Note fondée sur 230 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024
Pool was green with algae ( we booked here for use of pool ) the mirrors in bathroom wire are splice together unsafe and located right next to sink. The staff are hard to understand and I believe it is the same for them. They were not accommodating. The handicap shower drainage was not done right and all the water backs up across the whole floor. The towels they give you are like shop towels the thinnest roughest towels they could find. If I wanted to throw away 150 dollars I would have walked out but being a single mom who never gets away I was left with no choice but to remain.
Commentaires de Gestion de l’hôtel
29 août 2024 par Barbara, Gestion de l’hôtel
Sorry for the unpleasant experience you had with us. Jennifer! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Room was ok for a 1 night stay. The bed was a bit too hard for me but over all it was ok. The only complaints I have are the pool hours and the filter didn’t seem to be working. The pool was loaded with bugs.
Commentaires de Gestion de l’hôtel
2 août 2024 par Lisa, Gestion de l’hôtel
We are sorry for the inconvenience caused to you, Guest! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Our room smelled so strongly of cat pee that we almost left in the middle of the night. It was stifling!! There were also 7 flies in our room and I could only kill 4 of them so they kept buzzing around our heads. The beds were the hardest beds I’ve ever slept in and we have traveled around the world! The front desk didn’t speak English too well and I never got my requested call I wrote to the manager. The breakfast was crowded and not filled. DO NOT GO HERE!!!
Commentaires de Gestion de l’hôtel
2 août 2024 par Lisa, Gestion de l’hôtel
Sincere apologies, Kim! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Lisa
par un voyageur
Good enough
Publié le 28 juill. 2024 sur HotelsWe were please enough that we would go back.
Things I didn’t care much for was the lack of at least a throw rug, the third floor and only steps to get there, no meat at the breakfast, poor water pressure.
Commentaires de Gestion de l’hôtel
2 août 2024 par Lisa , Gestion de l’hôtel
Hello Aimee, Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Lisa
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Joey, Gestion de l’hôtel
Hi, Mark! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Replace towels once in a while. Housekeeping non existing.
Commentaires de Gestion de l’hôtel
2 août 2024 par Lisa, Gestion de l’hôtel
Hello Richard, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Lisa, Gestion de l’hôtel
Thanks for rating us superbly, Sharon! Glad to know that you loved our services :) Regards, Lisa
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Eva, Gestion de l’hôtel
Hello Julie, We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Eva
par un voyageur
Publié le 19 juill. 2024 sur Expedia
This property was disgusting and rooms werent ready. Front desk didnt speak English so communicating was horrible.
Commentaires de Gestion de l’hôtel
2 août 2024 par Lisa, Gestion de l’hôtel
Apologies for the inconvenience caused, Cynthia! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Lisa, Gestion de l’hôtel
Hello Craig, Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa
