Note fondée sur 186 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de surrey
Publié le 25 août 2024 sur Expedia
If you want to enjoy the ocean view, it is a good place to stay and chill.
However, with this price, I am expecting a better stay experience.
The rooms are not clean, especially the bedrooms carpet. There are odors in the room, you will have to open the balcony door the have fresh air.
There are quite a lot of mosquito in the rooms, both of my kids got mosquito bites, so please bring bug spray if you want to stay in.
Commentaires de Gestion de l’hôtel
26 août 2024 par Rachel Aylesworth, Marketing Coordinator, Gestion de l’hôtel
Hi Xin,Thank you for taking the time to share your feedback. I’m pleased to hear you enjoyed the ocean view and found the location relaxing. However, I’m truly sorry to learn that the cleanliness of the rooms and the presence of odors and mosquitoes detracted from your experience.Your feedback is invaluable, and we appreciate your suggestions for improvement. We hope to have the opportunity to provide a more pleasant stay in the future.
par un voyageur
Publié le 23 août 2024 sur Expedia
A lot of noise from upper floor. Deep stairs for lower unit. So the only good unit is top unit.
Commentaires de Gestion de l’hôtel
26 août 2024 par Rachel Aylesworth, Marketing Coordinator, Gestion de l’hôtel
Hi Philip,Thank you for sharing your feedback. I’m sorry to hear that the noise from the upper floor and the stairs in the lower unit affected your stay. In the future, if you stay is being impacted by another guest, please inform our team so that we can remedy it in the moment. We hope you were able to take away some positive moments during your stay and we look forward to welcoming you back again soon.
par un voyageur
Publié le 11 août 2024 sur Expedia
very nice viewing!
We could see a whale and a few seals!
Thank you for our ultimate excitement.
Commentaires de Gestion de l’hôtel
14 août 2024 par Rachel Aylesworth, Marketing Coordinator, Gestion de l’hôtel
Thank you for sharing your excitement with us! We're thrilled that you enjoyed the view and got to witness the incredible sight of a whale and a few seals during your stay. Moments like these are truly unforgettable, and we're so glad we could be a part of your experience.
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Rachel Aylesworth, Marketing Coordinator, Gestion de l’hôtel
Thank you for the 5-star rating, Heidi.
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Rachel Aylesworth, Marketing Coordinator, Gestion de l’hôtel
Thank you for the 5-star rating, Catherine.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
The view from our unit was amazing. There's building going on on the property. Normally I would give this 5 stars. The dryer was broken, the staff didn't know. I have damp clothes in my suitcase.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Rachel Aylesworth, Marketing Coordinator, Gestion de l’hôtel
Hi Lisa,Thank you for sharing your feedback and for highlighting the amazing view from your cottage suite.We sincerely apologize for the inconvenience caused by the broken dryer. We understand how important it is to have functional amenities and regret that the issue with the dryer was not addressed during your stay. We will certainly look into this matter to ensure it is resolved promptly.Your feedback is valuable to us, and we appreciate you bringing these issues to our attention.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Rachel Aylesworth, Marketing Coordinator, Gestion de l’hôtel
Thank you for the rating, Shawn.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
The scenery here is absolutely beautiful, and I really like the environment. My kids and parents love it.
However, I am not satisfied with the front desk service and the unreasonable policy of having to fill out forms again after booking a room in advance and they didn’t mention about early checking in fee when I booked the room.
I am a single mother traveling with my parents and two children. I need to make all preparations before departure, including hotels and itineraries. This hotel did not mention that I would need to pay $50 if I arrived before the designated check-in time when I made the reservation. I did call before check-in, but no one answered the phone. The front desk was only doing what they considered to be their duty, without considering personal circumstances or my feedback.
After driving, taking a ferry, and driving on mountain roads, I was already exhausted. Therefore, I had no choice but to pay the $50 at 2:00 PM.
When I booked the room, I clearly stated my requirements: two extra pillows and blankets. No one responded to me. However, when I checked in, the front desk informed me that they did not have any extra items, only the fixed allotment for each room.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Rachel Aylesworth, Marketing Coordinator, Gestion de l’hôtel
Hi Lina,Thank you for sharing your feedback. We’re glad to hear that you enjoyed the beautiful scenery and environment of our Hotel, and that your family loved their stay. However, I’m truly sorry to hear about the issues you encountered. We strive to make all our policies clear at the time of reservation, and it seems we fell short in this instance. I also regret that you had trouble reaching us by phone and that your requests for extra pillows and blankets were not met.I will review your feedback with our team to ensure we improve our communication and service. Best regards,
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Rachel Aylesworth, Marketing Coordinator, Gestion de l’hôtel
Thank you for the 5/5 rating, Ed :)
par un voyageur
Publié le 19 juill. 2024 sur Expedia
.The view over the bay from our rental was amazing. It was so beautiful and peaceful.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Rachel Aylesworth, Marketing Coordinator, Gestion de l’hôtel
Hi C,Thank you for the 5/5 rating. We appreciate you choosing to stay with us at SookePoint Ocean Cottage Resort and look forward to welcoming you back again, soon.
