Ratings based on 944 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 30, 2024 on Hotels
We arrived and we had to check in at the neighboring hotel. I had to call the hotel to see ask where to check in, they had a sign outside the main office that said “check in” and then an arrow pointing left. When I called to ask for check in directions the staff was rude. We were there for three nights and our beds were never made, at one point staff just left a bag full of towels, toilet paper, our trash was not taken out.
Comment from Hotel Management
Oct. 4, 2024 by hollie h, Hotel Management
My apologies we fell short in your expectations this visit.We do practice a "Touch and Tidy" service but will follow up on your comments. We appreciate your patronage and if your travels bring you back to Cape Cod, we hope you will choose Red Jacket Resorts as your destination.Best,Hollie HandrahanArea General Manager
by A traveller from Ft Covington
Posted Sep. 30, 2024 on Expedia
Comment from Hotel Management
Oct. 1, 2024 by Riviera Beach Resort, Hotel Management
Hello Stacey, thank you for the wonderful 5-star rating! Your feedback is truly appreciated and motivates us to continue providing exceptional service. We are thrilled you had a great experience and can't wait to welcome you back soon. Best regards, [Your Name] [Your Title]
by A traveller
Posted Sep. 29, 2024 on Expedia
This was off season so less restaurant availability on the property but many restaurants close but still a drive.Rooms were clean and very casual. Laminate flooring which I liked. Great porch. The beach was very close. I could see and hear the ocean. I felt safe enough to sleep with the door open to the porch. There was a screen. The outlets worked and were convenient. The pod coffee was good- not cheap no name brand. They didn't charge for bottled water in the rooms. Staff were polite, helpful, low key. The fountain in the pool was turned off by 8p which was great. It was pretty loud.
Comment from Hotel Management
Oct. 1, 2024 by Riviera Beach Resort, Hotel Management
Hey Stacy, thank you for sharing your experience. We appreciate your feedback on the cleanliness, proximity to the beach, and the helpful staff. We are glad you felt safe and enjoyed the amenities provided. Looking forward to welcoming you back in the future.
by A traveller
Posted Sep. 28, 2024 on Hotels
Comment from Hotel Management
Oct. 1, 2024 by Riviera Beach Resort, Hotel Management
Hi Paul, thank you for rating us 4 stars. We appreciate your support and look forward to serving you again. Your feedback is valuable to us!
by A traveller
Posted Sep. 26, 2024 on Expedia
Liked that our room was right on the sand.
No microwave in the room was a bummer, and the tub in 263 was very slippery.
Updated room was very nice.
Comment from Hotel Management
Oct. 1, 2024 by Riviera Beach Resort, Hotel Management
Hey Melvin, thank you for sharing your experience with us. We're delighted that you enjoyed the room's beachfront location. Your feedback about the missing microwave and the slippery tub in room 263 is valuable to us and will be considered for future improvements. We're glad you found the updated room very nice. Looking forward to your next visit!
by A traveller
Posted Sep. 25, 2024 on Expedia
After seeing some negative reviews I was a little apprehensive regarding our stay. I was very pleasantly surprised and we had a wonderful 3 night stay. The room was newly renovated and my boys loved having their own bunk beds. I asked upon arrival to have the room cleaned and swept daily rather than just the towel change and this was done. The indoor and outdoor pools were clean and had plenty of clean towels and seats, the staff were helpful and accommodating. The kids club activities were mainly for younger children but my 10 & 11 year olds did enjoy the kite making. The best part was the private beach, which was 16 steps from our room. Beautiful white sand and clear water. The loungers and umbrella were set up by request every morning. Watching the sunset was amazing. The food choices were a little limited but there are many restaurants nearby, the lobster boat was fantastic! We had a wonderful stay and i would definitely recommend this hotel for families and plan to return next summer.
Comment from Hotel Management
Oct. 1, 2024 by Riviera Beach Resort, Hotel Management
Hello Lisa, thank you for sharing your positive experience with us. We're thrilled that you had a wonderful 3-night stay and enjoyed our newly renovated room, pools, and private beach. It's fantastic to hear that your boys loved the bunk beds and that our staff was helpful and accommodating. We appreciate your kind words and look forward to welcoming you and your family back next summer for another memorable stay. Best regards, [Hotel's Name] Team.
by A traveller
Posted Sep. 24, 2024 on Hotels
Comment from Hotel Management
Oct. 1, 2024 by Riviera Beach Resort, Hotel Management
Hey Roxana, thank you for your rating. We appreciate your feedback and look forward to serving you again. Best, The Team.
by A traveller from Selkirk
Posted Sep. 23, 2024 on Expedia
Everything was great thank you
Comment from Hotel Management
Oct. 1, 2024 by Riviera Beach Resort, Hotel Management
Hi Angelo, thank you for your positive feedback and 5-star rating! We are thrilled to hear that you had a great experience with us. Your kind words truly motivate us to continue providing excellent service. We look forward to your next visit!
by A traveller
Posted Sep. 22, 2024 on Expedia
This is my 3rd. & last time to this Motel. My first 2 trips were exceptional! The property has exhanged ownership and it is obvious. There are no microwaves in the rooms. If you wanted to heat your food/beverage; you have to walk across the property to use the microwave or get ice. The bathtub looked grossed as the enamel had peeled in spots and they painted over it. No carpet on the flooring....I Will Never Spend My Money to Stay Here Again!!!!
Comment from Hotel Management
Oct. 1, 2024 by Riviera Beach Resort, Hotel Management
Hi Karen, we appreciate you taking the time to share your feedback following your recent stay. We are truly sorry to hear about the challenges you encountered, especially with the changes in ownership affecting your experience. Your comments about the room amenities and condition are concerning, and we apologize for any inconvenience caused. Rest assured, we are committed to addressing these issues promptly to enhance our guests' comfort. We value your input and sincerely hope you would reconsider staying with us in the future for an improved experience. Your satisfaction is important to us, and we would be delighted to welcome you back. Thank you for your understanding. Best regards.
by A traveller
Posted Sep. 22, 2024 on Expedia
I would like to have checked in at the Riviera not the Blue Water
Comment from Hotel Management
Oct. 1, 2024 by Riviera Beach Resort, Hotel Management
Hey James, thank you for sharing your preference to check in at the Riviera instead of the Blue Water. We truly value your feedback and will use it to enhance our guest experience. Rest assured, we are dedicated to providing exceptional service to all our guests. We look forward to the opportunity to welcome you back in the future!
