Note fondée sur 448 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Expedia
I requested that my room be cleaned 2 days of a 3 day reservation. Only received 1 day cleaning. I was asked at check-in when would I want my room cleaned and I told them which days. They seemed to write it down but did not honor the request.
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Hello DEARTIS, We apologize for any inconvenience caused during your stay. Guest requests are noted, however, room cleaning schedules may be subject to change based on operational needs. Your feedback will be shared with our team for improvement. Thank you for bringing this to our attention.
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello David,We're sorry to hear you were dissatisfied with your stay. Please contact us directly to discuss any concerns you may have had, so we can address them accordingly.
par un voyageur
Publié le 22 août 2024 sur Hotels
The room was not cleaned. One of our crew slept in his car. the AC did not work. We contacted the front desk and told them we rebooked our crew at another hotel. They refused to refund.
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Dear Guest,We apologize for any inconvenience you experienced during your stay. Your feedback is important to us and will be shared with the management team for further review. We recommend reaching out to our management directly regarding your refund request. Thank you for bringing this to our attention.
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello Kathy,We appreciate you choosing to stay with us. If there were any concerns during your visit, please feel free to contact us directly so we can address them promptly. We hope to welcome you back for an even better experience in the future.
par un voyageur
Publié le 19 août 2024 sur Expedia
The staff was rude, the place is trashy, I believe we witnessed one of the cleaning crew doing a drug deal in our room while she was cleaning it, All in All I would NOT recommend this place!!
Commentaires de Gestion de l’hôtel
20 août 2024 par Manager, Gestion de l’hôtel
Hello Joseph, We appreciate your feedback and take all guest concerns seriously. We encourage you to contact our management team directly to discuss your experience in more detail. Thank you for bringing this to our attention, and we hope to address any issues in a timely manner.
par un voyageur
Publié le 16 août 2024 sur Expedia
Motels/Hotels are always a work in progress. This one is an older structure. The parking and such are showing their age but rooms were very much up to date. We were in a room that was "accessible", with a tub-less shower. It was noted that the drain didn't seem to be draining as fast as it should, could be getting clogged. The floors are a hardwood like surface. Not a problem. However, one of the beds, maybe both, are on wheels. It didn't take much to make it move when bumped into. A lot of guests would most likely like to prop themselves up on the bed with pillows against the wall. I did this but the bed kept moving away from the wall. Perhaps some kind of floor protector under the wheels might help? This is a first motel I've run into that had very large front windows, like a sliding glass door size but without the sliding door, quite unique.
Commentaires de Gestion de l’hôtel
17 août 2024 par Manager, Gestion de l’hôtel
Hello Scott,Thank you for sharing your detailed feedback with us. We appreciate your observations regarding the room's features and have taken note of your suggestions for floor protectors under the bed wheels. Your insights are valuable as we continuously strive to enhance our guests' experiences. If you have any further comments or queries, please feel free to contact our management team directly.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Manager, Gestion de l’hôtel
Hello Ronda,We're glad to hear you had a positive experience during your stay with us! If you have any suggestions on how we can further improve, please don't hesitate to reach out to us. We look forward to welcoming you back soon!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Not my favourite
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Manager, Gestion de l’hôtel
Hello Anu,We're sorry to hear that our hotel did not meet your expectations. We appreciate your feedback and will use it to continue improving our services for all our guests. If you have any further comments or concerns, please don't hesitate to reach out to our management team.
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Manager, Gestion de l’hôtel
Hello cathie, We appreciate you choosing our hotel for your stay. If you have any feedback to share about your experience, please feel free to contact us so we can address any areas of improvement. We hope to welcome you back in the future for a more enjoyable stay.
par un voyageur
Looks nice outside…
Publié le 22 juill. 2024 sur HotelsThe beds were rock hard and not listed correctly online. We thought we were getting two queen sized beds but wound up with two full sized. The soap included with the shower smelled like carpet cleaner and the light above the vanity was going out and too dim to be useful.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Manager, Gestion de l’hôtel
Hello Shawna, We apologize that your expectations were not met, as we strive to accurately represent our accommodations online. Your feedback regarding the beds, soap, and lighting will be shared with our team for review and improvement. Please feel free to reach out to our management team directly with any further concerns.
