Ratings based on 184 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 5, 2024 on Expedia
Comment from Hotel Management
Aug. 6, 2024 by Rachel Aylesworth, Marketing Coordinator, Hotel Management
Thank you for the 5-star rating, Heidi.
by A traveller
Posted Aug. 1, 2024 on Expedia
Comment from Hotel Management
Aug. 2, 2024 by Rachel Aylesworth, Marketing Coordinator, Hotel Management
Thank you for the 5-star rating, Catherine.
by A traveller
Posted Jul. 30, 2024 on Expedia
The view from our unit was amazing. There's building going on on the property. Normally I would give this 5 stars. The dryer was broken, the staff didn't know. I have damp clothes in my suitcase.
Comment from Hotel Management
Jul. 31, 2024 by Rachel Aylesworth, Marketing Coordinator, Hotel Management
Hi Lisa,Thank you for sharing your feedback and for highlighting the amazing view from your cottage suite.We sincerely apologize for the inconvenience caused by the broken dryer. We understand how important it is to have functional amenities and regret that the issue with the dryer was not addressed during your stay. We will certainly look into this matter to ensure it is resolved promptly.Your feedback is valuable to us, and we appreciate you bringing these issues to our attention.
by A traveller
Posted Jul. 24, 2024 on Expedia
Comment from Hotel Management
Aug. 14, 2024 by Rachel Aylesworth, Marketing Coordinator, Hotel Management
Thank you for the rating, Shawn.
by A traveller
Posted Jul. 22, 2024 on Expedia
The scenery here is absolutely beautiful, and I really like the environment. My kids and parents love it.
However, I am not satisfied with the front desk service and the unreasonable policy of having to fill out forms again after booking a room in advance and they didn’t mention about early checking in fee when I booked the room.
I am a single mother traveling with my parents and two children. I need to make all preparations before departure, including hotels and itineraries. This hotel did not mention that I would need to pay $50 if I arrived before the designated check-in time when I made the reservation. I did call before check-in, but no one answered the phone. The front desk was only doing what they considered to be their duty, without considering personal circumstances or my feedback.
After driving, taking a ferry, and driving on mountain roads, I was already exhausted. Therefore, I had no choice but to pay the $50 at 2:00 PM.
When I booked the room, I clearly stated my requirements: two extra pillows and blankets. No one responded to me. However, when I checked in, the front desk informed me that they did not have any extra items, only the fixed allotment for each room.
Comment from Hotel Management
Jul. 22, 2024 by Rachel Aylesworth, Marketing Coordinator, Hotel Management
Hi Lina,Thank you for sharing your feedback. We’re glad to hear that you enjoyed the beautiful scenery and environment of our Hotel, and that your family loved their stay. However, I’m truly sorry to hear about the issues you encountered. We strive to make all our policies clear at the time of reservation, and it seems we fell short in this instance. I also regret that you had trouble reaching us by phone and that your requests for extra pillows and blankets were not met.I will review your feedback with our team to ensure we improve our communication and service. Best regards,
by A traveller
Posted Jul. 21, 2024 on Expedia
Comment from Hotel Management
Aug. 12, 2024 by Rachel Aylesworth, Marketing Coordinator, Hotel Management
Thank you for the 5/5 rating, Ed :)
by A traveller
Posted Jul. 19, 2024 on Expedia
.The view over the bay from our rental was amazing. It was so beautiful and peaceful.
Comment from Hotel Management
Jul. 24, 2024 by Rachel Aylesworth, Marketing Coordinator, Hotel Management
Hi C,Thank you for the 5/5 rating. We appreciate you choosing to stay with us at SookePoint Ocean Cottage Resort and look forward to welcoming you back again, soon.
by A traveller from Pullman
Posted Jul. 19, 2024 on Expedia
Comment from Hotel Management
Jul. 22, 2024 by Rachel Aylesworth, Marketing Coordinator, Hotel Management
Thank you for the 5-star rating, Yeongseok.
by A traveller
Posted Jul. 19, 2024 on Expedia
Comment from Hotel Management
Jul. 22, 2024 by Rachel Aylesworth, Marketing Coordinator, Hotel Management
Thank you Myounggun.
by A traveller
Posted Jul. 16, 2024 on Expedia
Comment from Hotel Management
Jul. 17, 2024 by Rachel Aylesworth, Marketing Coordinator, Hotel Management
Thank you, Steven.
