Note fondée sur 28 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Ponderosa in south fork
Publié le 21 oct. 2024 sur HomeAwayOverall a pleasant place to stay for a few nights. The little cabin was clean and cozy. The down side is the traffic on Wolf Creek pass can be heard inside the cabin. There is a black widow living under the wood burning stove. The bathtub is very slow to drain.
I would book this for a weekend getaway again.
par un voyageur
Great cabin
Publié le 30 sept. 2024 sur HomeAwaypar un voyageur
Terrible communication
Publié le 11 sept. 2024 sur HomeAwayI left my laptop there on accident (yes it’s my fault) reached out to Vasca, they could not give me any update on whether it was found or shipped back or what. Finally one day my computer shows up in a package, screen shattered from not shipping properly even after I offered to pay for fragile shipping, and it’s been over a month now and no one has reached out or been able to give me any information on whether the shipper purchased insurance. I’ve been asking them daily for months on an update about what to do and no one can tell me anything. HORRIBLE communication and the pictures are very deceptive. There is no little creek right in front of the property. It’s a grown up creek with grass everywhere, and we killed 2 snakes right in front of the cabin from that little grown up creek! It barely had water in it.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par VrboOwner, Gestion de l’hôtel
We sincerely apologize for the damage of the laptop and it is definitely not what we would like you to experience with us. We have made a follow-up to our local team for them to find resolution to this matter and we do hope we will have another chance to host you.
par un voyageur
Me and my Kids
Publié le 3 juin 2024 sur HomeAwayCozy, Relaxing, and Beautiful Views. We brought some outside activities for the kids to do and also went fishing. I would visit again.
par un voyageur
Nice place, great location
Publié le 30 déc. 2023 sur HomeAwayOverall, nice cabin with a great location. Comforters on beds desperately need laundering! Very stinky!!! Aside from that, excellent!
par un voyageur
Publié le 27 nov. 2023 sur Expedia
I loved the quiet mountain views. The hot tub was a nice touch as well. We had a great time there! The cabin was very clean and friendly with lots of space. We brought some DVDs and had some movie nights with the fire it was a good time. Would recommend and even come back!
par un voyageur
Nice place, misleading description, mice problem
Publié le 22 nov. 2023 sur HomeAwayCabin itself was nice. Backs to the highway (maybe 100ft away) so you'll hear cars and exhaust breaking all night. Storage container and trailer full of broken garbage right up against the cabin, and a mouse problem that definitely needs addressed. Bed sheets had moose droppings on them, came back from a day out to moose droppings on the kitchen counter, then started seeing them running around the kitchen/living room.
Run by a third party company so you get a pretty veiled service experience that's obviously AI based.
Commentaires de Gestion de l’hôtel
22 nov. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Will not be back.
Publié le 11 oct. 2023 sur HomeAwayFirst of the property is NOT secluded at all you are in the middle of a mobile home campground. The “river/pond” in front is nothing but moss and dirty. The BIGGEST issue we had was some random guy walking around the property around 3am woke up to trash on our deck and all in the fireplace. We were SO thankful it was our last night. To top it off we reached out to the “host” which is really just a company and they thanked us for letting us know. No refund no offer to make things right. Nothing. Very disappointed.
Commentaires de Gestion de l’hôtel
27 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi Grace, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please
know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur de New Mexico
Beautiful location
Publié le 19 sept. 2023 sur HomeAwayLoved this little cabin! Very cozy and clean! ! Great location. We will be back.
par un voyageur de Horseshoe Bay, Texas
Manager Excellent, staff follow-up needs improvement.
Publié le 6 sept. 2023 sur HomeAwayIssues with follow-through of property staff after the manager alerted them.
Commentaires de Gestion de l’hôtel
21 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Linda, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback.
We are sorry to hear you had concerns during your stay and that you had difficulties reaching our team. Please know that we are experiencing a higher than normal call and email volume at this time. We are currently working on adding additional staff to better assist our guests as quickly and efficiently as possible.
We hope to have the opportunity to better impress you in the future!
