Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
2,7 Service et personnel
3,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juin 2024 sur Expedia
Property was clean, good location, near the cruise ports, restraunts, coffee shops. It was difficult for us to get into the building initially as we arrived later. But we got in touch with contact number and spoke with someone who arranged entry to building front door.
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Charles Hope Care Team, Gestion de l’hôtel
Thank you for your feedback, Christopher. We're glad you enjoyed the cleanliness and location of Southampton City Centre near the cruise ports and restaurants. Apologies for the initial difficulty with building access but pleased our contact was able to assist promptly. We value your stay and hope to welcome you back soon. Charles Hope Care Team.
par un voyageur
Publié le 2 juin 2024 sur Hotels
The check in was difficult & took a long time to figure it out since there is no one on the site. WiFi was not working even after many back & forth chats but the apartment was in a good location close to city center & it was clean.
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Charles Hope Care Team, Gestion de l’hôtel
Thank you for your feedback on our apartments in Southampton City.We have now resolved the internet issues within the building as there was an outage during your stay with us.We hope you will return to stay with us again.
par un voyageur
Complicated
Publié le 18 avr. 2024 sur HotelsFound it very hard to get into property had to call operator a number of times for help, then could not get into flat again needed assistance. Flat door would not lock in the mornings as code would not work so had to take my luggage with me every morning, ( 3 days ) would not stay here again.
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Charles Hope Care Team, Gestion de l’hôtel
Hello, thank you for your feedback and review.We are sorry to hear you experienced issues locking your door, these doors do require the handle to be lifted prior to locking as explained on your arrival information - however we are currently looking at ways to improve this. We thank you again for your invaluable feedback. Charles Hope Care Team
par un voyageur
Publié le 14 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Charles Hope Care Team, Gestion de l’hôtel
Thank you for sharing your feedback, Helen. We apologise for any inconveniences you experienced at Southampton City Centre. We strive to improve our services and will address the issues you highlighted with our Charles Hope Care Team. Your insights help us enhance our resident experience.
par un voyageur
Central location
Publié le 5 juin 2021 sur HotelsThe apartment is in a great location and the info you receive is thorough. Make sure you ask for parking though as it is limited. The apartment was very clean. Our door lock came loose and they helped us within 30 minutes which was really good. The only negatives were that the windows are so thin in places you can hear the traffic and the mattresses were a bit firm for us but if we were in Southampton we would definitely book here again. Great customer service and the space is perfect.
Commentaires de Gestion de l’hôtel
16 juill. 2021 par Guest Services, Gestion de l’hôtel
Hi Jason,
Thank you for your kind review!
We are happy you enjoyed your stay and hope to welcome you back again!
par un voyageur
Publié le 16 mars 2020 sur Expedia
Wi-Fi did not work for me on personal or corporate devices, had to make use of phone 3G, TV small and Ariel is temperamental , good hot water and good heating , comms not the best
par un voyageur
short break
Publié le 7 oct. 2019 sur HotelsExcellent location top notch really enjoyed my short break
Commentaires de Gestion de l’hôtel
28 oct. 2019 par Charles Hope Apartments , Gestion de l’hôtel
Thank you for your review we hope to welcome you again soon
par un voyageur
Publié le 14 sept. 2019 sur Hotels
