Note fondée sur 802 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,9 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 juill. 2022 sur Expedia
Parfait pour nos besoin en route vers notre destination. Merci!
Commentaires de Gestion de l’hôtel
21 juill. 2022 par Management Team, Gestion de l’hôtel
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Hotel Management Team
par un voyageur
Publié le 3 févr. 2020 sur Hotels
par un voyageur
Publié le 21 sept. 2019 sur Expedia
La disponibilité du personnel pour tous les besoins
par un voyageur
Publié le 24 nov. 2018 sur Hotels
Très bon rapport qualité prix - accueil accueillant et sympathique - chambre un peu sombre car mobilier en partie marron mais bon état général et prix attractif
Commentaires de Gestion de l’hôtel
29 nov. 2018 par Kyle, Gestion de l’hôtel
Merci Beaucoup Monsieur Allegre.
par un voyageur
Hôtel parfait pour un séjour long
Publié le 26 nov. 2016 sur HotelsTrès bon rapport qualité prix - chambre très spacieuse et mobilier moderne- cuisine très bien équipée .
Très bon accueil à la réception quel que soit la personne présente. Un grand merci à Heather de la réception pour sa gebtillesse et son efficacité
par un voyageur
Idéal pour un long séjour
Publié le 20 nov. 2016 sur HotelsTrès bon accueil personnel prévenant grande chambre belle cuisine bien équipée prix abordable compte tenu des prestations
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Laura,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.
par un voyageur de Longview
Publié le 10 oct. 2024 sur Expedia
The property itself was good. No issues. I arrived at 3:10pm and was given a lengthy lecture by the front desk clerk about no checkin before 4pm. I listened, said ok, and took a seat in the lobby. After about 20 minutes of listening to the clerk complain to the other staff about several other guests complaining and how she was so tired of listening to their complaints, she called across the lobby and asked for my last name, and then proceeded to check me in at about 3:40. The open conversations between the staff indicate that some customer service training may be warranted. I don’t generally like leaving negative reviews, but hopefully the property will take this as a learning opportunity.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Sebastian, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the service you experienced at our hotel. We strive to provide exceptional customer service, and I regret that we fell short during your visit. Your comments are invaluable to us, and I will ensure they are addressed with our team to prevent similar experiences in the future. We appreciate your input as it helps us improve our services.Your experience matters deeply to us, and we genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your valuable feedback.
par un voyageur
Will not stay here again
Publié le 8 oct. 2024 sur HotelsThe heat was broke when we first arrived but was fixed the following day. They never cleaned the room during our stay. The windows were cracked and seemed like a place where people were actually living. There was people hanging out that didn’t look so friendly. The overall room was a little outdated. The recliner chair was broken.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Valued Guest,Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, including the heating problems and the lack of room cleaning. Your comfort is our priority, and we regret that we fell short in these areas.We are also sorry to hear about the condition of your room and any concerns regarding safety. Please know that we take these matters seriously and will address them with our team to ensure a more pleasant environment for our guests.We appreciate your feedback, as it helps us improve. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Very Nice and quite
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jeffrey, Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel. Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
