Note fondée sur 46 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Annual Hunting/Fishing Trip
Publié le 8 oct. 2024 sur HomeAwayThis is the 5th time we have stayed at this house. For the most part it is perfect. However, the Stove needs to be replaced. It takes forever to cook on the stove and the oven has a burnt out element. In addition, the fire detectors constantly go off when the kitchen gets smoky making bacon.
Commentaires de Gestion de l’hôtel
12 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, Shane! We’re thrilled to hear that you’ve returned for the 5th time, and we appreciate your loyalty. We’re sorry to hear about the stove and fire detector issues. We’ll address these concerns to ensure a smoother experience next time. We look forward to hosting you again and appreciate your continued support!
Best regards,
Ashleigh T., General Manager - SPI Rentals.
par un voyageur
Publié le 31 juill. 2024 sur HomeAway
Commentaires de Gestion de l’hôtel
11 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for the 5-star review, Raymond! We enjoyed hosting you and look forward to welcoming you back for another great stay in the future! Best, Ashleigh T., General Manager - SPI Rentals
par un voyageur
Excellent Management
Publié le 9 avr. 2024 sur HomeAwayAnything we needed, the management company was there within minutes to make our stay worth while.
Commentaires de Gestion de l’hôtel
16 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for the kind words, Danielle! We enjoyed having you as our guest and look forward to welcoming you back for another great stay in the future! Best, Ashleigh T., General Manager - SPI Rentals
par un voyageur
Labor day
Publié le 7 avr. 2024 sur HomeAwayGood location. Lots of beds for big groups
Commentaires de Gestion de l’hôtel
11 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Mark! We’d be delighted to host you again and look forward to your return! Best regards, Ashleigh T., General Manager - SPI Rentals
par un voyageur
Six day stay
Publié le 2 mars 2024 sur HomeAwayVery good location to activity and close to beach. House was very unclean and beds are very uncomfortable. In the room across from the bathroom the sheets didn’t even fit the bed. We found dirty underwear left in the house from the last renters. The washer and dryer do not work well: the dryer didn’t dry anything unless it was one or two items and if we used the dryer and left the bedroom open it sets off the smoke detector. The outside of the house is very very dirty. The amount of hair we found in the pool things that you should clean out was disgusting we almost could have made a sweater!
We made the best of the situation and enjoyed our trip but for what you charge for that house it should have been much cleaner!
Commentaires de Gestion de l’hôtel
31 mars 2024 par VrboOwner, Gestion de l’hôtel
Hi Robert,
We sincerely apologize for the cleaning issues you encountered during your stay. We regret that these issues were not identified prior to your arrival and that we didn’t have the opportunity to address them during your stay. We understand that this was not ideal for you or your guests and for that we are deeply sorry. Should you choose to give us another opportunity to host you in the future, please know that our office is open from 7AM to 11PM, daily. Our team is available to assist with any of your needs or to address any concerns you may have during your stay. We hope to have the opportunity to host you again and provide a better experience in the future.
Sincerely, Ashleigh T., General Manager
par un voyageur
Perfect
Publié le 21 nov. 2023 sur HomeAwayWe had 16 stay altogether (a mixture of adults and teenagers). The stay was perfect! Plenty of room, and it was in a wonderful location with everything in walking distance. Check in was easy, and everyone I talked to with the process was friendly and helpful. I will definitely choose this place again to stay at in the future!
Commentaires de Gestion de l’hôtel
7 déc. 2023 par VrboOwner, Gestion de l’hôtel
Hi Erica, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Regards, Marina L., Sales Manager- SPI Rentals team
par un voyageur de Phoenix az
Great house for a large group
Publié le 16 oct. 2023 sur HomeAwayWe had a great stay. I only marked it down because there was construction on both sides of the house so it was pretty noisy and they started early in the morning.
The house was great for our large group. The house is definitely older and a little run down-but worked great for what we needed. So if you are wanting a brand new house, this one is not for you. Because the house is older, it didnt feel as clean to me. But again, worked great for what we needed!
Commentaires de Gestion de l’hôtel
5 nov. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for the review, Melissa! Your feedback is much appreciated and helps our team improve. We are glad you had a great overall experience while staying at our Acapulco home. Thank you again for leaving us a 4-star review. Regards, Marina L., Sales Manager- SPI Rentals team
par un voyageur
It’s functional
Publié le 8 août 2023 sur HomeAwayOur family stayed there for a reunion of 22 people. Based on the pictures and the cost of the property, we expected to be walking into a much higher quality house. While it fit our needs in size and number of rooms, it was severely outdated. The furniture was pretty trashed, and the interior and exterior of the house needed updating. Many appliances were broken or unusable, including the grill, which we intended to use and couldn’t. The outdoor furniture smelled moldy, and should be replaced. There was also construction that caused a noise disturbance happening right next to the house the whole time we were there, and we weren’t notified that would be happening. There were not any cleaning items to use, and when we requested a broom, it was very obviously the cheapest broom they could buy from the local store. We were also notified well after our refund date that we would not be receiving any basic paper staples or anything to start with including trash bags and toilet paper, which also felt misleading based on the price. Overall, it worked for our needs, but for the price we expected a lot more than what we received
Commentaires de Gestion de l’hôtel
30 août 2023 par VrboOwner, Gestion de l’hôtel
Hi Erica,
Thank you for taking the time to leave us feedback from your stay. We sincerely apologize again for the maintenance issues you encountered during your stay. We understand that this was not ideal for your reunion and for that we are truly sorry. Please know that we value your feedback and because of it the owner has recently replaced the furniture on the first floor with new sofas, recliner and dining table for future guests. We also appreciate your feedback regarding the essentials that we provide our guests. Every reservation is provided with a starter kit of essentials and toiletries which include toilet paper, paper towels, travel size shampoo/conditioner, body soap, dish soap, laundry detergent, and trash bags. However, it is a starter kit only. Depending on the number of guests in your party, or the length of your stay, you may need to purchase additional supplies on you own. We apologize if this was misleading in any way and for any inconvenience it caused you. Please know that our management team is taking this into consideration and will be making improvements to the way this information is communicated in the future. Thank you for brining this to our attention and allowing us the opportunity to host you. We hope you will consider staying with us again in the future. Sincerely, Ashleigh T., General Manager
par un voyageur
Great house
Publié le 2 août 2023 sur HomeAwayMy family and I had a great time in this house. It was 30 of us and this house had plenty of room for all of us.
Commentaires de Gestion de l’hôtel
10 oct. 2023 par VrboOwner, Gestion de l’hôtel
We are glad that you and your family enjoyed your stay at 204 W Acapulco! We hope to welcome you back to the island soon! Regards, Marina L., Sales Manager- SPI Rentals team
par un voyageur
Annual Family Vacation
Publié le 1 août 2023 sur HomeAwayThe property was nice, we had a great time and a great work out climbing the stairs. Wifi wasn’t too great but luckily we were there for the beach and pool. Highly recommend, big cozy house for a large group. The house had, napkins, toilet paper, detergent, dish soap and a sponge to clean dishes wish. There was also a dishwasher with soap.
Commentaires de Gestion de l’hôtel
10 oct. 2023 par VrboOwner, Gestion de l’hôtel
It gives us much pleasure to know that you’ve chosen to stay with us. Your review encourages us to continue doing our best to make sure every guest’s experience is a memorable one. Thank you again for your 5-star review! Regards, Marina L., Sales Manager- SPI Rentals Team
