Note fondée sur 888 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juin 2024 sur Expedia
Very ols hotel. Price Ok for the location.
par un voyageur
Publié le 19 août 2024 sur Expedia
The staff at reception gave us a great welcome and helped us with finding a restaurant nearby. The room was dated and the air conditioner did not work. It was fine for a one night stay spur of the moment decision to stay in Snow Mass.
par un voyageur
Publié le 18 août 2024 sur Hotels
par un voyageur
Overall good stay. Great location.
Publié le 17 août 2024 sur HotelsWe liked the hotel. The man who checked us in upon arrival was very friendly and knowledgeable. The location was excellent, just steps from the Snowmass Mall where many of the restaurants and shops are located. It was also steps from the free gondola, which takes you to the base village with more upscale restaurants and activities.
The hotel was dated, which we sort of expected for the reasonable price, but clean. Our room overlooked the pool which was nice and the gondola. Our main disappointments were the window air conditioning (a fairly new unit, but still a windows air conditioner), lack of exhaust fan in the bathroom, new (but overstuffed to the point of being huge and hard) pillows. We actually took the throw pillows from the couch and put the pillow cases on them to sleep. The caulking around the bathtub should have been replaced a long time ago.
The free breakfast had great reviews which influenced our decision to stay there. The first morning the breakfast potatoes and eggs were old and cold, but the avocado toast was excellent. We mentioned it to the woman in charge and I think she appreciated our feedback. The next morning our breakfast was fresh and very good.
Parking was free and fairly convenient for the area.
Overall good stay.
par un voyageur
Early check in
Publié le 17 août 2024 sur HotelsWas able to check in early. Other than a fussy toilet all was great
par un voyageur
Pricey for the condition
Publié le 16 août 2024 sur HotelsThe property has a good location is situated on the mountain and very close to the shopping and restaurant area. The parking is difficult as they only have a tiny garage that supports like 8 vehicles. So you have to park in the free lots way down the street making it a hassle to check in, check out and leave. The hotel itself is meh for the price. The common corridors are outdated. The hotel room was large but outdated bathroom, no windows that opened and A/C that did not work. The beds were actually super comfortable though which was a surprise.
Commentaires de Gestion de l’hôtel
16 août 2024 par Ken / General Manager, Gestion de l’hôtel
Stacy, Thank you for your comments, and thank you for staying with us for a couple of nights. Funny, most of our guests opt for parking in the town's free surface lots in summer & fall, so our 18 parking spaces prove more than enough to take care of our guests who wish to utilize our garage. With our check-in spaces, we suggest unloading/, then putting the car away at one's convenience. I hope the location and upgrade to a higher floor helped you enjoy Snowmass to its fullest. We hope to welcome you again soon.
par un voyageur
Publié le 12 août 2024 sur Expedia
This place is so quaint. The building itself is old but it has such a great vibe. It's very clean other than some construction out front. It's gorgeous regardless of that. The staff was very friendly and helpful as well!
par un voyageur
Publié le 11 août 2024 sur Hotels
par un voyageur
Publié le 10 août 2024 sur Expedia
AC didn't work in my room, when I arrived my door was wide open and there was no way to lock my door from the outside.
Commentaires de Gestion de l’hôtel
11 août 2024 par The Staff of the Mountain Chalet Snowmass, Gestion de l’hôtel
Collin, Thank you for your comments. As you passed along these concerns upon departure, we were able to immediately check the A/C and door lock. Both worked appropriately and satisfactorily. I'm sorry if you faced any "user error" issues. We are here to help and would have quickly responded if notified while you were still staying with us. In any case, thank you for staying with us. We hope to welcome you back soon.
par un voyageur
Publié le 7 août 2024 sur Expedia
