Note fondée sur 379 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2024 sur Hotels
The linens where dirty the tub also when I ask the staff for more linens I was told they don’t give extra towels and wash cloth them room were mild dew smelling and mold on the bathroom ceiling no iron and nor iron broad
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Louis, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable and will be shared with our team for improvement. Please feel free to reach out to our management team directly to address any further concerns you may have.
par un voyageur
Im not handicapped. I hope thered a Hardees close
Publié le 22 sept. 2024 sur HotelsSo i was given room 100 which is designated as a handicapped room. What if someone had come in and needed it? Secondly do post pictureed of the breakfast room online. Omg really cerealand cold burritos to warm up. No bagels..At least there were some muffins with a green wrapper. I know what to give my kids if they ever want to be regular.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jason, We appreciate your feedback and apologize for any inconvenience. Room assignments are based on availability and can change. We will consider your suggestion to post breakfast room photos online. Our breakfast options aim to cater to different preferences. Your insights are valuable for our improvement.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Looks nothing like it’s online picture. Migrants hanging out, two cars on jacks, one with its motor on the ground, obvious drug dealing going on. We did not stay there for fear of our vehicle being stolen or broken into. Very disappointing after being on the road for 3 days. Need to remove this listing for everyone’s sake!
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Alicia,We regret to hear about your experience and apologize for any inconveniences encountered. We recommend guests to reach out directly to the hotel management with these concerns for further assistance and resolution of the situation. Thank you for bringing this to our attention as we constantly strive to improve our services for all guests' safety and satisfaction.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jeffrey,We're glad to hear you enjoyed your stay! If you have any further feedback, please feel free to reach out to us. We appreciate your support and hope to welcome you back soon!
par un voyageur
Publié le 27 août 2024 sur Expedia
Asked for tissues, was told they don't have any.
Breakfast was no more than a muffin and a yogurt, how poor.
Room floor was so dirty, my white sox turned black from walking on the floor.
I Will never book there again, would rather sleep in a tent.
Commentaires de Gestion de l’hôtel
29 août 2024 par Manager, Gestion de l’hôtel
Hello William, We appreciate your feedback on your recent stay with us. We apologize for any inconvenience you may have experienced. cleanliness is a top priority for us, and we will address the issue with our housekeeping team. Please feel free to reach out to our management team for any further assistance.
par un voyageur
Publié le 25 août 2024 sur Hotels
Not what I’d expect for $300/night.
We had a ground floor room, window did not have any type of lock, literally anyone could open the window from outside and get access.
Black mold in the bathroom, broken tile, dirty tub. Breakfast was pitiful, corn flakes or blueberry muffin.
Will not be back
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Dear Guest, We are sorry to hear about your experience at our hotel. We appreciate your feedback and will address the issues you have raised with our team for improvement. It's important to us that all our guests feel safe and comfortable during their stay. Your comments will help us enhance the quality of our services.
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Erik,We are amazed to hear that you had a perfect stay with us! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon!
par un voyageur
Publié le 19 août 2024 sur Expedia
I was on a family reunion vacation. I’ve rented two rooms 115 had roaches. The other room 112 had stain use towels. I went to ask for replacement wash clothes. They had none available that I had to wait. Until they wash some. On our way out we seen more roaches (this time was dead) in the hallway. My son check out of room 115 & check in another. Hotel. The next day we check out. No matter if it’s a motel, hotel or a renting a room. Should not have roaches. The complimentary breakfast was only cereal, muffin & yogurt.
Commentaires de Gestion de l’hôtel
20 août 2024 par Manager, Gestion de l’hôtel
Hello Sean, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 12 août 2024 sur Expedia
Room had multiple roaches , while confronting the front desk no apology ,no accountability no accommodations were made actually acted as if it was normal, you choose to stay here you get what you pay for !!
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Derrick, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Publié le 11 août 2024 sur Expedia
Everything
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Monique,Thank you for sharing your experience with us. We appreciate your feedback regarding your recent stay and regret to hear that you did not have a satisfactory experience. Should you wish to discuss your concerns further, please do not hesitate to reach out to our management team. Your comments are valuable for us to continue improving our services.
