Note fondée sur 880 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
Excelente!!!
Commentaires de Gestion de l’hôtel
27 août 2024 par Cynthia, Gestion de l’hôtel
Dear Enrique Martínez,Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had a wonderful experience with us. Your positive feedback truly means a lot to our team and motivates us to keep up the good work.We’re looking forward to your next visit and hope to continue exceeding your expectations. If there’s anything specific you’d like to see or experience during your next stay, please feel free to let us know.
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Cynthia, Gestion de l’hôtel
Dear Claudia,Thank you so much for the fantastic 5-star review! We’re delighted to hear that you had a great experience at our hotel. Your positive feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back in the future!
par un voyageur
Publié le 26 août 2024 sur Hotels
Staff are friendly and prompt service.
Commentaires de Gestion de l’hôtel
26 août 2024 par Cynthia, Gestion de l’hôtel
Dear Rhoda,Thank you so much for your fantastic 10 out of 10 review! We’re thrilled to hear that you found our staff to be friendly and that our service met your expectations.Your kind words truly motivate us to continue delivering exceptional experiences. We look forward to welcoming you back to the Hilton Garden Inn on your next visit.
par un voyageur
Publié le 25 août 2024 sur Expedia
Frondesk staff don't care about guests. They made us cancel our reservation because the person that made the reservation could not make it due to flight cancelation. So, we have to cancel and make a new reservation way more expensive, the room was hot and they didn't fix it. Never Hilton again, always Marriott.
Commentaires de Gestion de l’hôtel
27 août 2024 par Cynthia, Gestion de l’hôtel
Dear Yaniel,Thank you for taking the time to share your feedback. I’m truly sorry to hear about the difficulties you experienced during your stay. It’s clear that we fell short in several areas, and I apologize for the inconvenience and frustration this caused.Your comments about the front desk staff and the issues with your reservation and room temperature are concerning. We take these matters seriously and will address them with our team to ensure that we improve our service and prevent similar situations in the future.I understand how disappointing it must have been to face these issues, especially when expecting a high standard of comfort and service. Thank you again for your feedback, and I hope we might have the chance to restore your confidence in our hotel in the future.
par un voyageur
Publié le 25 août 2024 sur Expedia
I like that the services people is nice.
Commentaires de Gestion de l’hôtel
26 août 2024 par Cynthia, Gestion de l’hôtel
Dear Carmen,Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you appreciated the friendliness of our team. Providing excellent service is our top priority, and it’s rewarding to know that our efforts made a positive impact on your stay.We look forward to welcoming you back and hope to exceed your expectations once again.
par un voyageur
Publié le 25 août 2024 sur Expedia
Los cuartos están muy bien, la alberca de buen tamaño y el acceso a la playa muy cómodo.
Commentaires de Gestion de l’hôtel
25 août 2024 par Cynthia, Gestion de l’hôtel
Dear Adriana,Thank you for sharing your positive experience with us! We’re thrilled to hear that you enjoyed the rooms, the pool, and the convenient beach access. Your feedback means a lot to us.If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 24 août 2024 sur Expedia
Me encanto la estancia , solo que si tendrían que aclarar lo que aplica el
Snack y bebidas ya que solo son de bienvenida
Commentaires de Gestion de l’hôtel
24 août 2024 par Cynthia, Gestion de l’hôtel
Dear Zulma,Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your stay with us!We appreciate your comments regarding the clarification of our snacks and drinks policy. Your feedback is valuable, and we will work on providing clearer information to avoid any confusion in the future.If you have any further suggestions or if there’s anything else we can assist with, please feel free to reach out. We look forward to welcoming you back soon!
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Cynthia, Gestion de l’hôtel
Dear Judith,Thank you so much for your incredible 10 out of 10 review! We’re absolutely delighted to hear that you had a perfect stay with us.We can’t wait to welcome you back for another outstanding stay!
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Cynthia, Gestion de l’hôtel
Thank you for your review and for rating us 8 out of 10! We’re pleased to hear that you had a positive experience during your stay.We appreciate your feedback and are always looking for ways to enhance our services and amenities. If you have any specific suggestions on how we could make your next stay even better, please don’t hesitate to let us know.We look forward to the opportunity to welcome you back and strive for a perfect 10!
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Cynthia, Gestion de l’hôtel
Dear Eduardo,Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had such a wonderful experience with us.We look forward to welcoming you back on your next visit!
