Note fondée sur 293 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024
Appreciated small kitchen area where you can cook your small meal. Fridge could have been colder,but no complain. will definitely come back
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Coco Beach Hotel & Bar Management Team, Gestion de l’hôtel
Thank you for your feedback, Parichat! We're happy to hear you enjoyed the small kitchen area and found it useful for preparing your meals. We'll look into the fridge temperature to ensure it meets our guests' needs. We look forward to welcoming you back soon!
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Loved the room
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Hotel Management, Gestion de l’hôtel
Hello Rolando. Thank you for the kind words and for choosing Coco Beach Hotel! It was a pleasure to have you with us. We hope to see you again soon for another wonderful stay on South Padre Island.
par un voyageur
Publié le 3 juill. 2024 sur Expedia
To be honest I got what I payed for. Given that I was there 3 nights in summer and for like almost $500 in total with taxes and stuff it did not meet that price. I was not expecting any 5 star hotel but I the amenities like in the room like the lights, plumbing and electrical were looking like they were about to fall apart. I used the toilet and the whole toilet would wobble, and bathroom space was fair given the price, but very unclean with rust and wall grime. The shower turning knob was moving off of the surface off the wall. The sink if you are trying to use it getting out of the shower is very unsafe if you were to just grab on it because it would shift off the foundation it was caulked on. The bedding was nicely made and all but still uncomfortable given it was a huge king size in a small room. The door to close the hotel room was hard to close, and our key stopped working on the second night out of the 3 nights which was scary. And the office in front where you would think to get the key was closed, even though ironically it says it was open, then we had to find out ourselves after seeing to go pickup the key if they closed somewhere else (btw we came on time.) eventually figuring out that the bar tender is the one that manages the keys too. Also back in the hotel room, the a/c unit sucks! It has no cold air blowing, as well as the fridge was leaking and half of the lights in the hotel room weren’t working either.
Pros: great customer service, and immediat beach entry
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Coco Beach Hotel & Bar Management, Gestion de l’hôtel
Dear Speedee,Thank you for taking the time to leave us a detailed review. We sincerely apologize for the inconveniences you experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and we are sorry to hear that we did not meet your expectations. Your feedback regarding the room amenities, cleanliness, and maintenance issues has been noted, and we will address these concerns with our maintenance and housekeeping teams immediately. We are glad to hear that you appreciated our customer service and the beach access. We hope you’ll give us another chance in the future to provide you with a better experience.Best regards,Chris
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for staying with us at Coco Beach Hotel & Bar. We sincerely apologize for any inconveniences you may have experienced. We take guest feedback seriously and are committed to improving our services. If you would like to discuss your stay further, please reach out to us directly. We hope to welcome you back in the future for a better experience.Sincerely,Christie Veyna
par un voyageur
Publié le 1 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your fantastic review and for choosing Coco Beach Hotel, Norma! We're so happy you had a memorable stay. We hope to see you again soon for another great experience!
par un voyageur
Publié le 29 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Hotel Management, Gestion de l’hôtel
Hello Rosa. We're so grateful for your amazing review and for staying with us at Coco Beach Hotel! Your satisfaction is our top priority, and we look forward to welcoming you back soon.
par un voyageur
Publié le 25 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juin 2024 par Hotel Management, Gestion de l’hôtel
Hello Eliza. We're so glad to hear you loved your stay at Coco Beach Hotel on South Padre Island! You're a fantastic guest, and we look forward to your next visit!
par un voyageur
Publié le 24 juin 2024 sur Expedia
ABSOLUTELY WORSE PLACE EVER! We booked our room after 3 but itinerary says check in from 3pm-11am so coming in from out of town we weren’t worried. When we show up Office is CLOSED and we gotta drive BACK 10 minutes from where we just came from to ANOTHER hotel to pick up keys! When we got to second hotel they had NO INFORMATION for my booking and management wasn’t answering personal phones!
As per the establishment if YOU ALLOW late check ins then you need to specify a time or make sure you have ALL GUEST INFO PREPARED for this other hotel! And maybe think about CALLING GUEST to WARN them about the extra stop they need to make for YOUR convenience and GUEST INCONVENIENCE!
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Coco Beach Hotel & Bar Management, Gestion de l’hôtel
Dear Gabrielle,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent stay. We understand how frustrating it must have been to arrive at a closed office and then have to travel to another location without prior notice or proper information at hand. Your feedback is invaluable to us as it highlights areas where we need to improve our communication and operations. Rest assured, we are taking immediate steps to ensure that all guest information is accurately transferred and that our guests are informed well in advance of any additional steps required for late check-ins. We hope you will give us another chance to provide you with a seamless experience in the future.Best regards,Christie
par un voyageur
Publié le 23 juin 2024 sur Expedia
Very vintage, with limited parking
Commentaires de Gestion de l’hôtel
23 juin 2024 par GENERAL MANAGER, Gestion de l’hôtel
GOOD DAYTHANK YOU FOR YOUR FEEDBACK
par un voyageur
Publié le 23 juin 2024 sur Expedia
Window leaked got bed and me all wet management did not care . Water was all over the place . Office was closed and had to wait til it opened to let them know of issue. Bad bad bad do not waste your money here.
Commentaires de Gestion de l’hôtel
23 juin 2024 par General Manager, Gestion de l’hôtel
Good day hope all is well, where sorry to hear that your experience wasn't satisfactory and i do wanna let you know we have addressed issue and these storms you cannot control and what they do. hope to see you soon and definitely would wanna have you visit us again. contact management to speak to them regarding issue directly and well make sure to accommodate you on your next visit.
