Note fondée sur 23 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,8 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Fountain
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Leena, Gestion de l’hôtel
James, Thank you for your feedback! We're delighted to hear you had a fantastic time. We look forward to welcoming you back soon!
par un voyageur
Overall good well appointed condo...
Publié le 6 août 2024 sur HotelsOverall good well appointed condo in a convenient location and we enjoyed our stay. Unfortunately the sofa-bed mattress had a few large stains so instead we used an air-mattress that we brought which worked out OK for our family.
Something to be aware of when visiting in the summer is with no A/C it was pretty warm inside the days we were there. There were 2 fans provided that helped a lot but it still took a few hours to get temps inside down once it cooled off outside.
Commentaires de Gestion de l’hôtel
7 août 2024 par Leena, Gestion de l’hôtel
Thank you for your feedback. We’re glad you enjoyed the condo’s location and amenities. However, we’re sorry to learn about the stains on the sofa-bed mattress and the warmth inside due to the lack of air conditioning. We will address the mattress issue and consider additional cooling solutions to improve guest comfort. Your feedback is valuable and helps us enhance our services. We hope to have the opportunity to provide you with a more comfortable stay in the future.
par un voyageur
Publié le 2 août 2024 sur Expedia
Easy to check into.
Was located in a pretty high traffic area so there could be quite a bit of noise from people walking by.
Commentaires de Gestion de l’hôtel
5 août 2024 par Leena, Gestion de l’hôtel
Tiffany, Thank you for your feedback! We're glad to hear that the check-in process was easy. We apologize for the noise from the high-traffic area and will consider ways to mitigate this for future guests. We appreciate your input and hope to welcome you back soon!
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Opened the door the first night and spent 15 minutes picking up insects that looked like flying ants. I believe I flushed about 45-50.
The second night I walked in, the carbon monoxide monitor was chirping. Called the after hours number several times, and eventually they advised to simply disable it and maintenance would resolve it the following morning.
The condo was not constructed with 'party walls.' I listened the the TV and conversation above me until midnight the first night.
Not worth the high price paid. My daughter lives in Aspen and she will not suggest this property to any visitor.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Leena, Gestion de l’hôtel
Stuart, Thank you for sharing your experience. We sincerely apologize for your issues with insects and the carbon monoxide monitor. We understand how frustrating this must have been and apologize for the inconvenience. We are addressing these concerns with our maintenance team to prevent similar issues in the future. Additionally, we’re sorry to hear that the noise from the unit above impacted your stay. Your feedback is valuable, and we will consider it to improve our accommodations. We hope you will consider giving us another chance, and we appreciate your understanding.
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Spacious & clean room - nice area.
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Leena, Gestion de l’hôtel
Alexander, Thank you for your feedback! We're glad you enjoyed the spacious and clean room and found the area pleasant. We look forward to welcoming you back soon!
par un voyageur de Clark
Publié le 11 mars 2024 sur Expedia
It was great to stay at a ski in/ski out location.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Leena, Gestion de l’hôtel
Carol, Thank you for the perfect 5-star review!
par un voyageur
Publié le 21 févr. 2024 sur Expedia
This property is very comfortable and nice for skiing. Close to everything. Pool and hot tubs are nice, gym is lacking. Our only small complaint was that for our group of four we had exactly four towels, so no towels to go to pool or hot tub. Other than that we had an excellent stay. Easy walk to village and base camp
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Management Team, Gestion de l’hôtel
Thank you Alice for sharing your comments. We are happy to read that you enjoyed your stay. For the towels we wish you would of communicated with the local team to get extra ones. It would have been a pleasure to send you more. Hope to have the opportunity to welcome you again on your next trip to Snowmass.
par un voyageur
Publié le 20 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Snowmass Vacations, Gestion de l’hôtel
Thanks, Jenna, for taking a minute to rate your stay with us. Our goal is to provide every guest with a 10/10 experience! We welcome any feedback that will help us moving forward!
par un voyageur
Publié le 4 sept. 2023 sur Hotels
There were a few things that could have made the trip more comfortable
1) the shower head was broken. Showering was unpleasant.
2) the mattress was uncomfortable. In forty years of travel, first time my husband and I were unable to share a bed.
Commentaires de Gestion de l’hôtel
11 sept. 2023 par Snowmass Vacations, Gestion de l’hôtel
Thank you for taking the time to share your review of your recent stay, Pamela! Had we known more about your needs during your stay we would have done our best to address these matters for you to ensure that your time spent with us was as comfortable as possible! We are sorry to learn that your expectations fell short on this travel experience and we would love to work with you personally to ensure that our team can identify your needs, so we can make sure your time spent with us is a unique and memorable time, every time!
par un voyageur
Publié le 29 août 2023 sur Expedia
The code given for the pool and hot tub did not work. After a long day of hiking, it would have been nice to get in there.
Commentaires de Gestion de l’hôtel
31 août 2023 par Snowmass Vacations, Gestion de l’hôtel
Thank you for taking a moment in sharing your review of your recent stay with us Caralee and Eric! Had we known more about your needs with respect to this element at the time of occurance, our onsite team would have been more than happy to assist, as we unfortunately do not manage the pool area or the access codes. We do provide as much information to our guests as we receive it, and we would have been able to determine if there was a change in information that we were unaware of, a defective entry code or sometimes a matter of input. We would love to welcome the opportunity in working with you more personally in the future and hope that we can host you again to make this up to you!
