Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Gooderham
Publié le 12 août 2024 sur Expedia
Stayed 8 days first week of August 2024.
Weather was 30 all week, no rain.
Wonderful stay: Francesco and Anna were very attentive and their attention to detail was impressive, our family suite was clean and smelled fresh always. Mini fridge was stocked on arrival with water and juices, coffee pods, slippers, bath essentials, bathtub had jets for massage, shower head with lots of options, bidet. Fresh towels of varying sizes for each one of us daily.
Wifi was great, large screen TVs (we never used bc there is too much fun to have outside our room!)sheets great, size of room great, view out of balcony enticed us out into the streets every morning and evening.
Great time for all four of us ages 11,15, 48, 51.
We enjoyed our vacation very much thanks to Francesco, Anna.
The accommodations made it easy to stay in Sorrento and enjoy all it had to offer in town, and to travel outside of Sorrento was very comfortable and we highly recommend the location as it was central and yet quiet behind the great double windows.
We suggest lots of open communication on what your expectations are, your preferences and don’t be afraid to ask for help if there is something you need, as their level of transparency and willingness to help really made the difference during our stay and remained on point through out. We look forward to staying with Mason Lovino again!
par un voyageur
Publié le 4 août 2024 sur Expedia
Excellent location! Walking distance to shops, restaurants and beach. Rooms were new and modern. Francesco was a great host.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
The location was fantastic!!!
Commentaires de Gestion de l’hôtel
5 août 2024 par Francesco, Gestion de l’hôtel
Hello Lino,Maison Iovino and I are grateful for your feedback!We will be happy to welcomed again :)Francesco
par un voyageur
Publié le 3 juill. 2024 sur Expedia
This was not the best experience. Room was okay, they don’t clean shower area well. Location was perfect! But… Hot water stopped working at the end of stay, wifi was terrible or didn’t work, management was semi responsive but cared more about me checking out than solving problems. Could not get tv and coffee maker to work. They meet me videos of it working after i checked out… Just not a great experience, definitely will not go back. Recomended looking at other properties in the area.
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Francesco, Gestion de l’hôtel
Dear Jason,Thanks for your feedback, We really appreciate when the guest leave a review.I am very disappointed to read your words after I never received a message from you during your stay about these issues. The other guests did not say anything about hot water issue, kettle and TV were working fine, as you can see watching the videos after your check-out.I would have been happy to be informed during the stay and not at check out!Hoping next time you will communicate better with your host :)Best regards
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Francesco was amazing and so helpful. Lovely location and a great room. Very clean too.
par un voyageur
Publié le 29 mai 2024 sur Expedia
par un voyageur
Publié le 2 mai 2024 sur Expedia
What a great stay ! Great location. Highly recommend it
par un voyageur
Highly recommend
Publié le 2 mai 2024 sur HotelsLocation was fantastic and the hosts were so helpful in providing recommendations and tips!
par un voyageur
Publié le 6 janv. 2024 sur Hotels
par un voyageur
Publié le 17 nov. 2023 sur Expedia
