Note fondée sur 96 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
3,8 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bien, mais bruyant.
Publié le 3 nov. 2021 sur Hotelstrès joli emplacement, la chambre et le balcon dominaientt toute la baie de Souffrière. 3 piscines disponible à l'hotel. Point négatif, le bruit provenant de la ville avec des chiens qui aboient toute la nuit nous empêchant de dormir correctement, et la surprise des taxes supplémentaires au départ pour plus de 100 euros.
Commentaires de Gestion de l’hôtel
10 nov. 2021 par Michael Wolff, Gestion de l’hôtel
Dear Laurent,
Thank you for having stayed with us and for sharing your feedback. We regret the tax discrepancy and have resolved it immediately. Once we established with Expedia that there was a discrepancy on their end with regards to taxes your confirmation showed versus taxes configured in the system, Expedia has amended this on their website and you have been refunded the taxes mentioned in full.
Our team tries very hard to ensure all our guests are looked after and taken care of, this could have been resolved within 5 minutes had you communicated this during your stay.
par un voyageur
Publié le 14 août 2021 sur Hotels
Très bon accueil personnel très sympathique. Très bien situé.bel endroit et original
Commentaires de Gestion de l’hôtel
14 août 2021 par Michael W, Gestion de l’hôtel
Thank you Abigail for your lovely feedback, we hope to welcome you back again!
par un voyageur
Publié le 16 oct. 2024 sur Expedia
This unique hotel was very special, it was like staying in a tree house with amazing views of the Pitons. The staff made our stay extra special. Thank you to Onion, Leah, Cordel, Louis, Hattily to name just a few. All the meals were soooo good, the pool was idilic - we were sorry to leave.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Michael Wolff, Gestion de l’hôtel
Thank you Helen, we are all grateful for your kind words, and we enjoyed taking care of you!Warm regards,
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Beautiful, small resort nestled in the hills with unbeatable gorgeous views of the piton. Very serene and we had a blast. Good food and friendly staff. Would definitely stay again.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Michael Wolff, Gestion de l’hôtel
Thank you for your lovely review, we are all grateful and excited to know you enjoyed your stay so much!Warm regards,
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Beautiful placed on the side of the mountain. Amazing views of the city, ocean and mountains.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Michael Wolff, Gestion de l’hôtel
Hi Samuel, thank you for your lovely review from all of us!Warm regards,
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Perfect smaller resort with nice restaurant, fantastic vista, friendly staff and several pool options. There are steps involved, but the units are comfortably quiet and spread apart. The town is walkable as is the public beach. Our unit was spacious and clean.
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Michael Wolff, Gestion de l’hôtel
Dear Gene, thank you for your lovely review and for having stayed with us! We hope to welcome you back again!Warm regards,
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Michael Wolff, Gestion de l’hôtel
We know this is money related, thank you for dragging our score down, undeserved.
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Beautiful resort with stunning views of Piton. The resort definitely has tree house vibes. Beware of many stairs to get to your room and to the town and back. Also at night it can be loud from either the music from town or just the bugs and birds … feels like you’re truly in a rainforest. This is not a luxury hotel but definitely has a unique, nature feel to it. The resort is very easy to communicate with, I would WhatsApp them with requests through out my stay and they are very quick and responsive to the needs of the guest. The hotel is closely located to many excursions like the sulfur springs and mud bath.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Michael Wolff, Gestion de l’hôtel
Thank you Shagun for having stayed with us, and for leaving lovely feedback!Warm regards,
par un voyageur
Publié le 16 juin 2024 sur Expedia
The property location is great. Wonderful view of the Piton. The resort is not well maintained, needs refurbishing badly. The employees are top notch!
Commentaires de Gestion de l’hôtel
18 juin 2024 par Michael Wolff, Gestion de l’hôtel
Thank you for staying with us and for your kind words
par un voyageur
Publié le 8 juin 2024 sur Expedia
Lots of mosquitoes were in the room and we got bitten a lot! I wish they had provided mosquito nets in the room so that we could sleep peacefully.
Commentaires de Gestion de l’hôtel
9 juin 2024 par Michael Wolff, Gestion de l’hôtel
Hi Ajay, thank you for having stayed with us and for sharing your feedback here! I'm sorry to hear, but do not understand as the main bed in your suite has a net installed. For anyone reading, please just ask the team for anything you desire or require, and they will do their utmost to assist.
