Note fondée sur 295 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,2 sur 5
90 % des clients le recommandent
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Publié le 10 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 oct. 2023 par Stanislava Doychinova, Gestion de l’hôtel
Dear Mr.Guest,Thank you for your recent correspondence regarding Hotel Expo Sofia. We appreciate you taking time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be share with our entire staff, as reinforcement to continue their efforts to make us a leader in excellence. We look forward to accommodating your future travel needs.Sincerely,Hotel Expo Sofia Team
4 sur 5
par un voyageur

Bien

Publié le 2 juin 2023 sur Hotels
Bien chambre confortable par contre hôtel bruyant on entend les voisins et chambres en face. Le petit déjeuner est bien. Par contre la salle de sport mériterait un nouvel équipement.
Commentaires de Gestion de l’hôtel
7 juin 2023 par Stanislava Doychinova, Gestion de l’hôtel
Dear Guest, Thank you for contacting the Hotel Expo Sofia regarding your experience during your recent stay. We greatly appreciate you taking time to bring this matter to our attention and apologize for any inconvenience you may have experienced due to your recent stay.It is our goal consistently to provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. We know you have many choices when it comes to lodging and we hope you will continue to choose Hotel Expo Sofia for your future travel needs.Sincerely,Hotel Expo Sofia Team
2 sur 5
par un voyageur

Publié le 19 août 2022 sur Expedia
La chambre de deux lits 205 : le tapie etait tres sale; il falait demander un changement de petit frigo car il ne fonctionnait pas, le lit twin pas tres confortable et le siege de la toilette brise. Je suis vraiment decue. J'avais reserve deux fois le meme mois un chambre avec grand lit et c'etait superbre. Pour le meme prix, la diference dans la qualite et la proprote de la chambre et considerable. Le petit dejeuner est toujours tres copieux. Diversite de fromage, jambon, fruits, etc. Restaurant propre et le service est impecable. MERCI!
Commentaires de Gestion de l’hôtel
22 août 2022 par Stanislava Doychinova - Front Office Manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to complete our Guest Experience Survey.Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.We were very concerned to hear your comment about cleanliness. Please rest assured that room cleanliness is a matter that we take very seriously and is of paramount importance to us and is something we follow very strict procedures about in our hotel. We have brought this incident to the immediate attention of the respective department head for improvement. In addition, we will continue with training and developing our associates to ensure that they are always able to deliver to the satisfaction of our guests.We appreciate your invaluable feedback. As a hotel operator, we are very serious about the voice of every customer. A great deal of effort is put into establishing effective action steps for constant improvement.We look forward to the pleasure of welcoming you back to the Best Western Plus Hotel Expo.Yours sincerely,Hotel Expo Team
5 sur 5
par un voyageur

Publié le 8 août 2022 sur Expedia
Nice place.
Commentaires de Gestion de l’hôtel
9 août 2022 par Stanislava Doychinova - Front Office Manager, Gestion de l’hôtel
Dear Valuable Guest First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, Hotel Expo Team
4 sur 5
par un voyageur

Publié le 1 nov. 2021 sur Expedia
La propreté est impeccable, le service aussi, petit-déjeuner très bien, manque juste quelques sortes de fruits et le café est pas terrible
Commentaires de Gestion de l’hôtel
2 nov. 2021 par Stanislava Doychinova, Gestion de l’hôtel
Dear Mr. Logan, First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, Hotel Expo Team
4 sur 5
par un voyageur

Good value for money

Publié le 18 juin 2021 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2021 par Stanislava Doychinova, Gestion de l’hôtel
Dear Guest, First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, Stanislava Doychinova Front Office Manager
4 sur 5
par un voyageur

Publié le 26 janv. 2020 sur Hotels
personnel pas tres sympatriques , hotel propre
Commentaires de Gestion de l’hôtel
29 janv. 2020 par Mrs. Stanislava Doychinova Front Office Manager, Gestion de l’hôtel
Chère Carine, Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Au nom de toute notre équipe, je souhaite vous présenter nos excuses pour ne pas avoir réussi à dépasser vos attentes. Votre satisfaction est très importante pour nous, et nous utiliserons vos commentaires pour procéder à des améliorations, afin d'être sûrs de proposer une meilleure expérience à nos hôtes à l'avenir. J'espère que vous envisagerez à nouveau de séjourner parmi nous, pour que nous ayons une seconde chance de vous proposer une expérience de qualité supérieure. Cordialement, Mrs. Stanislava Doychinova Front Office Manager Best Western Plus Expo Hotel
5 sur 5
par un voyageur

Publié le 13 mars 2019 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2019 par Mila Georgieva, Front Office Supervisor, Gestion de l’hôtel
Dear Valuable Guest, First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, Hotel Expo Team
5 sur 5
par un voyageur

Très bon hôtel a plovdiv

Publié le 14 oct. 2018 sur Hotels
Hotel recommandé. Chambre moderne et confortable. Personnel aux petits soins.
Commentaires de Gestion de l’hôtel
16 oct. 2018 par Hotel Expo, Gestion de l’hôtel
Dear Mr. Jean-Luc, First of all thanks a lot for having chosen Best Western Plus Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, Hotel Expo Team
5 sur 5
par un voyageur de Montreal

Super hotel pres de l'airport

Publié le 3 juill. 2018 sur Expedia
Excellent choix pour sejour pres de l'airport . La station de metro devant hotel, seullment 4 stations. Service impeccable. Le personnel est tres agreable. Le petit dejeuner est delicieux et tres rich.
Commentaires de Gestion de l’hôtel
6 juill. 2018 par Mila Georgieva, Front Office Supervisor, Gestion de l’hôtel
Dear Mrs. Petia, First of all thanks a lot for having chosen Best Western Hotel Expo for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, Hotel Expo Team
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