Note fondée sur 1 278 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de GREENVILLE
Publié le 10 janv. 2025
Staff seemed “put out” when we has any issues, often said basically ‘that’s not my department.” We had 2 rooms and the heating and air didn’t work in one for 2 days. Staff kept saying there’s nothing they could do but we persisted and they finally sent someone who fixed it in about 30 minutes. The entire lobby was closed for a New Year’s party for only ages 21 & upon New Year’s Eve but we could watch & hear the whole thing from our balcony. Shouldn’t market as a “family” resort when NYE was closed to anyone under 21. Looked like there were very few people there anyway. Bars don’t open til 4. We would have gladly spent $ on drinks there if bar was open earlier but had to go elsewhere. Hot tub was NASTY.
Commentaires de Gestion de l’hôtel
11 janv. 2025 par General Manager, Gestion de l’hôtel
Dear Kristy,Thank you for sharing your experience. We regret that your stay was impacted by service and maintenance issues and that our New Year's Eve event was disappointing. Your experience does not reflect the quality we strive to provide, and we’ll address them with our team to ensure improvements. We value your feedback and hope to have the opportunity to deliver a better experience in the future.Max BrownRooms Director
par un voyageur
Publié le 20 déc. 2024
Commentaires de Gestion de l’hôtel
20 déc. 2024 par Max Brown - Rooms Director , Gestion de l’hôtel
Thank you for the great review! We are very happy that you enjoyed your stay with us. Please let us know when you plan on visiting us again.
par un voyageur
Publié le 23 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Max Brown - Rooms Director , Gestion de l’hôtel
Thank you for taking the time to share your experience with us. Your feedback is essential to the development of our customer service program. Please contact us directly if you would like to provide more details regarding your stay.
par un voyageur
Publié le 23 oct. 2024 sur Expedia
Clean and perfect location
Commentaires de Gestion de l’hôtel
23 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Sathish,We were happy to provide you with clean, convenient accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come back to see us at Margaritaville Resort Lake Tahoe.Max BrownRooms Director
par un voyageur
Publié le 23 oct. 2024 sur Expedia
too much noise, can't sleep well
Commentaires de Gestion de l’hôtel
23 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Jun,Thank you for staying with us and sharing your thoughts. If you have concerns such as noise during a visit, please reach out to one of our team members, as we are always ready to assist however we can. It was a pleasure having you join us, and we hope you will consider returning to allow us another opportunity to change your perceptions. Max BrownRooms Director
par un voyageur
Publié le 22 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Margaritaville Resort Lake Tahoe, Gestion de l’hôtel
Hi Timothy!Thank you so much for staying with us and giving us your great review of your recent stay! Please come see us again soon!
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Great place to stay! We've been here several times since Margaritaville took over and redesigned the property. It's centrally located next to both Heavenly village and Casinos. There are great food options on the property, and a really chill bar in the lobby. The rooms are spacious, clean, and quiet.
I would definitely recommend.
**Note**--We had to leave on the 2nd day of our scheduled 4 day stay because my wife injured her ankle. The staff accommodated our request for early departure and even refunded the portion of our reservation that we did not use.
Very highly recommend this property!
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Margaritaville Resort Lake Tahoe, Gestion de l’hôtel
Hi Michael!We are so happy to see you guys coming back and enjoying your stay with us every time. We are sorry to hear about your wife's injury we hope she can rest and make a quick recovery. We look forward to the next time you can come visit us again!
par un voyageur de Twain Harte
Publié le 22 oct. 2024 sur Expedia
Really enjoyed the indoor pool and jacuzzi, the robes came in handy. Valet parking available but no self parking.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Max Brown - Rooms Director , Gestion de l’hôtel
Thank you for taking the time to respond to the review and share your experience with us. The team is thrilled you enjoyed your stay, and we look forward to seeing you on your next trip!
par un voyageur
Publié le 22 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Max Brown - Rooms Director , Gestion de l’hôtel
Thank you for taking the time to respond to the review and share your experience with us. The team is thrilled you enjoyed your stay, and we look forward to seeing you on your next trip!
par un voyageur
Great Resort!
Publié le 21 oct. 2024 sur HotelsOur first time staying at MargaritaVille. It was an amazing stay. The staff was very friendly and welcoming. The guys running the valet were very efficient. We loved being so close to all the casinos and shopping. A short walk to the lake! Special shot out to the nice gentleman working the bar inside Land Shark Bar and Grill. He was fantastic!
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Max Brown - Rooms Director , Gestion de l’hôtel
Thank you so much for reviewing our property. Your feedback is welcomed and appreciated. We are happy to hear that you enjoyed your stay and the amenities we offer. The team looks forward to your next visit!
