Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great Place
Publié le 11 août 2024 sur HomeAwayWorth every moment
par un voyageur de Kentfield, California
Pretty Cool Place
Publié le 25 avr. 2024 sur HomeAwayOverall, our stay went well. The house was definitely rustic. And there was a terrible smell in the downstairs bathroom. When we were leaving at the end of our stay, we were heading out through the garage and I noticed a big hole in the drywall on the ceiling, right where the bathroom was above. So, probably something was going on, like a leak.
The beds were pretty comfortable. The kitchen was well-stocked in terms of cooking utensils and staples like salt and pepper, etc. There were games, TVs and plenty of spaces for us to spread out. I even had an online class that I did upstairs in the loft area.
There were no explanations about the wall heating units in the upstairs bedroom, but we figured it out. A binder with some information would have been helpful. Not sure if maybe that was online, but I looked.
There were some difficulties with getting into the house, since the snow was piled up high -- both in the driveway and in front of the door we were supposed to enter to get into the house (leading to the garage). We couldn't use the stairs up to the front door since it was not shoveled and there was literally 6-8 feet of snow up there.
I'm not blaming the property for the snow, obviously! But, the driveway for this house was one of the only ones on the street that hadn't been plowed, which was a bummer. I called the property management group and mentioned it and they said they'd take care of it. When we were out the next day skiing, the driveway was plowed.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. It is always our goal for our guests to be able to use everything the home has to offer. We take guest feedback seriously and have forwarded this information to the local staff so they can address your concerns and hope for another opportunity to host you for a truly exceptional experience.
par un voyageur
Terrible Experience - No Running Water
Publié le 30 janv. 2024 sur HomeAwayWe arrived to find *no running water* and no firewood. There were dog poop bags full of poop on the garage floor right where we stepped out of our car.
Additionally it was impossible to turn the heat down below 71.
We tried to reach the property management company but got a vague reply several hours later when we were asleep. They never followed up or replied. You'd think lack of running water would be a high priority issue.
We had an awful experience
I want to discourage people from renting from this property management company "Vacasa". This is the last time I give money to VRBO or Vacasa. Terrible.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par VrboOwner, Gestion de l’hôtel
Fred, we are disheartened to read that you experienced issues that kept you from fully enjoying your stay. We apologize for the problem you encountered with the water and for the cleaning details that were missed. Please know that this is not the high standard we hold ourselves to as we value cleanliness and our guests' comfort. Our notes don't indicate communication from you about these concerns and we regret the disconnect in service you felt. We shared your comments with the local manager for follow-up. The thermostat is in good working order and we are sorry for any problem you encountered when using it. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.
par un voyageur de San Francisco, CA
Great dog friendly Serene Lakes House
Publié le 22 janv. 2024 sur HomeAwayWe had a wonderful time at this relaxed and well equipped house. Everything worked well and location can’t be beat. We will be back!
par un voyageur
Comfortable and Great Location
Publié le 22 févr. 2023 sur HomeAwayThis was a very comfortable cabin, centrally located to many attractions including Soda Springs Mountain adventure. The kitchen was stocked. A couple of observations were that the bedroom upstairs with the twin beds was very cold. We placed a portable heater to make it warm as it did not appear to have its own heating source despite a heating unit on the floor. Also, the shower tub sprayed water to far that you can tell there was water damage on the paint and the tub was cracked. Despite these, we would consider staying a this place again.
Commentaires de Gestion de l’hôtel
10 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, Dora. We are happy to hear that the location worked out well for you. We have passed along your review to the local manager. They will work with the owner to make any needed upgrades and repairs. Thank you for bringing these suggestions to our attention. We hope to host you again in the future!
par un voyageur
Garage smaller than expected
Publié le 29 janv. 2023 sur HomeAwayGarage smaller than expected. Car couldn’t go in. Steps are covered in snow. We need to clean ourselves to make path.
par un voyageur
We love the Serene Lakes area
Publié le 24 janv. 2022 sur HomeAwayThis cabin is wonderful located and very comfortable. The beds are wonderful.
When we arrive, the stove top was shattered. We notified the management company, but they have no information on prior guests. It seems like something we could have found out before we arrived. There was another stovetop in the basement, so the company likely knew but did not communicate it to us.
par un voyageur de -
Wasn’t as pictured
Publié le 1 avr. 2021 sur HomeAwayThere were several problems with this property.
The garbage was already full upon arrival so we had to leave garbage bags by bin. ( I emailed Vacasa , but no reply). . A burner on the stove was broken. The rug was torn and was taped from living space to kitchen. You couldn’t take showers at the same time, hot water ran out! Upstairs bath surround was peeling off.
I had an expectation that fell short!
Also, even though there was a huge amount of wood in garage, we were asked to bring our own!?!
I feel that this property hadn’t been reviewed by VRBO or VACASA prior to putting it for rent.
par un voyageur
Family Getaway
Publié le 6 mars 2021 sur HomeAwayThis place is very cozy clean and cute. Perfect for 2 families.
