Note fondée sur 58 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Poor condition
Publié le 20 juill. 2024 sur HomeAwayThis house has not been well maintained. It wasn’t clean, lots of live bugs, smelled of mold throughout the home. Would not recommend staying here.
Commentaires de Gestion de l’hôtel
25 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. Our home is located in the beautiful South Lake Tahoe area, where the natural surroundings can sometimes lead to bugs entering if doors or windows are left open. We strive to maintain a high standard of cleanliness and regularly treat the property to prevent such issues.
Regarding the mention of mold, we take such concerns very seriously. Our property is regularly inspected, and we have not had any reports of mold from previous guests. However, we will thoroughly investigate and address any potential issues to ensure our home remains a safe and pleasant environment.
We would also like to mention that we offer 24/7 housekeeping support and would have been more than happy to address any concerns immediately if we had been notified during your stay. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we’re committed to continuously improving. We hope you’ll give us another opportunity to host you in the future.
par un voyageur de Fairfield, CA
Ormsby House
Publié le 7 juill. 2024 sur HomeAwayHouse is very spacious and convenient to Stateline and the lake. They need to provide info about the upstairs TV cable service, label the multiple remote controls, and make sure they are properly working with batteries. One of the barbeques did not work and the starter on the other one was broken.
Commentaires de Gestion de l’hôtel
25 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback! We’re glad to hear that you enjoyed the spaciousness and convenient location of the house. We apologize for any confusion regarding the TV and remote controls. We’ll make sure to label the remotes and provide clear instructions on how to use the cable service.
We appreciate your patience with the BBQs as well. We provide two BBQs as a backup, and in addition, there is a BBQ lighter available in the house in case the starter doesn’t work. We also keep spare batteries in the house for any needs that may arise during your stay. Your feedback helps us improve, and we hope to have the chance to host you again in the future!
par un voyageur de Lafayette, Ca
Excellent Coach House
Publié le 29 juin 2024 sur HomeAway12 old guys..Coaches at football camp at Community College, 5 minutes away.
Lots of amenities, clean and comfortable.
Everyone loved the massage chair
Thanks!
par un voyageur
Family Vacation
Publié le 15 août 2023 sur HomeAwayThe house isn't nearly as nice as in photos. It was only barely clean enough to stay.The floors were really dirty. The instructions to get in didn't even say that the 7th bedroom and 4th bathroom was accessed outside off the deck with the entrance key. This should be clearly stated in the instructions for entry. We discovered this the second day by accident. That bathroom shower wasn't usable because the shower door is broken and would leak terriibly if used. The place is terribly cut up with rooms here and there and inconveniently accessed. When arriving, the lock box didn't work so we had to call the property phone number so they could give us a key.
Overall, it was useable, but we wouldn't rent there again. nor recommend it to others.
Commentaires de Gestion de l’hôtel
25 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback. We’re sorry that your stay didn’t fully meet your expectations. It seems that some of the concerns may have stemmed from misunderstandings or missed details, such as the pet fee, which was clearly listed in our booking terms. We understand that unexpected charges can lead to frustration, and we believe this may have influenced your overall impression of your stay.
As mentioned, we send detailed check-in instructions, including the location of the 7th bedroom (2nd master bedroom suite) and 4th bathroom, well in advance. Our team was also available 24/7 to assist with the lockbox and any other issues, which we promptly addressed. The house is a large, 4,000 sq. ft. space, and we provide a layout map and clear descriptions to help guests navigate the property.
We value your feedback and are committed to making improvements. However, we also encourage guests to review all provided materials to ensure a smooth experience. We hope you might reconsider and give us another chance in the future.
par un voyageur
Maintenance Required
Publié le 7 août 2023 sur HomeAwayWe have stayed at many House Rentals and this house needs to be attended to. It has a lot of space and the house has been updated, but things are falling apart. There is no screen on the bottom floor windows which makes it difficult to open the windows without the bugs getting in. Before we arrived, a window with a broken screen was left opened and when our people tried to sleep, mosquitos and flies were flying above along with other things crawling around the beds. We decided to keep the windows close with made the rooms stuffy since there's no AC on the bottom level. Most towels were clean but some smelled like it had mildew. When I went to bed, I found a bed full of hair. Not sure if the sheets were even washed. Be careful with the railing in the patio as a portion was loose. Also, we couldn't use one of the showers because the door was broken. There was also a mildew smell that we had to endure. The worst part is that the Management Team was MIA. I left message before and during our trip and there was no response. They also charge me a pet fee when there was no mention of it in the description.
par un voyageur
Great Family Location
Publié le 7 juill. 2023 sur HomeAwayThe house was exactly as advertised. We had elderly parents and the main floor was very accessible. I think only a couple very small steps. The house was close to a lot of activities. The only negative I would say is the balcony gets very hot so be sure to have shoes for little ones. The house has great wooded views and one morning a coyote same up to the downstairs window. The entire family enjoyed the house.
par un voyageur
Couldn’t be happier with location and amenities
Publié le 21 mai 2023 sur HomeAwayFantastic!!
par un voyageur
Beautiful Home!
Publié le 5 mars 2023 sur HomeAwayThis home is very beautiful and comes with everything you need for an enjoyable vacation. The house is very big so if you have a large group this is perfect! The host was very easy to reach and is very nice. Will definitely be back!
par un voyageur
Roomy house
Publié le 22 déc. 2022 sur HomeAwayWe stayed with 9 adults and 7 kids.
House has plenty of rooms and bathrooms for us.
Has a pool table, table tennis, foosball table and shuffle board games.
Good location, close to the lake and Heavenly ski resort.
We all enjoyed our stay there.
par un voyageur
Need more info when arriving
Publié le 6 nov. 2022 sur HomeAwayIt took us a long time to get the remotes and TVs in all rooms to work. Remotes needed batteries and there was no labeling of which remote went to which TV - very confusing - I suggest a step-by-step instruction sheet on each TV in each Room. Also the heating/cooling system is crazy and again with no instructions. We had a hard time getting the right temperature as each time we set it - it was on override and said “hold”??? Other than that was a great house with LOTS of space.
