Note fondée sur 440 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mai 2024 par Terry , Gestion de l’hôtel
We are sorry to see you did not enjoy your stay. We will work harder next time
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Terry , Gestion de l’hôtel
Dear Simona - TeofanaThank you for the lovely review. We do hope to see you again soon. Kind Regards
par un voyageur
Publié le 29 août 2024 sur Expedia
Was just ok
Commentaires de Gestion de l’hôtel
29 août 2024 par Terry , Gestion de l’hôtel
Thank you Rodney Appreciate the feedback we will work harder next time Kind Regards
par un voyageur
Publié le 28 août 2024 sur Hotels
Overall good stay, nice surroundings and garden room. Only thing you shoud be aware of is drain blockage in one of the rooms.
Commentaires de Gestion de l’hôtel
29 août 2024 par Terry , Gestion de l’hôtel
Thank you Adrian We appreciate the feedback and we do hope to see you again in the future. Kind Regards
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Terry , Gestion de l’hôtel
Thank you for your feedback Kind Regards
par un voyageur
Publié le 27 août 2024 sur Hotels
I've stayed here numerous times over recent years and it saddens me that each visit shows its aging. It's the small things that now let it down, like showers not working properly, loo roll holders coming out of the wall, windows with gaps and plants growing inot them from the outside. Also, my score for staff was mainly due to two interactions: one receptionist, long blonde hair who was on the main desk on Sunday morning (25th). When i walked in the main doors to go through to breakfast, I said good morning and received no repsonse. She heard ne becuase she looked at me, but I didn't even get a welcoming smile. The second interaction waa at breakfast. On arrival there weren't many laid tables free so we chose to sit on a long table where the last two seats had place setting. We actually sat down, put our belongings down, to then be surrounded by staff telling us to move as the table was reserved. There was no reserved sign and thia was around 9.45am - breakfast finished at 10am. We left around 10.15 and noone had come to the reserved table. It was very peculiar. I'm unlikely to stay again because its coming up to autumn / winter and i really think the place needs closing for some winter restoration time.
Commentaires de Gestion de l’hôtel
29 août 2024 par Terry , Gestion de l’hôtel
Dear Tina Thank you for your feedback. I have passed on your feedback to the team to see and action. Such a shame as we usually receive great feedback regarding the team. We do hope to see you again in the future. Kind Regards
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Terry , Gestion de l’hôtel
Dear Christina Thank you for taking the time to review Stoke Place we do hope to see you again in the future. Kind Regards
par un voyageur
Publié le 25 août 2024 sur Hotels
The grounds and exterior of the property were beautiful but the interior and rooms were very tired and needed more attention paid to the standard of cleanliness. The stairs were in desperate need of a hoover. The rooms were adequate but dated and in areas in poor condition. We booked a suite with a bath in the room and did not receive this. The staff we did meet were unhelpful in the bar area. I hope in time the property can be renovated to match the stunning surroundings in which it sits, in which case I would return, otherwise I would look elsewhere.
Commentaires de Gestion de l’hôtel
26 août 2024 par Terry , Gestion de l’hôtel
Dear Guest Thank you for your Review. We are sorry to see you did not enjoy all aspects of your stay. I have shared your feedback with the team. Kind Regards
par un voyageur
Publié le 25 août 2024 sur Expedia
Limescale on kettle and taps, poo in the loo, dirty carpets .. shame as beautiful building. That said bedding was clean..
Commentaires de Gestion de l’hôtel
26 août 2024 par Terry , Gestion de l’hôtel
Dear Daxa Thank you for your feedback, I have shared this with the team. We do hope to see you again in the future.
par un voyageur
Publié le 24 août 2024 sur Expedia
Lovely grounds. Perfect location! I probably wouldn’t go for the garden views next time due to the room not being soundproof and noisy surroundings. Also the extractor fan in the washroom was extremely loud and the tap for shower was broken. Couldn’t get the temperature right, it was either too hot or too cold. As it was late, we didn’t bother asking to be moved to another room.
Commentaires de Gestion de l’hôtel
26 août 2024 par Terry , Gestion de l’hôtel
Thank you Sanaa
