Note fondée sur 462 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Expedia
Chambres spacieuses, petit déjeuner un peu limite.
Commentaires de Gestion de l’hôtel
17 août 2024 par FDA, Gestion de l’hôtel
Dear Eric Michel,I hope you're having a great day! I wanted to reach out and thank you for taking the time to leave a review of our hotel. We truly appreciate your feedback.I'm thrilled to hear that you enjoyed our spacious rooms during your stay. However, I understand that you found our breakfast options to be a little limited. Your comments are important to us and we will certainly take them into consideration as we strive to improve our services.If you have any further feedback or suggestions, please don't hesitate to reach out. We value your opinion and want to ensure that all of our guests have an exceptional experience with us.Thank you again for your review and we hope to welcome you back soon!Warm regards,FDA MR
par un voyageur
Publié le 30 juin 2024 sur Expedia
Près du centre-ville, service courtois, matelas moins confortable que la moyenne
Commentaires de Gestion de l’hôtel
30 juin 2024 par Kristi, Gestion de l’hôtel
Hi Martin!I hope this email finds you well. I wanted to personally reach out to you regarding the online review you recently left about your stay at our hotel.First and foremost, I want to thank you for sharing your feedback with us. We truly value each and every guest’s opinion and are always looking for ways to improve our services. I am delighted to hear that you found our location near the city center convenient and that you experienced courteous service during your stay.However, I am sorry to hear that you found the mattress to be less comfortable than average. Your comfort is extremely important to us, and I want to assure you that we will look into this matter further to ensure all of our guests have a comfortable and enjoyable stay.If there is anything else you would like to share with us or if you have any additional feedback, please feel free to reach out to me directly. We are always striving to make improvements and your input is invaluable.Thank you once again for taking the time to share your experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,FDS - KB
par un voyageur
Publié le 23 mai 2024 sur Expedia
par un voyageur
Un motel agréable dans une région à visiter
Publié le 27 mars 2024 sur HotelsUn motel associé à un hôtel bien situé au centre d’une petite ville pittoresque de l’intérieur de la Californie, Sonora. La région est très intéressante pour son histoire (époque de la ruée vers l’or) et pour la découverte de la nature. Le motel et l’hôtel sont très bien pour les familles. Le personnel est agréable et réactif. Les chambres sont assez grandes, propres, confortables et bien équipées. On y trouve un micro-ondes, un réfrigérateur et un coffre-fort. Le petit-déjeuner est un buffet, très bon et varié, avec des gaufres fraîches.
Commentaires de Gestion de l’hôtel
29 mars 2024 par Kristi, Gestion de l’hôtel
Hi Annick!Thanks so very much for your awesome 10 out of 10 stars, and overall excellent review. We greatly appreciate you for trusting us with your lodging needs and look forward to seeing you again.Have a lovely evening!Kind regards,FDA - KB
par un voyageur de Fescamps
Publié le 21 mars 2024 sur Expedia
Clean room, welcoming staff. The only small flaw is that the sliding door to the bathroom does not lock.
Commentaires de Gestion de l’hôtel
24 mars 2024 par Kristi, Gestion de l’hôtel
Hi Benjamin!Thank you for 4 out of 5 stars review. We take your concern seriously. Please know I brought your concern of no locks on the sliding doors to our management team. Have a lovely evening!Kind regards,FDA - Hotel Lumberjack Team
par un voyageur
Publié le 8 oct. 2023 sur Expedia
Tout était très bien hormis les rideaux occultants qui ne permettent pas de rendre la chambre obscure surtout avec l’éclairage puissant des couloirs extérieurs.
Commentaires de Gestion de l’hôtel
11 oct. 2023 par Hotel Lumberjack Team, Gestion de l’hôtel
Dear guest,We appreciate you taking the time to leave valuable feedback! We are glad you have enjoyed your stay despite the lighting! We will be taking this into consideration! Kind regards
par un voyageur
Publié le 12 août 2023 sur Expedia
Le Lumberjack semble appartenir au même propriétaire que le Sonora Inn, qui se trouve juste de l’autre coté de la rue. C’est d’ailleurs au Sonora qu’on a fait le check-in/out (le personnel a été très accueillant). c’est là qu’on a eu accès à la piscine (petite et très chlorée, mais très propre) et c’est là qu’on a prit le petit-déjeuner continental (gaufres, oeufs cuits durs, bagel, jus, café etc.)
