Note fondée sur 122 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
Poor check in experience. Staff attending (north eastern) to guests are very non fluent in English or Hindi and often take thrice the time to tell a simple thing. We got room 824 keys at 4.33 pm that too after frequent following up while at restaurant. The only time they showed promptness was while reminding of checkout at 12.01 pm. Breakfast service was slow and needed frequent reminders. There was chaos. The only few people doing great were Urmila, Aman. Overall not worth the price and not the same Weston experience we get at other Westins
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Nivedita Avasthi , Gestion de l’hôtel
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! We value and appreciate guest reviews, as they help us to continually improvise and grow. We regret to learn that your recent experience fell short of your expectations. It is our sincere endeavor to offer our patrons with a seamless experience at all stages. My team and I regret the inconvenience caused to you. Your concerns have been noted and shared with the team for improvisation, and please be rest assured, constructive feedback will be taken and addressed. We look forward to the opportunity of welcoming you at the resort soon for a flawless experience. Warm Regards, Nivedita Avasthi General Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Property: 8.5/10
Food & Dining: 8.5/10
Accommodation/Room: 7/10: Half the lamps were dysfunctional; the mini refrigerator was not cooling, neither was the air conditioner. The room space was quite good and surrounding space very pleasant and almost noise free. Washroom and balcony space was also very good.
Restaurant Staff: 👍
Check-in experience: 2/10. I had made a call about 4 hours prior to check in, to request for an early check in around 2:00 pm was possible, and the lady confirmed we could. However, on reaching the property, the person at the front desk said we needed to wait for 45 mins as the room was getting ready. Major miscommunication between the resort staff. Had to repeat the entire conversation I had on call before, and then almost immediately we got a room. My question is, where was the issue??
The resort check in time is 3:00 pm, and check out time 12:00 pm. For reasons I’ve never understood, why is it never 24 hours, or, at least 23? Anyway. So if a previous occupant checks out at 12:00 pm, does it take 2 hours or 3 for them to clean the room? Even if someone checks out late, there is still ample time and ample staff at the resort to perform the same. So either they shouldn’t confirm or if they do, after checking both the Marriott Bonvoy member ID and reservation number, they should make sure the room is available.
Such errors are not acceptable from a 5 star property. And it’s a beautiful property. Why tarnish that?
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Nivedita Avasthi , Gestion de l’hôtel
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! We value and appreciate guest reviews, as they help us to continually improvise and grow. We regret to learn that your recent experience fell short of your expectations. It is our sincere endeavor to offer our patrons with a seamless experience at all stages. My team and I regret the inconvenience caused to you. Your concerns have been noted and shared with the team for improvisation, and please be rest assured, constructive feedback will be taken and addressed. We look forward to the opportunity of welcoming you at the resort soon for a flawless experience. Warm Regards, Nivedita Avasthi General Manager
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Nivedita Avasthi, Gestion de l’hôtel
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and we appreciate you taking out time to review us. We are delighted to read that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. We look forward to many more opportunities to be of service, and hope to see you again soon. Be Inspired. Be Renewed. Warm Regards, Nivedita Avasthi General Manager
par un voyageur
Publié le 9 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Nivedita Avasthi , Gestion de l’hôtel
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! We value and appreciate guest reviews, as they help us to continually improvise and grow. We regret to learn that your recent experience fell short of your expectations. It is our sincere endeavor to offer our patrons with a seamless experience at all stages. My team and I regret the inconvenience caused to you. Your concerns have been noted and shared with the team for improvisation, and please be rest assured, constructive feedback will be taken and addressed. We look forward to the opportunity of welcoming you at the resort soon for a flawless experience. Warm Regards, Nivedita Avasthi General Manager
par un voyageur
Publié le 24 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Nivedita Avasthi , Gestion de l’hôtel
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! We value and appreciate guest reviews, as they help us to continually improvise and grow. We regret to learn that your recent experience fell short of your expectations. It is our sincere endeavor to offer our patrons with a seamless experience at all stages. My team and I regret the inconvenience caused to you. Your concerns have been noted and shared with the team for improvisation, and please be rest assured, constructive feedback will be taken and addressed. We look forward to the opportunity of welcoming you at the resort soon for a flawless experience. Warm Regards, Nivedita Avasthi General Manager
par un voyageur
Publié le 14 mars 2024 sur Expedia
Best for a weekend getaway. Services are great. Food in their restaurants is amazing. Multiple activities for all age groups. Overall a nice experience.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Nivedita Avasthi , Gestion de l’hôtel
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and we appreciate you taking out time to review us. We are delighted to read that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. We look forward to many more opportunities to be of service, and hope to see you again soon. Be Inspired. Be Renewed. Warm Regards, Nivedita Avasthi General Manager
par un voyageur
Publié le 28 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2023 par General Manager, Gestion de l’hôtel
Dear Guest, Renewed greetings from The Westin Sohna Resort and Spa! Thank you for taking out the time to review us after choosing to stay with us. It is our team’s continuous endeavour to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during your visit. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Nivedita Avasthi General Manager
par un voyageur
Publié le 3 juill. 2023 sur Expedia
Wonderful stay with amazing hospitality. Staff was courteous and they know their job well. Definitely recommended.Food was good but they need to bring in more variety in their spread.
Commentaires de Gestion de l’hôtel
10 juill. 2023 par The Westin Sohna Resort & Spa , Gestion de l’hôtel
Dear Guest, Warm greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for and we appreciate you taking out time to review us. We are delighted to read that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. However, your feedback regarding the food spread has been well noted. I have directly addressed this feedback with the manager in charge to take this up strongly with the team and avoid such recurrences. We look forward to many more opportunities to be of service, and hope to see you again soon. Be inspired. Be renewed. Warm Regards, Nivedita Avasthi General Manager
par un voyageur de IRVING
Publié le 23 févr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
29 mai 2023 par Nivedita Avasthi, Gestion de l’hôtel
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa!Thank you for choosing to dine with us, and appreciate you taking out time to review us. It is our team’s continuous endeavor to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during your visit. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Nivedita AvasthiGeneral Manager
par un voyageur
Publié le 21 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2023 par Nivedita Avasthi, Gestion de l’hôtel
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa!Thank you for choosing to dine with us, and appreciate you taking out time to review us. It is our team’s continuous endeavor to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during your visit. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Nivedita AvasthiGeneral Manager
