Note fondée sur 856 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Décevant
Publié le 15 sept. 2024 sur HotelsLe prix de 161 euros ne correspond pas aux prestations de l'hôtel. Holiday in̈ express est le low cost de la chaîne.
Il y a un événement ce week end à Southampton donc ils doublent pratiquement le prix.
Nous venons à cette date pour une croisière donc pas le choix de date.
La chambre est basique, avec un besoin de rafraîchissement. 15 mns de queue pour le petit déjeuner ou le choix etait tres limité compte tenu du nombre de personnes. Très décevant.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par rachel, Gestion de l’hôtel
Dear VeroniqueThank you for taking the time to provide feedback on your recent stayWe are sorry to see the stay did not meet expectations please accept our apologies for the shortfalls in our standardsWe thank you again for bringing this to our attentionKind RegardsRachelGuest Service Manager
par un voyageur
Publié le 13 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2023 par Rachel , Gestion de l’hôtel
Dear Nathalie Thank you for leaving an amazing score of 10/10 on your recent stay We are thrilled to see you enjoyed your visit We look forward to welcoming you again Kind regards Rachel Guest Service manager
par un voyageur de st george
Publié le 9 oct. 2024
Nice hotel, the staff was really nice.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par rachel, Gestion de l’hôtel
Dear PattyThank you for your kind words! We're thrilled to hear you enjoyed your stay and that our staff made a positive impression. We hope to welcome you back soon!Kind RegardsRachel-Guest Service Manager
par un voyageur
Good staff but ageing comfort
Publié le 18 sept. 2024 sur HotelsNice place good staff, beds too small and uncomfortable the bed in room 32 is higher at the foot of the bed
Commentaires de Gestion de l’hôtel
18 sept. 2024 par rachel, Gestion de l’hôtel
Dear Adrian, Thank you for your review! We're delighted to hear you found our staff friendly , we apologise however that the bed was not to your liking . We hope to welcome you back soon. Kind regards, Rachel guest Service ManagerEdit Remove
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Dorina, Operations Manager, Gestion de l’hôtel
Dear Susan, Thank you for your 5-star review! We’re delighted to hear you enjoyed your stay and appreciate your feedback.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Dorina, Operations Manager, Gestion de l’hôtel
Dear Brian, Thank you for your review! We appreciate your feedback and hope to welcome you back soon.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Hotel was very busy and we found it difficult to find a parking space. The breakfast session was dreadful it was so busy it was unreal, queues everywhere and staff had to rush around to clear tables and stock up. In all the times I’ve stayed in hotels this was the busiest I had ever seen. It was the Southampton boat show week so this is probably why. Hotel was very clean and staff friendly. We had to leave early due to an emergency so disappointed we only got a refund of £50 when we paid £300.
Overall the holiday inn are pretty decent hotels and you can expect clean and also friendly staff. Use them all the time.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Dorina, Operations Manager, Gestion de l’hôtel
Dear Neil,Thank you for your feedback. We’re glad to hear that you found our hotel clean and our staff friendly. We sincerely apologise for the parking difficulties and the breakfast service during the busy Southampton Boat Show week; it’s an unusually high demand time for us. We appreciate your understanding and hope to provide you with a better experience on your next stay.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Dorina, Operations Manager, Gestion de l’hôtel
Dear Les,Thank you for your 5-star review! We're delighted to hear that you had a great stay and appreciate your feedback.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Dorina, Operations Manager, Gestion de l’hôtel
Dear Christine,Thank you for your review. We're delighted you had a perfect stay with us and appreciate your feedback. We hope to welcome you back again soon!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Stayed here 2 years ago and it was great so we went back. Really needs some renovating as it’s looking and feeling very old and tired. Even the landscaping was not maintained. The morning breakfast was the best! Excellent hot food
Commentaires de Gestion de l’hôtel
15 sept. 2024 par rachel, Gestion de l’hôtel
Dear sharon Thank you for your rating on your recent stay We are delighted to see you enjoyed our inclusive breakfast , we are sorry to see you found the hotel to be tired we have shared your feedback with our management team Kind regards, Rachel Guest Service Manager
