Note fondée sur 227 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2019 sur Hotels
Sans doute une négligence de ma part, je n’avais pas remarqué lors de la réservation qu’il n’y avait pas possibilité de petit-déjeuner sur place, dommage. L’appartement était confortable et suffisamment équipé. Literie très confortable
Commentaires de Gestion de l’hôtel
18 sept. 2019 par Coldeast Mansion, Gestion de l’hôtel
Thank you for your feedback, we are pleased you enjoyed your stay, and you felt our beds were comfortable. Hope to see you again
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Reception, Gestion de l’hôtel
Thank you for your score 10 out of 10 we really do appreciate this and hope to see you again in the near future.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
First of all, get the name straight: I found it under "The Mansion", "Goldeast Mansion" and "Coldeast Mansion" on different sites. I assume "Orange Grove" referred to the hotel restaurant? There was no lift, so luggage had to be carried up staircases and through heavy doors. Apparently, they were fearful of fire and there were fire doors everywhere and extinguishers at every turn in the hallways. The walls had a poor dull gray paint job, and the furniture was beyond "minimalist". It reminded me of a college dorm room. No curtains in the living area meant no privacy from the loud partygoers right outside. Our initial reservation was for one night with breakfast included. When we found out we had to check out by 11:00 and our ride wouldn't get there until 3pm, we paid for the extra night so as not to be rushed. There was no room service, so my husband went to the dining room to bring breakfast up. They charged him $22. It was only refunded when I showed them the receipt where it was prepaid. The food was good, and the wait staff was great, especially Dillon, Pheobe and Monika. Too bad the hotel didn't match the restaurant. When we tried to check out, they initially said we couldn't because "no one is scheduled to leave today in our system". Really?
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Reception Team, Gestion de l’hôtel
Good Evening, We do apologise for the confusion on the name, we have recently rebranded the hotel to Orange Grove hotel. Thank you for your kind comments on the restaurant staff, and we will be happy to pass across this feedback to them. We are sorry to hear of your impressions of the room and the service on check out, we have addressed this with the team to ensure service is always performed to the highest of standards. And comments on the rooms have been passed to the senior management team/ directors.We appreciate the feedback as this will help us to improve on the service in the future.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
My stay here was an amazing experience. The restaurant offered service on par with what you would expect from a hotel, and the staff were exceptionally friendly and made a lasting impression. While the cleanliness of the room and the lack of transportation options could be considered minor downsides, the room quality was still reasonable given the price. Since I was already aware of the isolated location, it wasn't an issue for me.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Reception, Gestion de l’hôtel
AfternoonThank you for taking the time to leave such amazing feedback with regards to our friendly staff and the restaurant service we shall pass this across to all departments. We really appreciate your understanding with regards to the rooms but pleased you enjoyed your stay.We hope to see you again in the near future, all refurbished rooms come under premium rooms.RegardsReception Team
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Unfortunately someone bringing provisions down woke me up at 0515 - 0530 as the metal could be heard banging down the stairs. Other than that it was really good.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Reception, Gestion de l’hôtel
Afternoon AndrewWe appreciate all feedback. Sorry to hear that you were woken by deliveries, we have passed your feedback to the management team and they are looking into this.Have a lovely day.Reception Team
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Reception, Gestion de l’hôtel
Thank you for taking the time to score us 10 out of 10 this is much appreciated, we are pleased you enjoyed your stay and everything was up to your expectations.
par un voyageur
Very Happy
Publié le 9 sept. 2024 sur HotelsThe stay was great. The Room was spacious and plenty of parking. No issues.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par The Mansion Team, Gestion de l’hôtel
Good Evening Jon, Thank you for leaving such a wonderful review of your stay with us. We hope to see you again soon.
par un voyageur
Publié le 31 août 2024 sur Expedia
Friendly staff, nice setting, good food
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Anna, Gestion de l’hôtel
We are pleased to hear that you enjoyed your stay with us.Hope to see you again in the near future.
par un voyageur
Coldeast Hotel
Publié le 18 août 2024 sur HotelsAbsolutly would stay here again. So quite and the bar menu is brilliant staff are fantastic. Breakfastva touch on the expensive side and got charged for a take away coffe in the morning. Little things you learn make one in the room next time.
Commentaires de Gestion de l’hôtel
20 août 2024 par Reception, Gestion de l’hôtel
EveningMany thanks for leaving feedback it is much appreciated. We are pleased to here that you had an enjoyable stay with us and that the menu and staff were up to your expectations.Have a lovely week, we do hope we get to meet you again in the not too distant future.RegardsReception Team
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Reception, Gestion de l’hôtel
EveningMany thanks for scoring our hotel and team 10 out of 10.Hope to see you again.RegardsReception Team
