Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juin 2024 par Kasa Downtown South Bend, Gestion de l’hôtel
Hi Josh,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa
par un voyageur
Publié le 19 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mai 2024 par Kasa Downtown South Bend, Gestion de l’hôtel
Hi Jongsoo,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa
par un voyageur
Publié le 3 mai 2024 sur Expedia
We will be back!!!⭐️⭐️⭐️⭐️⭐️
Commentaires de Gestion de l’hôtel
3 mai 2024 par Kasa Downtown South Bend, Gestion de l’hôtel
Hi Charles,Thank you for the 5-star rating! We appreciate your feedback and are thrilled to hear about your positive experience. We look forward to the pleasure of hosting you again in the future!Best regards,Team Kasa
par un voyageur
Publié le 17 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2023 par Kasa Downtown South Bend, Gestion de l’hôtel
Hi James,Thank you for your positive rating. If we missed certain factors that prevented you from having a perfect experience, please let us know so we can take the necessary steps to improve. We look forward to welcoming you back soon!Best regards,Team Kasa
par un voyageur
Publié le 16 mai 2023 sur Hotels
par un voyageur
Publié le 18 juill. 2022 sur Expedia
Liked location - easy to walk to South Bend and parks; liked size of the rental and the kitchen was well-appointed. The staff was responsive and accommodating.
par un voyageur
Publié le 8 déc. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
28 déc. 2021 par Kasa Living, Gestion de l’hôtel
Stephen, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa
par un voyageur
Publié le 3 nov. 2021 sur Expedia
Great location. Unfortunately, was advertised as able to sleep 6 people (2 single beds, 1 King bed and a pull out sofa). The pull out sofa did not have sheets and Kasa was unable to resolve this issue for us after 2 hours of phone time with the company during our vacation. They only reimbursed partially for one of the two nights even though two of our guests were out of luck for having sheets on BOTH nights of our stay.
Commentaires de Gestion de l’hôtel
3 nov. 2021 par Kasa Living, Gestion de l’hôtel
Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know so that we can improve in the future. Safe travels, Team Kasa
par un voyageur
Great space but not great amenities!
Publié le 25 oct. 2021 sur HotelsWhen we arrived we got the last parking in the apartment complex. We had to walk a distance to our building. There is no guaranteed parking although they say you have one parking spot. This is suppose to be 2 bedrooms and 2 bathrooms but there is only one shower. The toilet broke in the master bedroom so we only had one toilet for everyone to share. The coffee pot did not work. On the second night there were no parking spots so we illegally parked only to come out the next morning to a tow sticker on my car. I was lucky it did not get towed.
Commentaires de Gestion de l’hôtel
26 oct. 2021 par Kasa Living, Gestion de l’hôtel
Dana, thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know so that we can improve in the future. Safe travels, Team Kasa
