Note fondée sur 189 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,5 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Rooms were at a decent price. Although it had a mildew smell to it, lamp switch was broken, and stained sheets.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Josh,Thank you for your feedback. We’re glad to hear you found our room prices reasonable. However, we sincerely apologize for the mildew smell, the broken lamp switch, and the stained sheets. Your comments are important, and we will address these issues promptly to enhance our guests' experience. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur de Nokomis
Publié le 11 sept. 2024 sur Expedia
Marginal, and no continental breakfast of any kind
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kerry,Thank you for your feedback. We are sorry to hear about the breakfast experience. We aim to provide a pleasant stay and will consider your comments to enhance our offerings in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We appreciate your perfect 10/10 ratings! It's fantastic to know that you had a wonderful experience during your stay. We strive to provide exceptional service, and your positive feedback is truly rewarding. If your travels bring you back our way, we would be thrilled to host you again.Sincerely, Hotel Manager
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Not very nice.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Randall,We apologize for not meeting your expectations during your stay. Your feedback is valuable to us, and we'll use it to make improvements. If you have specific concerns, please let us know so we can address them. Thank you for sharing your experience.Sincerely, Hotel Manager
par un voyageur
Unsafe area?
Publié le 9 août 2024 sur HotelsFront door was locked at all times and the clerk was behind some kind of protective wall I’ve never seen before. Was this area that dangerous and if so why would you recommend it. Room smelled also.
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sandy,Thank you for your feedback. I’m sorry to hear about your concerns regarding the front door and protective wall. These measures are in place for security and safety, but I understand they may have been unsettling. We will review these protocols and address the room odour issue. We appreciate your input and hope to provide a more comfortable experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your stay and the three-star rating. From an improvement point of view, we look for specific comments about what you liked and not. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Smelled horrible in my room and all through the hotel. People yelling at night, bed was a brick, internet cut out constantly, paper thin towels, don’t recommend
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Sorry to hear about your experience. It sounds like there were multiple issues that affected your stay. Your feedback is valuable, and we’ll make sure to address these concerns with the management to improve future experiences.Sincerely, Hotel Manager
par un voyageur
No complaints.
Publié le 14 juill. 2024 sur HotelsNo complaints.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear JOANN,Thank you for your perfect rating! We're delighted to hear that you had a flawless experience during your stay. We look forward to hosting you again for another wonderful stay.Sincerely, Hotel Manager
par un voyageur
Publié le 14 juill. 2024 sur Expedia
There was no check in!!!
I chose the option to pay at the hotel, but expedia went ahead and charged me. When i got to the hotel they wanted another deposit. Which i did not have. Also told that my reservation was for the next night. When i tried to cancel it, expedia informed me that home town in located in soddy daisy tn. And they dont do refunds so i am out the room fee
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Belinda,We apologize for the inconvenience and confusion you experienced with your reservation. This is certainly not the experience we want for our guests. If there's anything we can assist with from our end, please let us know. We appreciate your understanding and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Staff was correct, but not friendly
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Andy, Gestion de l’hôtel
Sorry for the inconvenience we look forward to provide better service in the future. thank you for staying with us Thank you
