Note fondée sur 523 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 juin 2024 par Manager , Gestion de l’hôtel
Thank you for sharing your positive rating! We hope to welcome you back for another great stay in the future!
par un voyageur
Publié le 19 août 2022 sur Expedia
par un voyageur de Montreal
Publié le 12 sept. 2019 sur Expedia
par un voyageur
Publié le 7 juin 2019 sur Expedia
par un voyageur
Thumbs up for room, thumbs down for housekeeping.
Publié le 15 oct. 2024 sur HotelsWe had a great time. The proximity to the “ waves” was very enjoyable. Upon check in and check out, Michael was extremely courteous and knowable. Our room was in decent shape at the time of check in. We had need to use printer in the lobby and the young man on duty at the time was also very helpful.
We did, however, find the housekeeping staff to be slightly under par. We returned to our room late afternoon to find the bed unmade and the bath not refreshed. We had to wait for them, presenting a very awkward situation of us sitting in the wings as they worked. Never once during our four days there was the sink basin cleaned or sanitized. leaving soap residue evident. We had to call the front desk twice for wash clothes as they were not replenished daily. Staff should be trained and expected to meet certain standards.
So, over all, we made due with the lack of perfection in some areas and enjoyed our time there.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Manager , Gestion de l’hôtel
Thank you for your detailed feedback. We're happy to hear you enjoyed your stay, especially the proximity to the waves and the helpful service from Michael and our front desk team. However, we sincerely apologize for the shortcomings with housekeeping. This isn’t the standard we strive for, and we’ll address these concerns with our team to ensure better consistency and service. Your patience and understanding mean a lot, and we appreciate your feedback as it helps us improve. We hope to have the chance to welcome you back for a flawless stay in the future!
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Manager , Gestion de l’hôtel
Thank you for your positive rating. We hope to welcome you back again soon!
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Manager, Gestion de l’hôtel
We are sorry you were not satisfied with your stay and we apologize for any inconvenience that may have occurred. We hope to welcome you back for a more enjoyable experience in the future.
par un voyageur de Monroe
Publié le 4 oct. 2024 sur Expedia
Rm145 was very different. Entrance was in the back of the building. Desk said there was a view of the water, if you went outside and stood on the grass you could see it! Bathroom needs updating. Door does not shut, sink didn't drain but maintenance fixed promptly. Light fixtures in room were rusty. Brochure says all room renovated. They missed this one. Bed was comfortable.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager , Gestion de l’hôtel
Thank you for your feedback regarding your stay in Room 145. We apologize for the issues you encountered, including the bathroom updates and door concerns. While we're glad to hear that our maintenance team addressed the sink promptly and that you found the bed comfortable, we appreciate you bringing these matters to our attention. Your comments will help us ensure a better experience for future guests. If you'd like to discuss your stay further, please feel free to reach out.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager , Gestion de l’hôtel
Thank you for your positive rating! We hope to welcome you back again soon!
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Staff was terrible. Room was fine but the staff made the stay less than ideal.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager , Gestion de l’hôtel
Thank you for your feedback. I’m sorry to hear that the service you received did not meet your expectations and impacted your stay. We strive to provide excellent customer service, and I will address your concerns with our team to ensure improvements are made. We hope you’ll consider giving us another chance in the future to provide a better experience.
