Note fondée sur 25 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
5,0 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juill. 2024 sur Expedia
We stayed at this property for two nights in July 2024. Tahoe had been experiencing a heat wave, so I wanted to cancel a week before arriving. Karen (the owner) made it clear that wasn't allowed. This property doesn't have air conditioning and is very old and dated. In our particular townhouse the sink in the bathroom didn't drain well, upstairs floor is very noisy when walked on, rooms did get very warm and uncomfortable despite the 70 degree weather. The street noise was annoying as big trucks would pass by (we think from construction up the road). Floors, towels and bed sheets were clean.
The bedrooms had outlets that didn't work and very few wall decorations (one room had none and the closet door had been removed).
The pool was okay. Open both days we were there. Hot tub was closed one day. The gym is by appointment only and had few equipment.
I was not impressed by management or this property. They are not accommodating and are firm on no cancellations or refunds.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par HVTA, Gestion de l’hôtel
Hi Jessica.Thanks for taking the time to write.Unfortunately, your review leaves us wondering what we missed.Your conversation with our team (a few days before your arrival date) and your request to cancel your non-refundable reservation (due to the higher temperatures expected in Lake Tahoe that week); we believe our offers were generous. We offered a gift certificate for a stay at a later date and that we would still honor the discounted rate you originally committed to. You advised you did not think it was a nonrefundable booking and asked us to send proof, which we did though your vendor Expedia, and you thanked us. However, you declined our offer. At that point and in another effort to assist you, we offered our best attempt (at the last minute) to book the same space you held for 60 days as a compromise and promise to you; that if we were successful, we would refund you in full – without penalty. You agreed and your reply to us was kind and considerate, see below. “Hi Karen, Yes, that's what we agreed upon. I will be on the lookout for communication from you if the space has gone to someone else and notify Expedia right away for a full refund. If by Thursday 7/11, you have rented out, we will take the space from 7/14-7/16. Thank you!”Please know, we thrive on guest satisfaction. Rest assured; we will take immediate action to address the items of concern noted in your email. Our only regret is not being given the opportunity to assist you with anything you found to be less than desirable accommodations, during your stay. Thank you again for taking the time. Heavenly Valley Townhouses Association
par un voyageur
Publié le 6 févr. 2023 sur Expedia
par un voyageur
Publié le 29 janv. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
30 janv. 2022 par Karen, Gestion de l’hôtel
Thank you for staying with us.
We are very happy you are enjoying.
par un voyageur
Publié le 28 juin 2021 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2021 par karen, Gestion de l’hôtel
Thank you for taking the time to write to us. I am unable to see your comments. Please submit ASAP to karen@heavenlyvalletytownhouses.com as we are very interested in your experience.
par un voyageur
Publié le 21 mai 2021 sur Hotels
Commentaires de Gestion de l’hôtel
21 mai 2021 par karen, Gestion de l’hôtel
Thank you for taking the time to write to us. So glad you enjoyed!!! We hope to see you again soon.
Karen
par un voyageur
Old townhouses but location is very good
Publié le 8 mars 2021 sur HotelsThe communication with the property is very good. Linens are clean and beds are comfortable
However, The property has an old cabin smell. Carpet has dirty stain especially on the first floor. This place needs updating.
The location is very good even if you don’t ski or snowboard. It’s a 7 minute drive to the casinos and Heavenly gondola.
Commentaires de Gestion de l’hôtel
9 mars 2021 par Karen, Gestion de l’hôtel
Thank you for taking the time to write about your experience here at HVTA.
We are glad you enjoyed.
We hope you will come back and visit us on your next trip to Lake Tahoe.
par un voyageur de Santa Barbara
Publié le 1 févr. 2021 sur Expedia
The staff was great location was amazing and we had such a great stay
Commentaires de Gestion de l’hôtel
1 févr. 2021 par Karen, Gestion de l’hôtel
Thanks very much for taking the time to write to us.
We appreciate you staying with us and hope to see you again soon.
Take good care
Karen
par un voyageur
Publié le 1 févr. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
11 févr. 2021 par Karen, Gestion de l’hôtel
Thank you for staying with us.
We hope to see you again.
Take good care.
Karen
par un voyageur
Publié le 8 sept. 2020 sur Hotels
Property was clean and orderly. Very quiet and peaceful location. Feels like a house, not a hotel.
Commentaires de Gestion de l’hôtel
8 sept. 2020 par Rose, Guest Services, Gestion de l’hôtel
Thank you so much for the great review. We think of all of our guests as "Family". Please come see us again. Winter is beautiful if you're in to skiing, and you can walk to Heavenly Base Camp!
par un voyageur
Publié le 1 sept. 2020 sur Hotels
We had a great experience staying at Heavenly Valley Townhouses. It was spacious and had everything we needed for our family of 7. Would definitely stay again
Commentaires de Gestion de l’hôtel
2 sept. 2020 par Karen, Gestion de l’hôtel
Thank you for staying with us.
