Note fondée sur 218 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2019 sur Hotels
Sans doute une négligence de ma part, je n’avais pas remarqué lors de la réservation qu’il n’y avait pas possibilité de petit-déjeuner sur place, dommage. L’appartement était confortable et suffisamment équipé. Literie très confortable
Commentaires de Gestion de l’hôtel
18 sept. 2019 par Coldeast Mansion, Gestion de l’hôtel
Thank you for your feedback, we are pleased you enjoyed your stay, and you felt our beds were comfortable. Hope to see you again
par un voyageur
Publié le 1 août 2024 sur Hotels
Das Frühstück war sehr fein, aber auch teuer. Wir wurden im Keller einquartiert, die Begrüssung war kurz und knapp. Das Zimmer jedoch sehr geräumig! Wir konnten auch heizen was nötig war.
Commentaires de Gestion de l’hôtel
20 août 2024 par Reception, Gestion de l’hôtel
EveningMany thanks for your feedback we have taken on board your views and have passed this across to the relevant management team.All feedback is much appreciated.Have a lovely week.RegardsReception Team
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Reception, Gestion de l’hôtel
EveningMany thanks for leaving us a score of 10 out of 10 this is much appreciated.Pleased you enjoyed your stay with us.RegardsReception Team
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par The Mansion Team, Gestion de l’hôtel
Good Afternoon, We are very sorry to hear that you did not have an enjoyable stay with us at the hotel. We would love to know how we could improve, if you would be willing to provide us with some additional feedback.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Found ants in the room and the room I had was next to the delivery access so spent most of my time listening to vans reversing
Commentaires de Gestion de l’hôtel
8 sept. 2024 par The Mansion Team, Gestion de l’hôtel
Good Afternoon, Thank you for taking the time to leave us some feedback of your stay with us. We are very sorry to hear of the noise issues and we offer our apologise for this. Again, we can only apologise for the ants found in the room and this was passed to management.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Check in haphazard with no staff at desk (twice on 2 separate occasions)…rooms a bit grubby where marks/spills have been missed.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par The Mansion Team, Gestion de l’hôtel
Good Afternoon Steve. We are very sorry to hear that the check in experience was not as you were hoping for. This has been passed to management, and we will endeavor to improve this service.
par un voyageur
Night before the cruise
Publié le 12 juill. 2024 sur HotelsVery quaint and quiet area. Peolle are amazing friendly and helpful!! Also, dinner was spectacular!
Commentaires de Gestion de l’hôtel
8 sept. 2024 par The Mansion Team, Gestion de l’hôtel
Good Afternoon Steve, Thank you so much for leaving us a lovely review! We hope to see you again soon.
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Terrible! Worst experience in a hotel ever!
The outside building and front look nice but it’s a facade. Our room was on the backside, you have to pass a trash area and an ugly fence to get there, feels like you are put behind in a shed somewhere. The stairs up to the room were dirty and worn out. A dirty cleaning towel lying next to our door. The whole room was worn out, paint coming of etc. The bathroom so small you couldn t use the sink when you had the door open. The shower was broken, leaking water out of the pipe at several places. Had a horrible experience with my toddler using the shower when the water turned freezing cold suddenly, I was lucky I got him out just before the water got burning hot out of nowhere! The bed was so bad we couldn’t sleep, like cardboard with iron feathers sticking into your back. The people next to us said they slept in their car?!, which I couldn’t believe at all but that changed after we experienced the bed ourself. We booked the room also for the washing machine but there was no cloathing hanger, which they couldn’t provide when we asked for something to hang our clothes on. We asked to use a freezer for one night for our coolpack, that was not possible.
One night the fire alarm went on out of nothing (and for nothing).
When checking out they had charged food we didn’t order and we had to wait a long time before the came back and said the made a mistake. There are even more things that don’t fit in this box! Make sure you don’t go here!!
par un voyageur
Publié le 11 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par The Mansion Team, Gestion de l’hôtel
Good Afternoon. Thank you for taking the time to leave us some feedback of your stay. We would love to know how we could improve on our service, if you would be so kind as to provide us with some additional feedback.
par un voyageur
Publié le 23 juin 2024 sur Expedia
Beautiful hotel, friendly staff and a wonderful experience.
