Ratings based on 894 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from FALLS CHURCH
Posted Oct. 27, 2024
Way too expensive for what you get. Price was hiked up for summer. Room was worn out and tiny. Parking was blocks away. Other chain hotel down the street was nicer and 1/3 the price. Skip this.
Comment from Hotel Management
Oct. 27, 2024 by Mylikha, Hotel Management
I'm sorry to hear you were disappointed in your stay, thank you for your feedback.
by A traveller
Posted Sep. 12, 2024 on Expedia
Good
Comment from Hotel Management
Sep. 13, 2024 by Mylikha, Hotel Management
We're glad you enjoyed your stay with us! Hope to see you again soon :)
by A traveller
Posted Sep. 12, 2024 on Hotels
No pool !
Comment from Hotel Management
Sep. 12, 2024 by Lake Tahoe Resort Front Desk Team, Hotel Management
Thank you for the review, we apologize for the inconvenience with our pool, hopefully you can come back and enjoy it once we are finished improving that area.
by A traveller
Posted Sep. 12, 2024 on Hotels
Comment from Hotel Management
Sep. 12, 2024 by Mylikha, Hotel Management
We're glad you had a great stay! Looking forward to seeing you again soon :)
by A traveller
Posted Sep. 12, 2024 on Hotels
Comment from Hotel Management
Sep. 12, 2024 by Mylikha, Hotel Management
We're so glad you enjoyed your stay with us! Hope to see you again soon :)
by A traveller from LIVERMORE
Posted Sep. 11, 2024 on Expedia
We had a 2 night stay at this hotel. Received a text after arriving indicating no house keeping. Another for closed hotel amenities (indoor / outdoor pools, etc.)
The staff were mostly non-attentive (except the concierge who was very friendly). No self-parking so another $27 x 3 for valet. Beds were comfy and location is good but would not stay here again.
Comment from Hotel Management
Sep. 12, 2024 by Mylikha, Hotel Management
Hello, I'm sorry to hear you had a disappointing experience with us. Thank you for the feedback, we will make sure to pass this on to our leadership team.
by A traveller from Cedar Hill
Posted Sep. 11, 2024 on Expedia
I loved that it was surrounded by restaurants to accommodate all food preferences and the lake behind the resort is beautiful! There’s plenty to do onsite and offsite.
Comment from Hotel Management
Sep. 11, 2024 by Lake Tahoe Resort Front Desk Team, Hotel Management
Great! Thank you for the good review and feedback, hope that you can come back again soon!
by A traveller
Posted Sep. 11, 2024 on Hotels
Check in was chaotic. They couldn't find both of my rooms, and overall check-in time took about 45 minutes and two trip to the front desk. I am looking for my receipt for one of my rooms which I do not have. Before my stay, no one could tell me if the kitchen had a toaster. The pillows were worn and not comfortable. The pullout couch mattress was horrible. A K cup coffee machine would have been preferred.
Comment from Hotel Management
Sep. 11, 2024 by Lake Tahoe Resort Front Desk Team, Hotel Management
Thank you for your review, we appreciate all of your feedback and apologize for these issues, we'll pass this on to the team and try to improve our guests experience going forward, we do hope that you choose to come back and visit us again. If you would like to reach out we can see if we can find and send you that receipt, but if you did pay in advance, then you may need to get it from the booking company.
by A traveller
Posted Sep. 11, 2024 on Hotels
Comment from Hotel Management
Sep. 11, 2024 by Lake Tahoe Resort Front Desk Team, Hotel Management
Thank you for the review, we appreciate you choosing to stay with us and hope to see you again soon!
by A traveller
Posted Sep. 10, 2024 on Hotels
Comment from Hotel Management
Sep. 10, 2024 by Lake Tahoe Resort Front Desk Team, Hotel Management
Thank you for the review, we apologize that we did not meet your expectations. If you would like to reach out to us maybe we can see where we dropped the ball and try to improve going forward.
