Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good location…..
Publié le 25 févr. 2024 sur HomeAwayVery close to the slopes. Plenty of beds but there was foul smell on the bottom floor that got worse over the four days. I believe it had to do with sewage system because that toilet would not flush without plunging it and it eventually leaked onto the floor from the bottom of the toilet. Then one evening there was standing foul smelling liquid in the laundry room with no leak signs from the hot water heater. Other than that, stay was pretty good
Commentaires de Gestion de l’hôtel
4 mars 2024 par VrboOwner, Gestion de l’hôtel
Brett, thank you for sharing your feedback about your stay. We're glad to hear that you found the location convenient and that there were plenty of beds for your group. However, we apologize for the issues you experienced with the foul smell and the sewage system. We take these concerns seriously and will address them promptly to ensure that future guests do not encounter similar issues. We're pleased to hear that overall your stay was pretty good, and we hope to have the opportunity to host you again in the future under better circumstances. -Casago Snowshoe Team
par un voyageur
Location is amazing - the rest is not
Publié le 19 févr. 2024 sur HomeAwayLet me start with the positive: the location two doors from Shay's Revenge is fantastic. Also the shuttle that comes to the driveway is awesome. The rest is disappointing. When we arrived the entire house stunk like fireplace. The top floor master bedroom was awful - thick and smoky. We tried to air it out with opened windows and the fan but it was like sleeping in a campfire - we were breathing smoke all night. I complained the next morning and they changed the sheets and washed the comforter but it was still bad for two more nights. We had to leave the windows open in 15 degree for 2 days to clear it. The house is old and the upkeep is mediocre. You are paying for the great location but not much else. The laundry room stinks like urine. The sheets provided by the management company are scratchy. Several light bulbs were out (and the ones that work are all different colors). Appliances are old. There are no serving bowls, storage containers or measuring cups in the kitchen. The one wall hair dryer provided didn't work. The lower level toilet needed plunging with each flush. There were gatorade bottles and trash under one of the sofas when we arrived. Lastly, there is no driveway or garage. We had to unload onto slushy gravel. The path to the front door is down awkwardly constructed stairs that are an uneven mix of stone and wood, which are not ideal for anyone with balance issues and turn treacherous in icy weather.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par VrboOwner, Gestion de l’hôtel
Stephanie, I'm sorry to hear about the issues you experienced during your stay. Your feedback is valuable, and I'll make sure to pass it along to the management team to address these issues and make improvements. We strive to provide a comfortable and enjoyable experience for all our guests, and it's disappointing to hear that we fell short in your case. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to make it right for you in the future. - Casago Snowshoe Team
par un voyageur
Great place
Publié le 9 févr. 2024 sur HomeAwayAwesome to be able to walk to the western territory, or stop mid lap for lunch. Close to the main resort, shuttles go by frequently, beautiful views.
Commentaires de Gestion de l’hôtel
10 févr. 2024 par VrboOwner, Gestion de l’hôtel
Ben, we're thrilled to hear that you enjoyed the convenient access to the Western Territory and the proximity to the main resort area from our West Ridge home! It's fantastic that you were able to take advantage of the shuttles and enjoy the beautiful views during your stay. Thank you for sharing your experience, and we hope to welcome you back again soon, thank you for choosing Casago Snowshoe for your stay. We look forward to an opportunity to host your stay again in the future. - Casago Snowshoe Team
par un voyageur
Great House, needs snow clearing service
Publié le 18 janv. 2024 sur HomeAwayThis is a true wood burning fire place, great ski chalet 5 minutes from the slopes or you can drop in to a black diamond slope for a quick entrance. A very reliable, quick, on-call shuttle service picks you right up as well. We arrived at night during a snowstorm to find an untouched driveway which slopes badly near the top easily allowing a vehicle to slide down the mountainside. Add the ice lip from the snow plows and it is just really dangerous. A real 4 wd vehicle is a must. But over 6 days and three good snows, we saw one plowing. I shoveled every day to keep some ground exposed to avoid the dangerous slope at the top of the driveway. The shuttle driver said guests to this house usually leave out the neighboring driveway which had a chest high snowpile blocking this route and a private property sign. If you have good common sense, a real 4 WD vehicle and a sense of adventure, this is a great, fun house.
Commentaires de Gestion de l’hôtel
21 janv. 2024 par VrboOwner, Gestion de l’hôtel
Eric, thank you for sharing your detailed experience at our West Ridge home! We're pleased to hear that you enjoyed the true wood-burning fireplace and the proximity to the slopes, making it a great location. The on-call shuttle service and the quick entrance to a black diamond slope added to the convenience of your stay. We appreciate your honest feedback regarding the driveway conditions and the need for a real 4WD vehicle, especially during a snowstorm. It sounds like you embraced the adventure and had a great time overall. We're grateful for your stay and hope to welcome you back for more memorable experiences in the future. -Casago Snowshoe Team
par un voyageur
Great spot!!
