Note fondée sur 1 220 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Alexandra Duddy, Snr. Guest Relations Manager, Gestion de l’hôtel
Good Day Lina,Thank you so much for taking the time to leave us some great feedback. We hope to see you again soon. Kind Regards,
par un voyageur
Publié le 25 juill. 2024 sur Expedia
À distance de marche du terminal de croisière
Commentaires de Gestion de l’hôtel
1 août 2024 par bruno lopes, Gestion de l’hôtel
Dear Stephane,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Thank You,Guest Relations Team
par un voyageur
Publié le 21 avr. 2024 sur Expedia
Près des restaurants et insonorisé
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Bruno Lopes , Gestion de l’hôtel
Cher invité,Merci pour l'excellente critique de notre hôtel! Nous sommes heureux que vous ayez apprécié votre séjour et espérons vous revoir très bientôt.Sincèrement,
par un voyageur
Publié le 24 mars 2024 sur Hotels
Top reception and very nice staff
Thanks a lot
Commentaires de Gestion de l’hôtel
7 avr. 2024 par bruno lopes , Gestion de l’hôtel
thank you for your kind words! We’re thrilled to hear that you enjoyed your stay with us. It was our pleasure to create a memorable experience for you. We hope to welcome you back soon.
par un voyageur
Publié le 12 mars 2024 sur Hotels
Good overall stay, ideally located but the bathroom in Room 253 seriously needs clean and an update !
Mould to be seen in almost every corner and the tap heads are losing there coating.
Commentaires de Gestion de l’hôtel
7 avr. 2024 par bruno lopes , Gestion de l’hôtel
Thank you for sharing your feedback about your stay at the Leonardo Royal Hotel London Tower Bridge. We appreciate your insights, and I apologize for any inconvenience you experienced during your visit.Room 253 seems to have some maintenance issues, particularly in the bathroom. The presence of mould and the worn tap heads are certainly not up to our standards. Please accept our sincere apologies for this oversight.We take your comments seriously, and I assure you that our housekeeping and maintenance teams will address these concerns promptly. We are committed to providing a clean and comfortable environment for all our guests.If you have any further details or would like to discuss this matter further, please feel free to reach out to our customer service team. Your feedback helps us improve, and we hope to welcome you back for a better experience in the future.Thank you for choosing the Leonardo Royal Hotel London Tower Bridge for your stay. We value your patronage and hope to have the opportunity to serve you again soon
par un voyageur
Publié le 21 oct. 2023 sur Expedia
Je le recommande fortement
par un voyageur
Publié le 3 oct. 2023 sur Expedia
Belle chambre rapidité efficacité
Bon déjeuner
par un voyageur
Publié le 14 mai 2023 sur Expedia
Hotel bien situé. Près de tout. Propre et le personnel très accueillant et courtois.
Commentaires de Gestion de l’hôtel
16 mai 2023 par Joseph Kelly Guest Relations Manager, Gestion de l’hôtel
Dear Andre,Thank you for taking the time to leave the hotel a review.Do come back and see us again in the near future.Best Wishes,Joseph KellyGuest Relations Manager
par un voyageur
Publié le 24 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
27 mars 2023 par Joseph Kelly Guest Relations Manager, Gestion de l’hôtel
Dear Thomas,Thank you for your review.Do come back and see us in the future when the time is right.Best Wishes,Joseph KellyGuest Relations Manager
par un voyageur
Publié le 3 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2022 par Anastasia, Gestion de l’hôtel
Dear StephaneThank you so much for your great score in your review about your recent stay with us!We are thrilled you enjoyed your stay with us.We are really looking forward to welcome you again soon for another pampering and memorable stay.Kind RegardsAnastasia PetridouGuest Relations Manager
