Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2023 sur Expedia
Un séjour au top du spa à la chambre, un personnel au petit soin et une super pizzeria pas loin chez Romano caffe pizzeria. Un parfait séjour avant notre croisière
Commentaires de Gestion de l’hôtel
21 août 2023 par Amy, Guest Relations, Gestion de l’hôtel
Dear Anne-Charlotte,Thank you for taking the time to share your feedback of your recent stay at Southampton Harbour Hotel.I am delighted to read you had a lovely stay before your cruise and found the staff to be caring. Our team take great pride to ensure all of our guest have a memorable and enjoyable stay.We look forward to having the pleasure of welcoming you back to Southampton Harbour Hotel and Spa in the near future. In the meantime if we can be of any assistance, please do let us know.Kind Regards,Amy Owens
par un voyageur
Publié le 13 juin 2023 sur Expedia
Certaines chambres nécessitent de monter une quinzaine de marches pour y accéder. Pas très pratique avec des valises. Demander des chambres accessibles sans escaliers au besoin...
Commentaires de Gestion de l’hôtel
15 juin 2023 par Xiaomin , Gestion de l’hôtel
Dear Claude,Thank you for taking the time to leave us 5/5 review. We are glad that you enjoyed your stay overall. We are taking your feedback on board and thank you again for your time. We do hope to you again in the future at Southampton Harbour Hotel and SpaBest wishes,Xiaomin
par un voyageur de Verdun
Publié le 3 juin 2023 sur Expedia
Les portes des chambres ne sont pas insonorisées et on entendait les gens parler dans les couloirs comme si ils étaient dans notre chambre. L’hôtel est par ailleurs très propre et tres bien situé.
Commentaires de Gestion de l’hôtel
8 juin 2023 par Xiaomin , Gestion de l’hôtel
Dear Jean,Thank you for your 4/5 rating of your stay with us at Southampton Harbour Hotel and spa. We have taken all your feedback on board, however we are glad that you found the hotel clean and has a good location. We look forward to seeing you again soon.
par un voyageur
Publié le 17 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
20 déc. 2019 par Andreia, Gestion de l’hôtel
Good Morning Mr Lower
Thank you for bringing your concerns to our attention, we apologise that you felt that the staff was rude and that you had a problem with your reservation.
Unfortunately due to GDPR regulations in the UK we are not able to process payments without the card being present on arrival, this has been implemented across the entire country therefore all hotels must oblige by these rules in order to protect our guests against fraudulent transactions.
We apologise that we could not meet your expectations on this occasion, however we do hope to see you for an overnight stay on a foreseeable future.
Best Wishes
Andreia Fernandes
par un voyageur
Publié le 2 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
9 nov. 2019 par Andreia, Gestion de l’hôtel
Thank you for the kind review of your recent stay at the Southampton Harbour Hotel and Spa.
I am delighted to see that your overall experience was a 5 out of 5,
We look forward to welcoming you back in a not so distant future,
Best regards
SHH Team
par un voyageur
Publié le 16 mai 2019 sur Hotels
par un voyageur
Publié le 3 mai 2019 sur Hotels
Hotel très confortable, excellente literie.
Un bémol sur les portes des chambres peu phoniques. Par conséquent, on entend les bruits de couloirs.
par un voyageur de Wayne
Publié le 23 sept. 2024 sur Expedia
The shape of the whole building is like a cruise ship. Also the view from the room is great, an excellent neighborhood
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Alona, Head of Guest Relations, Gestion de l’hôtel
Dear Paul,Thank you very much for your review.We are so pleased to read you had a lovely stay with us. We are delighted to read you enjoyed the view from your room, as well as the shape of our Hotel.We are looking forward to welcoming you back in the nearest future.Kind regards,Alona TothHead of guest Relations
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Conversation
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Alona, Head of Guest Relations, Gestion de l’hôtel
Dear Joan,Thank you for your feedback.We are pleased to read you had a wonderful stay. Thank you for your 5 out of 5 rating.We are looking forward to welcoming you back to our hotel soon.Kind regards,Alona TothHead of Guest Relations
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Excellent but too short.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Alona, Head of Guest Relations, Gestion de l’hôtel
Dear William,Thank you very much for your feedback.We are delighted to read you had an excellent stay with us. Such a pity it was too short, however, we hope we will see you again in the future for a longer stay.In the meantime, if there is anything else we can help you with, please let us know.Kind regards,Alona TothHead of Guest Realations