Publié le 13 janv. 2024 sur HomeAwayThe house had great space, bedrooms, kitchen & living space all worked perfectly for our while crew! The bathrooms had great water pressure and lots of hot water, the house was well heated in the winter & hot tub worked great! The bus was very convenient to get to The Village for snowboarding & other activities!
Commentaires de Gestion de l’hôtel
25 janv. 2024 par VrboOwner, Gestion de l’hôtel
Katie, thank you so much for taking the time to leave such a positive review on our West Ridge home. We are delighted to hear that the house provided ample space and that the bedrooms, kitchen, and living areas worked perfectly for your entire group. It's fantastic to know that you enjoyed the amenities, including the great water pressure and abundant hot water in the bathrooms. We're glad the house was well-heated during the winter, and the hot tub added to your overall experience. It's great to hear that the convenience of the bus made it easy for you to access The Village for snowboarding and other activities. We strive to provide a comfortable and convenient stay for our guests, and your feedback is truly appreciated. We value your input and look forward to hosting you again in the future. -Casago Snowshoe Team
par un voyageur
Nice family vacation
Publié le 3 août 2023 sur HomeAwayNice house. Close to slopes. Enjoyed our stay.
Commentaires de Gestion de l’hôtel
4 août 2023 par VrboOwner, Gestion de l’hôtel
Keith, thank you for taking the time to provide your feedback and 5 star rating. We're happy to hear that you enjoyed the Westridge home located close to the slopes. Your feedback enables us to continuously enhance our services and amenities, ensuring that all of our guests have a wonderful experience. Thank you for choosing Casago Snowshoe for your lodging, and we hope to have the pleasure of hosting you again in the future. -Linda/Casago Snowshoe Team
par un voyageur
2023 Snowshoe
Publié le 21 févr. 2023 sur HomeAwayWe stayed here last year February 2022. We loved it so much we decided to come back February 2023. We absolutely love the home and the area. Everything is near us.
Commentaires de Gestion de l’hôtel
23 févr. 2023 par VrboOwner, Gestion de l’hôtel
Felicia, we appreciate you spending the time to write a review. Your opinions and encouraging remarks are valued. We also value our returning guest. We are devoted to giving you the greatest vacation experience imaginable. We look forward to the possibility of hosting you again in the future. - Casago Snowshoe
par un voyageur de Richmond, VA and Columbia MD
Annual Family Snowshoe!
Publié le 20 févr. 2023 sur HomeAwayLoved it. House is a little precarious with toddlers due to the spiral staircase, which the dog did not do well on either! But this was not the deal breaker at all. Loved the house, the setting and the closeness to Shay's. Great hot tub! the rental staff at Snowshoe is just the nicest!
Commentaires de Gestion de l’hôtel
21 févr. 2023 par VrboOwner, Gestion de l’hôtel
Susan, we so appreciate you taking the time to provide a review. Your raving comments regarding the house are really appreciated. We are please you enjoyed your stay and we hope to have an opportunity to host you again in the future. It was a pleasure to host your stay. -Casago Snowshoe
par un voyageur
Great Cabin just off Western Territories
Publié le 12 janv. 2023 sur HomeAwayWe really enjoyed our stay here and would definitely rent again. Cabin was clean and well maintained, check in was easy, lots of space. It's located right next to the black diamond runs on western territories which is great if you are able to handle that terrain. Otherwise you call a shuttle to the main mountain which is not bad at all.
Only recommendations for improvements would be a more specialized ski rack in the downstairs hall and to include a step stool for the hot tub. We were able to bring a folding one from home since a car left later and could pack one. Otherwise getting in and out is a pain.
Commentaires de Gestion de l’hôtel
26 janv. 2023 par VrboOwner, Gestion de l’hôtel
Hello Patrick, thank you so much for your review! We are so happy to hear that you enjoyed your stay and that check-in was easy. We are glad to hear that you enjoyed the location. We appreciate your feedback regarding the ski rack and the hot tub. We will be sure to take your suggestions into consideration in order to improve the property. We hope to see you again soon! - The Casago Snowshoe Team
par un voyageur
Snowshoe
Publié le 29 déc. 2022 sur HomeAwayWas a great stay except for arriving . We were given the wrong door code and we’re stuck outside in 20 def weather. The rest of the stay was great.
Commentaires de Gestion de l’hôtel
2 janv. 2023 par VrboOwner, Gestion de l’hôtel
Bradford thank you for taking the time to provide a review. We appreciate your feedback and positive comments. I apologize for the issue with the door code, the issue was the code that the system generated did not work and you were provided with an emergency code to get into your unit. The limited cell service on the mountain due to the NARO in Green Bank makes it difficult to resolve issues at times. Again we apologize for the code not working when you arrived. We do hope to see you again in the future. -Linda Casago Snowshoe Team
