Ratings based on 8 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
2.7 Service & staff
3.2 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 15, 2024 on Expedia
Property was clean, good location, near the cruise ports, restraunts, coffee shops. It was difficult for us to get into the building initially as we arrived later. But we got in touch with contact number and spoke with someone who arranged entry to building front door.
Comment from Hotel Management
Jul. 4, 2024 by Charles Hope Care Team, Hotel Management
Thank you for your feedback, Christopher. We're glad you enjoyed the cleanliness and location of Southampton City Centre near the cruise ports and restaurants. Apologies for the initial difficulty with building access but pleased our contact was able to assist promptly. We value your stay and hope to welcome you back soon. Charles Hope Care Team.
by A traveller
Posted Jun. 2, 2024 on Hotels
The check in was difficult & took a long time to figure it out since there is no one on the site. WiFi was not working even after many back & forth chats but the apartment was in a good location close to city center & it was clean.
Comment from Hotel Management
Jul. 4, 2024 by Charles Hope Care Team, Hotel Management
Thank you for your feedback on our apartments in Southampton City.We have now resolved the internet issues within the building as there was an outage during your stay with us.We hope you will return to stay with us again.
by A traveller
Complicated
Posted Apr. 18, 2024 on HotelsFound it very hard to get into property had to call operator a number of times for help, then could not get into flat again needed assistance. Flat door would not lock in the mornings as code would not work so had to take my luggage with me every morning, ( 3 days ) would not stay here again.
Comment from Hotel Management
Apr. 19, 2024 by Charles Hope Care Team, Hotel Management
Hello, thank you for your feedback and review.We are sorry to hear you experienced issues locking your door, these doors do require the handle to be lifted prior to locking as explained on your arrival information - however we are currently looking at ways to improve this. We thank you again for your invaluable feedback. Charles Hope Care Team
by A traveller
Posted Mar. 14, 2024 on Expedia
Comment from Hotel Management
Apr. 15, 2024 by Charles Hope Care Team, Hotel Management
Thank you for sharing your feedback, Helen. We apologise for any inconveniences you experienced at Southampton City Centre. We strive to improve our services and will address the issues you highlighted with our Charles Hope Care Team. Your insights help us enhance our resident experience.
by A traveller
Central location
Posted Jun. 5, 2021 on HotelsThe apartment is in a great location and the info you receive is thorough. Make sure you ask for parking though as it is limited. The apartment was very clean. Our door lock came loose and they helped us within 30 minutes which was really good. The only negatives were that the windows are so thin in places you can hear the traffic and the mattresses were a bit firm for us but if we were in Southampton we would definitely book here again. Great customer service and the space is perfect.
Comment from Hotel Management
Jul. 16, 2021 by Guest Services, Hotel Management
Hi Jason,
Thank you for your kind review!
We are happy you enjoyed your stay and hope to welcome you back again!
by A traveller
Posted Mar. 16, 2020 on Expedia
Wi-Fi did not work for me on personal or corporate devices, had to make use of phone 3G, TV small and Ariel is temperamental , good hot water and good heating , comms not the best
by A traveller
short break
Posted Oct. 7, 2019 on HotelsExcellent location top notch really enjoyed my short break
Comment from Hotel Management
Oct. 28, 2019 by Charles Hope Apartments , Hotel Management
Thank you for your review we hope to welcome you again soon
by A traveller
Posted Sep. 14, 2019 on Hotels
