Note fondée sur 781 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Fuyez vite !!!!!
Publié le 22 août 2014 sur HotelsLa pire expérience hôtelière de notre vie. Chambre sale. Équipements 1960. Service horrible. Électricité en panne toute la nuit. Personne a la réception. Petit dej inexistant. Si avis positif il est bidon !!!!
par un voyageur
Un enfer
Publié le 13 juill. 2014 sur ExpediaLa moitié des chambres donnent sur l'autoroute, 120 décibels toute la nuit !
Recommandé
pour Tout le mondepar un voyageur
Hotel pour familles avec voiture
Publié le 15 août 2013 sur ExpediaChambres spacieuses, sans grand comfort,
Hygiene a ameliorer!
Bon accueil et helpfull!
Necessite d'avoir un vehicule pour acceded a la plage et aux restaurants
par un voyageur
Publié le 22 août 2024 sur Expedia
Do not stay here. This places is a damp, dark, dungeon. Mould inside the bathrooms. Everything is wet. Paint and tiles are falling off. Such an inconvenient location with nothing safely located on the same side of the street -- must run across a 5 lane highway to get to a gas station (no crosswalk in sight). Our entire group of 10 agreed that this must be "the worst value for dollar" in America.
Commentaires de Gestion de l’hôtel
23 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Thomas,We are deeply troubled by your experience at The Atlantic and sincerely apologize for the same. We take your feedback about cleanliness, mold, and general disrepair very seriously. These issues will be immediately addressed with maintenance teams. The safety concerns you raised about our location are also noted and will be reviewed. Please know that your feedback is invaluable in helping us improve. Your satisfaction is our priority, and we are committed to resolving these issues.Warm regards,The AtlanticGuest Experience Team
par un voyageur
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur de New York
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 18 août 2024 sur Expedia
The staff was wonderful! We arrived very early for check in but we had full access to the pool! So we made a day of it! Needed a hair dryer, they provided 1 in minutes! No complaints! We will definitely return❤️❤️
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Meghan,We're absolutely thrilled to hear about your wonderful experience at The Atlantic! Thank you for taking the time to share your kind words. It's fantastic that you were able to make the most of your early arrival by enjoying our pool facilities.We're delighted that our staff's prompt service met your needs so efficiently. It's always our goal to ensure our guests have a smooth and enjoyable stay.Your promise to return is music to our ears! We can't wait to welcome you back for another delightful visit. Your glowing review truly made our day.Thank you for choosing The Atlantic. We look forward to your next stay with us!Warm regards,The AtlanticGuest Experience Team
par un voyageur
Terrible
Publié le 9 août 2024 sur HotelsWe have been staying at this hotel for years, and have always had a wonderful experience. However, this time was different. We were never given room service, despite requesting it repeatedly. We received room service once at 5:00 PM. In addition, there were ants in the bathroom.
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Danielle,We're deeply saddened to hear about your disappointing experience at The Atlantic. As a long-time guest, your feedback is especially valuable to us, and we're truly sorry we fell short of the high standards you've come to expect from us.The issues you've described with room service and cleanliness are absolutely unacceptable and upon further investigation with our housekeeping leadership, there was a DND (Do not disturb) sign on the door when they went to service your room on Tuesday and Wednesday. On Thursday, the room was serviced between 5 - 5:30pm which was very late but within our hours of operation. Our Housekeeping ours are 9 AM to 5:30 PM and services are done within these hours typically in the late afternoon before the housekeepers leave for the day. Like on Thursday, you left for the day and by the time housekeeping get to your room you came back and found the room not serviced and they had to service the room when you leave the room later that afternoon at about 5:30 pm. Please know that we're taking your feedback very seriously and this has shed light to the faults in our service protocol. We will take better measures to ensure that services are done in the early afternoon to make sure that issues like this don't happen again.Your satisfaction is our top priority, and we hope to have the chance to welcome you back for the excellent stay you deserve.Warm regards,The AtlanticGuest Experience Team
par un voyageur de huntington beach
Publié le 7 août 2024 sur Expedia
This is a very nice hotel, needs a little TLC, we had to skim the pool ourselves. Would be very helpful to have a signal leaving the hotel, it is very difficult to make a left out of the parking lot. Rooms were clean and beds comfortable.
Commentaires de Gestion de l’hôtel
8 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Loren, Thank you for taking the time to write a review on your recent stay at our hotel! Reflections like yours, which highlight positives and areas for improvement, allow us to serve our guests better, and we are truly grateful for your constructive feedback. We take pride in offering quality accommodations to our guests, and we are happy to hear you had a positive overall impression of The Atlantic and found the rooms clean and beds comfortable. We have also noted your comments about the pool and the signage for leaving the hotel, and we appreciate your valuable input. We'll be sure to pass these along to our team as we continually strive to elevate the guest experience at our hotel. We trust that the positives of your visit outweighed any downsides, and we hope to welcome you back for an even better stay in the future. Thank you again for your visit and your feedback. Have a safe trip!Warm regards,The AtlanticGuest Experience Team
