Note fondée sur 78 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The surroundings are beautiful! The problem was mostly through hotels.com not at the resort. The only issue was a very loud a/c fan. We had to get a box fan and open the door. Glad it wasn’t snowing
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Carol,Thank you for your feedback. We're glad you enjoyed the beautiful surroundings at Viewline Resort Snowmass! We appreciate your patience with the A/C fan, and rest assured, we have addressed this with our maintenance team to prevent future disruptions. Your input is valuable, and we hope to welcome you back for a more comfortable stay next time!Kind Regards,Matt Cooper, Hotel Manager
par un voyageur
Aspen Music Festival
Publié le 4 sept. 2024 sur HotelsWe came for the music festival. the valet when we arrived was super helpful. We were on the 6th floor, so you have to go up a few stairs, but he helped us get all of our luggage, chairs (for the festival), etc. up the stairs and into our room. Wonderful place. Loved the fact that the hotel property is right on the ski run. Tons of dogs, which we love. Loved the place and how friendly, helpful and attentive all of the employees were. We'll be back.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par General Manager, Gestion de l’hôtel
It was truly a pleasure to welcome you to Viewline Resort Snowmass for the recent Aspen Music Festival. We're thrilled you had an enjoyable experience and that you appreciated the excellent service our team provided and our great location on the ski run. Thank you so much for sharing your kind words with us, and we look forward to welcoming you back the next time you're in the area.Kind Regards,Matt Cooper, Hotel Manager
par un voyageur
Publié le 4 sept. 2024 sur Expedia
0 stars because I booked through Expedia. CLEARLY states on my reservation I had until August to cancel for free. I canceled in May. Turns out, they never canceled it with the hotel, cited hotel policies and I’m out $600 solely because I used Expedia. You read that right. SIX HUNDRED DOLLARS. You will get partially refunded, even if they claim it’s free. BE WARNED AND BOOK DIRECT THROUGH THE HOTEL! Total scam.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Kylah,Thank you for taking the time to leave us your feedback. We sincerely apologize for any inconvenience caused by your reservation and we understand your frustration. For all billing inquiries, we encourage you to reach out to the third-party site you booked with, as they will be the best ones to assist you with this matter. We hope you'll consider joining us in the future; we're confident that we can deliver an incredible stay. Kind Regards,Matt Cooper, Hotel Manager
par un voyageur
Publié le 3 sept. 2024 sur Expedia
We had some issues at check-in and were double charged. I am waiting for some of it to fall off our credit card like I was promised. Lobby and bar area is great. Outdoor amenities such as the pool are dated, but overall we had a nice time as a family.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Ashley,Thank you for your review. We’re delighted you enjoyed our lobby, bar area, and family-friendly atmosphere. However, we’re sorry for any inconvenience you encountered at check-in and the double charge. If you have any lingering concerns, please feel free to reach out to us offline so we may fully assist you. It was a pleasure having you here, and we hope to hear from you soon.Kind Regards,Matt Cooper, Hotel Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
Great place to stay in the summer if you are in the area for hiking/ backpacking. So many close amazing trails!
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Alexandra,Thanks for taking a moment to share your feedback with us. We are delighted our location was ideal for your hiking adventures, and hope to welcome you back the next time you're in the area.Kind Regards,Matt Cooper, Hotel Manager
par un voyageur
A/C Broken in Over 200 Rooms
Publié le 19 août 2024 sur HotelsNo A/C. No one would answer the front desk phone. Had to keep walking back and forth from room to lobby. Never resolved issue. Had to use a box fan.
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Thank you for sharing your feedback. We appreciate your comments, which are essential for enhancing our guest experience, and we apologize for the inconvenience you experienced with the A/C and the unresponsive front desk. This is not the level of service we strive to provide, and we understand how frustrating it must have been to deal with these issues. We hope to have another opportunity to host you, ensuring a room that better suits your preferences and a more enjoyable stay overall.Kind Regards,Matt Cooper, Hotel Manager
par un voyageur
Publié le 14 août 2024 sur Expedia
The service was terrible and also the food in the restaurant was very average
Commentaires de Gestion de l’hôtel
19 août 2024 par General Manager, Gestion de l’hôtel
Dear Alexandra,It is disheartening to hear that we failed to meet your expectations. Please feel free to reach out to me offline, as I'd love to learn more about your experience. Your feedback is important so we can make future improvements. Thank you again for sharing your feedback.Kind Regards,Vince Vito – Director of Sales
par un voyageur
Publié le 13 août 2024 sur Hotels
the a/c didn't work for the entire stay, yet the front desk kept telling me that it would be fixed any minute
Commentaires de Gestion de l’hôtel
16 août 2024 par General Manager, Gestion de l’hôtel
Dear John,Thank you for sharing your feedback. We regret the inconvenience caused by the malfunctioning A/C and the lack of resolution during your stay. Your concerns will be promptly addressed with our team, and we hope to welcome you back for a better experience.Kind Regards,Vince Vito – Director of Sales
par un voyageur
Publié le 11 août 2024 sur Expedia
par un voyageur
Publié le 9 août 2024 sur Hotels