Le Lumberjack est du style « motel » avec des accès direct de l’extérieur à la chambre et bien qu’un peu vieillot, il a été nouvellement rénové et a un look très très in, du genre nordique. Deux grands lits, frigo, micro-onde et une super salle de bain.
Petit hic, l’air climatisé qui se trouve à un pied du lit… on a eu deux choix : avoir chaud et entendre les allers et venus de la rue ou être frigorifiés toute la nuit.
Sinon, le soir on a mangé au Armory. La bouffe est ok, un peu chère, mais l’ambiance et le décor vaut le coup! Dj sur place. Les enfants ont bien aimé aussi (12 et 15 ans).
Petit in: derrière l’hôtel il y a un « mart » où vous trouverez fruits, légumes et tout ce qu’il vous faut pour un pique-nique ou un diner sur le pouce.
Commentaires de Gestion de l’hôtel
14 août 2023 par FDA AC, Gestion de l’hôtel
Dear Audrey,We appreciate you leaving us such a detailed and positive review from your recent stay at Hotel Lumberjack. We loved that you enjoyed our every amenity that we had to offer and that you got a chance to check out the Armory as well. They offer such a tasty cuisine and entertainment as well. We look forward to seeing you in the future!Thank you,FDA AC
par un voyageur de Novato
Publié le 13 sept. 2024
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Kristi, Gestion de l’hôtel
Dear Danielle,Thank you for taking the time to share your wonderful 5-star review of our hotel online. We truly appreciate your feedback and are delighted to hear that you had a fantastic experience during your stay.We are thrilled to learn that you enjoyed our accommodations and found our staff to be friendly and attentive. Providing exceptional service is our top priority, and we are pleased to hear that we were able to exceed your expectations.Your kind words serve as motivation for us to continue delivering outstanding hospitality to all our guests. We look forward to welcoming you back to our hotel in the future and ensuring that you have another memorable stay.Thank you once again for choosing to stay with us and for sharing your positive experience with others.Warm regards,
par un voyageur
Publié le 22 août 2024 sur Expedia
Parking was full when we returned back to room after concert and had to park across the highway at bank parking lot.
Commentaires de Gestion de l’hôtel
25 août 2024 par Kristi, Gestion de l’hôtel
Dear Joe,We appreciate your feedback and thank you for taking the time to share your experience with us. It is important for us to hear from our guests so that we can continuously improve our services.Regarding the issue with parking being full when you returned back to your room after the concert, we apologize for any inconvenience this may have caused. We understand that parking can be limited during peak times, and we regret that you had to park across the highway at the bank parking lot. Please know that we are working to address this issue to better accommodate our guests in the future.We value your patronage and hope that you will give us another opportunity to exceed your expectations during your next visit. If you have any further comments or concerns, please do not hesitate to reach out to us directly.Thank you for choosing to stay with us.Warm regards,FDS - KB
par un voyageur de MONTEREY
Publié le 19 août 2024
Hot water was lukewarm, no shower gel, bottle was empty, spider and cobwebs around the bathroom floor and the room smells like smoke.
The bed was very comfortable and a great TV.
Commentaires de Gestion de l’hôtel
20 août 2024 par Kristi, Gestion de l’hôtel
Dear Sue,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your honest review and we are sorry to hear about the issues you experienced during your stay.We are sorry that the hot water was lukewarm and there was no shower gel available in your room. We have addressed this with our housekeeping team to ensure that all amenities are replenished for our guests. Additionally, we apologize for the presence of a spider and cobwebs in the bathroom as well as the smell of smoke in the room. We have taken immediate action to address these cleanliness concerns.On a positive note, we are thrilled to hear that you found the bed to be very comfortable and enjoyed the great TV in your room. Our team works hard to provide a comfortable and enjoyable stay for all of our guests, and we are glad to hear that these features met your expectations.We hope that you will give us another opportunity to make your next stay with us a positive and memorable experience. If you have any further feedback or concerns, please do not hesitate to reach out to us directly.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Warm regards,FDS - KB
