Note fondée sur 919 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Prestation globale bas de gamme
Publié le 9 oct. 2022 sur HotelsCet établissement est très décevant
A part la literie qui est excellente et la vue sur mer de la chambre tout le reste est très moyen
Les salles de bains ne devraient par porter ce nom et datent de la construction, elles ressemblent à un placard non aménagé
La Moquette de la chambre est très moyenne
Le petit déjeuner ne ressemble à rien et il n’y avait pas de thé…
Le lobby est froid comme le personnel de la réception qui devrait prendre des cours d’accueil et de sourire
,l’hôtel se doit d’investir dans la qualité et supprimer les couverts en plastique et les assiettes en carton du petit déjeuner l’ecologie se vie au quotidien..
Vraiment dommage …
Ne pas oublier d’organiser le ménage et le changement de serviette ce qui n’as pas été fait
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Christie, Gestion de l’hôtel
Dear Emmanuel, Thank you for staying at the Holiday Inn Resort South Padre Island and providing feedback! We'd like to apologize for providing an experience that fell short of our high standards during your visit. Please contact the hotel if you would like to discuss your stay and how we can improve your next one. We look forward to seeing you again soon.
par un voyageur de Katy
Publié le 22 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Holiday Inn Resort SPI Management Team, Gestion de l’hôtel
Hello Camila. We appreciate you staying with us at Holiday Inn Resort South Padre Island. Your feedback is important to us, and we're here to assist with any concerns you may have. Feel free to contact us anytime. We hope to see you again in the near future!
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Not up to Holiday Inn standards. Location old and dated. Smells like pin-sole as soon as you walked in.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Holiday Inn Resort SPI Management Team, Gestion de l’hôtel
Thank you for your feedback, Alejandro. We apologize for any inconvenience caused during your stay. We're actively working on updates and improvements to enhance our guests' experiences. Your comments are invaluable in guiding these efforts, and we hope to have the opportunity to welcome you again in the future.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
I prepaid for the room and when I arrived they told me it was given to someone else.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Holiday Inn Resort SPI Management Team, Gestion de l’hôtel
We sincerely apologize for the inconvenience you experienced with your reservation, Erik. Please rest assured, we are taking immediate steps to ensure this does not happen to future guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
No
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Holiday Inn Resort SPI Management Team, Gestion de l’hôtel
Hello Abram. Thank you for choosing Holiday Inn Resort South Padre Island for your stay! If there's anything you'd like to discuss further about your experience, please feel free to reach out to us directly, and we'll be happy to assist you.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Enjoyed the pools and beach access. Room was clean.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Holiday Inn Resort SPI Management Team, Gestion de l’hôtel
Thank you so much for your kind review, Violeta! We're thrilled to hear that you enjoyed our pools and beach access, and we're glad the room met your cleanliness standards. We hope to welcome you back for another relaxing stay soon!
par un voyageur
SpaceX accommodations
Publié le 16 oct. 2024 sur HotelsWe had an excellent stay when we went to watch a SpaceX launch. The hotel was comfortable, convenient, and clean. The staff was courteous and attentive. We will be back.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Holiday Inn Resort South Padre Island Management , Gestion de l’hôtel
We're thrilled to hear that you enjoyed your stay with us during the SpaceX launch, Anette. It's wonderful to know that our comfortable accommodations and attentive staff made your experience memorable. We look forward to welcoming you back on your next visit! Safe travels until then!
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Holiday Inn Resort South Padre Island Management , Gestion de l’hôtel
Your satisfaction means the world to us, Jesus! We hope to make your next visit just as enjoyable.
par un voyageur
Publié le 14 oct. 2024 sur Hotels
The hotel Wi-Fi was terrible making it an impossibility to communicate with colleagues. The room was not up to par with other Holiday Inn properties.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Holiday Inn Resort South Padre Island Management , Gestion de l’hôtel
Thank you for your feedback, Sandra. We sincerely apologize for the inconvenience you experienced with the Wi-Fi and the room conditions during your stay. We are committed to improving our services and will address these issues promptly. Your satisfaction is important to us, and we hope to provide you with a better experience in the future.
par un voyageur
Good with minor issues
Publié le 14 oct. 2024 sur HotelsHad long walk to get to Bldg B. Room was clean. Bed very comfy. Minor issues: no suitcase stand, clock display broken, curtain hard to close, pressing room service button on phone always gets busy signal;had to call front desk to transfer to restaurant to order food, took hour and half to get food; salmon was very bland, salad came with no desssing.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Holiday Inn Resort South Padre Island Management , Gestion de l’hôtel
Thank you for sharing your feedback with us. We're glad to hear that you found the room clean and the bed comfortable. We apologize for the inconvenience you experienced with the suitcase stand, clock, curtains, and room service. Your comments about the food and service have been noted, and we'll address these issues with our team to ensure improvements. We appreciate your patience and hope to provide a better experience during your next visit.
