Note fondée sur 762 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello David, The staff at the Red Roof Inn Somerset, KY and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Eli. The staff and I at the Red Roof Inn Somerset, KY appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 7 août 2024 sur Hotels
Dirty and run down.
Commentaires de Gestion de l’hôtel
10 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Jennifer,It's disheartening to read your feedback regarding your experience at the Red Roof Inn Somerset, KY. You indicated that your stay fell short of your expectations due to the highlighted unclean conditions and our poor appearance. Please accept our sincerest apologies for such poor experience.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Dear Valued Guest, The staff at the Red Roof Inn Somerset, KY and I felt good seeing your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 2 août 2024 sur Hotels
Arrived very late at night. Front desk was great and friendly. After checking into room had to go and get new sheets for bed bc hair and lipstick all over the sheets and pillows. After coming back up the people beside us was smoking weed and it came through the air unit into our room. Other then that everything else was fine.
Commentaires de Gestion de l’hôtel
5 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,We are sorry to hear your recent experience at the RED ROOF INN SOMERSET KY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. Nonetheless, it's good to hear that you found our front desk staff to be great and friendly, and everything else to be fine.We at Red Roof appreciate your business and truly value your feedback. Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 2 août 2024 sur Expedia
Old dilapidated rooms. .never again.
Commentaires de Gestion de l’hôtel
4 août 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Larry, for taking the time to write a review of your stay at the Red Roof Inn Somerset, KY. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Sanesha RediResponse Specialist , Gestion de l’hôtel
Hello Gary,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Somerset and I are saddened to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Alvaro,The staff at the Red Roof Inn Somerset, KY and I felt delighted to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 16 juill. 2024 sur Expedia
It's quite and convenient
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear James,Thank you for taking the time to tell us about your experience at the Red Roof Inn Somerset, KY. I am glad to read that you were pleased with the quietness of our hotel and it's convenience. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Best stay
Publié le 16 juill. 2024 sur HotelsIt was peaceful
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Dallas, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Somerset, KY. We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our Red Roof management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
