Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Barbados
Not keeping the promise
Publié le 1 avr. 2018 sur Expedia
Pour : We stayed the previous week and it was OK because the power was there.
Contre : Management
Emplacement : Nothing to see, right on the road. Just passing through place.
Arrived while there was no power, no water and no internet. Reception forgot to mention this when we checked. And hardly any action taken. Stand-by generator was also not able to deliver power to our room. Conclusion: we left and went to another hotel. It is all a management problem.
Commentaires de Gestion de l’hôtel
4 avr. 2018 par M Williams, Gestion de l’hôtel
I am sorry to hear that your stay the second time was compromised. We do have an issue with load shedding in Zambia unfortunately but our back up generator is usually on continuously when there is no electricity. The generator then makes water and internet available.
I will follow up with the Lodge Manager and find out the details of why your stay was so unsatisfactory. We will correct these issues in the future and would like to offer you a discounted rate on your next visit. Deepest apologies and we take your feedback very seriously.
par un voyageur
Publié le 18 mars 2020 sur Hotels
Hotel is near the road...food is nice and hotel attendants are awesome
Commentaires de Gestion de l’hôtel
3 avr. 2020 par Floriana Lodge, Gestion de l’hôtel
Hi Conrad. Thank you so much for your great review. At Floriana we do whatever we can to give you a wonderful experience! We are so happy that you enjoyed your stay with us.
par un voyageur
Publié le 13 déc. 2019 sur Expedia
par un voyageur
Publié le 30 mai 2019 sur Expedia
They can inprove on there food preparation. Food were cold.
Commentaires de Gestion de l’hôtel
4 juin 2019 par MW, Gestion de l’hôtel
Thank you for your feedback. We are actually in the process of improving not only our restaurant layout but also service. I apologize for the cold food and assure you we will resolve this problem and it won't happen again.
par un voyageur de Toronto, Canada
Publié le 14 juill. 2018 sur Expedia
I've had a wonderful stay at Floriana! It's a beautiful location, the staff is so friendly and welcoming, and I've enjoyed relaxing in my clean room, running on the treadmill in the gym, eating delicious food, and hanging out by the pool. Thanks Floriana! I'll definitely be back!
Commentaires de Gestion de l’hôtel
17 juill. 2018 par M Williams, Gestion de l’hôtel
Thank you Lesley. It was great to meet you the other week. We at Floriana are always striving for continuous improvement and we are delighted about your experience at Floriana. We are looking forward to exceeding your expectations even further. Thank you for your patronage and support.
Recommandé
pour Tout le mondepar un voyageur de The United Kingdom
Exceeding my Expectations
Publié le 7 avr. 2018 sur ExpediaFloriana Lodge is very well situated off the main road in Solwezi, Zambia. I must admit that I was not expecting much from a lodge in a small town like Solwezi but i was pleasantly surprised.
The staff were extremely welcoming and professional. My room was definitely clean, international standard and had all the amenities that I was looking for. The availability of the gym, spa and swimming pool was definitely an added bonus. While the menu was basic, the food was tasty and I very much enjoyed the fresh garden salad provided.
All in all, I would say that Floriana Lodge provided good value for money and i would not hesitate to stay there again.
Commentaires de Gestion de l’hôtel
9 avr. 2018 par M Williams, Gestion de l’hôtel
Thank you so much Krissy! We look forward to receiving you again. Thanks for staying with us. We are currently undergoing a renovation with mind of continuing to "exceed your expectations". We are continuously refreshing our staffs knowledge of hospitality standards to aid in providing you with a better service. Yes, we are in a small town but we strive to give you our best!
par Eugene
Great stay
Publié le 9 oct. 2017 sur HotelsThe Floriana overs good services and rooms. The restaurant has a good variety of dishes and well prepared. The wifi in the rooms is a bit weak but generally the signal in the restaurant and reception area is fine. The gym is also well equipped and the pool is also nice.
Commentaires de Gestion de l’hôtel
28 mai 2018 par Floriana Lodge, Gestion de l’hôtel
Thank you for your feedback. We are actually currently undergoing a renovation so i believe your experience next time will even be better. Please don't hesitate to contact us again in your next travels. We anticipate being able to host you again soon.
