Note fondée sur 74 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024 sur Expedia
Great place to stay in the summer if you are in the area for hiking/ backpacking. So many close amazing trails!
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Alexandra,Thanks for taking a moment to share your feedback with us. We are delighted our location was ideal for your hiking adventures, and hope to welcome you back the next time you're in the area.Kind Regards,Matt Cooper, Hotel Manager
par un voyageur
A/C Broken in Over 200 Rooms
Publié le 19 août 2024 sur HotelsNo A/C. No one would answer the front desk phone. Had to keep walking back and forth from room to lobby. Never resolved issue. Had to use a box fan.
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Thank you for sharing your feedback. We appreciate your comments, which are essential for enhancing our guest experience, and we apologize for the inconvenience you experienced with the A/C and the unresponsive front desk. This is not the level of service we strive to provide, and we understand how frustrating it must have been to deal with these issues. We hope to have another opportunity to host you, ensuring a room that better suits your preferences and a more enjoyable stay overall.Kind Regards,Matt Cooper, Hotel Manager
par un voyageur
Publié le 14 août 2024 sur Expedia
The service was terrible and also the food in the restaurant was very average
Commentaires de Gestion de l’hôtel
19 août 2024 par General Manager, Gestion de l’hôtel
Dear Alexandra,It is disheartening to hear that we failed to meet your expectations. Please feel free to reach out to me offline, as I'd love to learn more about your experience. Your feedback is important so we can make future improvements. Thank you again for sharing your feedback.Kind Regards,Vince Vito – Director of Sales
par un voyageur
Publié le 13 août 2024 sur Hotels
the a/c didn't work for the entire stay, yet the front desk kept telling me that it would be fixed any minute
Commentaires de Gestion de l’hôtel
16 août 2024 par General Manager, Gestion de l’hôtel
Dear John,Thank you for sharing your feedback. We regret the inconvenience caused by the malfunctioning A/C and the lack of resolution during your stay. Your concerns will be promptly addressed with our team, and we hope to welcome you back for a better experience.Kind Regards,Vince Vito – Director of Sales
par un voyageur
Publié le 11 août 2024 sur Expedia
par un voyageur
Publié le 9 août 2024 sur Hotels
par un voyageur
Publié le 8 août 2024 sur Expedia
Lovely!
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Renee,Thank you for being our guest at Viewline Resort Snowmass. Our team is happy to learn you had a lovely stay. Please come back again!Kind Regards,Vince Vito – Director of Sales
par un voyageur
Publié le 4 août 2024 sur Expedia
Safe and quite and good customer service and good breakfasr
Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Dear Ashfaque,Thank you for visiting Viewline Resort Snowmass. It's great that you had an enjoyable, quiet, and restful stay. Our staff will be thrilled that you complimented their great service. It was a joy having you here, and we look forward to welcoming you back soon.Kind Regards,Vince Vito – Director of Sales
par un voyageur
Publié le 31 juill. 2024 sur Expedia
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
1 août 2024 par General Manager, Gestion de l’hôtel
Dear Tatiana,Thank you for your perfect rating! It was such a pleasure having you as our guest recently, and we hope you return soon.Kind Regards,Vince Vito – Director of Sales
