Note fondée sur 497 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,2 Service et personnel
2,7 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Denis
Excellent rapport qualité prix
Publié le 13 sept. 2017 sur HotelsCe n'est pas le luxe mais tres bien pour un motel a bas prix
par MICHEL
Publié le 25 mai 2017 sur Hotels
par Gilbert de Strasbourg
trop cher pour ce que c'est
Publié le 1 juin 2016 sur Hotelsau dela du prix sans rapport avec l'hotel (155 $/ nuit). La wifi ne fonctionne pas bien , difficile de se connecter et débit réduit.
par un voyageur
Publié le 16 août 2024 sur Expedia
Old and run down. Floor too dirty . Have to wear shoes when inside room
Commentaires de Gestion de l’hôtel
17 août 2024 par Manager, Gestion de l’hôtel
Hello Daniel,We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team values cleanliness and will address this matter promptly. Feel free to reach out to our management team directly to further discuss your experience at our property.
par un voyageur
Publié le 8 août 2024 sur Expedia
This was worst hotel or motel I was ever in. Dirty rooms in very poor condition. Nothing electrical worked.
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello michael,We are sorry to hear about your experience and any inconveniences you may have faced. Your feedback is valuable in helping us improve our services for future guests. We recommend reaching out to our management team directly with any further concerns you may have. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 7 août 2024 sur Expedia
Very comfortable
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello Joshua,We are delighted to hear that you found your stay comfortable. Should you have any further feedback or require assistance, please feel free to reach out to us.
par un voyageur
Publié le 5 août 2024 sur Expedia
Location is the only thing nice. Dirty and over priced for the conditions.
Commentaires de Gestion de l’hôtel
7 août 2024 par Manager, Gestion de l’hôtel
Hello James, We appreciate your feedback and regret to learn about your experience. Your comments will be shared with the team for further review and improvement. Please feel free to reach out to our management team for any further concerns you may have.
par un voyageur de Dixon
Publié le 3 août 2024 sur Expedia
!!!!!STAY AWAY!!!!!
I never write reviews about my hotel stays, but this was by far the WORST EXPERIENCE I HAVE HAD AT A MOTEL.
First off, rooms are not as advertised. I booked a room for 6 adults. I was given a dirty room with hair, blood stains and bugs on the sheets. The floors were not vacuumed with trash on the floor, and old broken furniture. This is far from an inn, it’s an old Super 8 Motel where all they did was change the name. We paid close to $400 for the night to sleep in filth :( I immediately advised the front desk personnel about the horrendous room situation, she changed us to another room that was equally dirty. We asked her if we could get a refund and we would gladly go elsewhere and she said that she couldn’t authorize it that I had to contact Expedia. I did contact Expedia about the situation and they tried calling management, but they didn’t answer. Expedia left them an email, and they denied the refund!! 😡
Also beware their bunk beds in the Deluxe Room to sleep 6 are not suitable for adults to sleep on. They are meant for small kids. The metal frame was wobbly and the top bunk looked like it was about to fall. When we told the front lady about the issue she was already upset and rude and told us the best she can do was to offer us the dirty room we initially had been given and that we should be grateful that she is not charging us extra.
DON’T WASTE YOUR MONEY AND STAY ANYWHERE ELSE BUT HERE!!
Commentaires de Gestion de l’hôtel
5 août 2024 par Manager, Gestion de l’hôtel
Hello Mariana, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Was all bad, a nasty place. If Who is just wanted to leave but had no choice just nasty
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Manager, Gestion de l’hôtel
Hello Charlene, We are sorry to hear that your experience did not meet expectations. We take feedback seriously and encourage guests to contact management directly to address any concerns. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Good location close to many things to do around South Lake Tahoe. Room was very dirty like it wasn't cleaned from prior guest. Toothpaste on cabinet, tub had hair and sand like it had not been cleaned floors not cleaned.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Manager, Gestion de l’hôtel
Hello Louise, We appreciate your feedback and apologize for any inconvenience you experienced. Please know that we take cleanliness very seriously and have shared your comments with our housekeeping team for further review and training. We thank you for bringing this to our attention so we can continually improve our services for all future guests.
