Note fondée sur 753 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Rebecca,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
par un voyageur de Bridgewater
Publié le 30 sept. 2024 sur Expedia
The front office Mr. Patel was really helpful and nice.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I’m thrilled to hear that Mr. Patel in the front office provided you with helpful and friendly service. We pride ourselves on our team’s dedication to guest satisfaction and your benevolent words truly motivate us to keep up the great work. We look forward to welcoming you back for another exceptional stay!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We regret receiving your 2 out of 10-star rating, as it doesn't align with the experience we strive to provide. Please share detailed concerns so we can promptly investigate and improve for your next visit.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Michael,Thank you for choosing us and taking the time to rate your stay. Your detailed feedback, including any positives or areas for improvement is valuable to us as we strive to enhance our services based on guest input. Please feel free to share your experience with us.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
This hotel should be torn down and a new one build. The property is overrun with weeds, the windows are clouded, moldy bathroom and paint pealing off the walls. The smell of cheap incense smell was overwhelming, I left in the middle of the night. Expedia should be embarrassed for offering this property. On a side note, each of the surrounding hotels had American flags flying, this one did not. When I arrived, it looked like it was closed.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Thomas,It's extremely disheartening to hear about your experience and I appreciate your candid feedback. It’s saddening we fell short of our standards during your stay and I regret the condition of the property and the overwhelming smell you encountered. We take all concerns seriously and will be investigating these issues promptly to improve the experience for future guests. Your comments are invaluable and I hope you’ll consider giving us another chance to provide a better stay in the future.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
This is an older hotel seemingly in the process of upgrade. The parking lot and exterior are a little tired. Check-in desk was great and the room, for the price, was far better than expected. Comfy bed, great pillows, a shower that could peel paint and QUIET! Cheap towels, dribbling sink and kinda weird location right on the turnpike access route. All in all...ok, but a value too.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi George,We are pleased to hear that you found the room comfortable and the check-in desk great and I appreciate your understanding regarding the ongoing upgrades. We’re aware that the exterior and some amenities need attention and we’re actively working on improvements. Your input about the towels, sink and location is valuable, and we’ll use it to enhance our offerings. We’re pleased that you found the value satisfactory overall and hope to have the opportunity to provide an even better experience in the future.
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Great hotel for the price. Comfortable beds.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your astounding 10-star rating and benevolent words! We're delighted to hear that you found our hotel to be a great value and enjoyed the comfortable beds. We look forward to welcoming you back soon!
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Everything was good, no problems, staff friendly and breakfast good
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy to know that you enjoyed our accommodation and services. We will always ensure that we keep delighting you with our facilities and services. See you soon!
par un voyageur
Publié le 24 août 2024 sur Expedia
Terrible dirty property. Rooms are out dated.
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Thomas,It is disheartening to hear about your experience. We regret the issues you encountered. We will speak with our housekeeping team to ensure that similar issues will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
