content of the Devonshire Fell website including impressive photographs of the rooms.
On arrival we climbed 2 flights of stairs to our room on the second floor
To our dismay the room was very small,dingy,a stain on the duvet and claustrophobic and a million miles from the images portrayed on the website.
A complete “rip off” in terms of the overpriced rates they are charging.
My wife and I booked out and requested a refund We were told to contact Expedia for the refund.
We were celebrating a special occasion. Extremely disappointing A notice on the one small window instructed us not to leave it open as midges will invade.
Contacting Expedia to resolve.
Commentaires de Gestion de l’hôtel
13 août 2024 par Robert , Gestion de l’hôtel
Good Afternoon Thank you for taking the time to share your feedback regarding your recent visit to The Devonshire Fell. I would like to start by apologising that on this occasion, we fell short of your expectations. I am genuinely sorry to hear that you chose not to stay with us due to your disappointment with the room. The team and I take all guest feedback very seriously, whether it is positive or negative.Your detailed comments have been invaluable, and I want to express my gratitude for the time you took to provide them. I have reviewed the points you raised with the team to ensure that these issues are addressed and do not arise again in the future. Thank you once again for your feedback.We hope to have the opportunity to welcome you back in the future and provide the experience you expected.Kind RegardsRobert Head of Operations ( Yorkshire)
par un voyageur
Publié le 16 juill. 2024 sur Hotels
par un voyageur
Publié le 1 juin 2024 sur Hotels
par un voyageur
Publié le 11 mai 2024 sur Hotels
par un voyageur
Publié le 10 mai 2024 sur Hotels
Really enjoyed our stay. Only negative was that the dinner menu was the same each night. The staff were very friendly and polite. A very dog friendly hotel too - you had the option to have meals in a nice room with your dog - this isn’t the case in some dog friendly hotels. Would stay again.
par un voyageur
Publié le 24 févr. 2024 sur Hotels
par un voyageur
Publié le 19 sept. 2023 sur Hotels
Few niggly issues down to either inexperienced staff or simple mistakes. However, this is still a super hotel in a great location. Food excellent.
par un voyageur
Publié le 3 sept. 2023 sur Expedia
par un voyageur
Publié le 26 août 2023 sur Hotels
Particularly good dinner! Well done that chef.
