Ratings based on 947 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 6, 2024 on Hotels
Comment from Hotel Management
Aug. 27, 2024 by Yasin, Hotel Management
Dear Bambina,Thank you for your great rating! We’re pleased to hear that you had a positive experience with us. Your feedback is important, and we’ll continue to strive for excellence. We look forward to welcoming you back for an even better stay in the future.Best regards,YasinRooms Division Manager
by A traveller
Posted Aug. 6, 2024 on Expedia
Booked on the night we left the Hope hell hotel and staff couldn’t do enough to accommodate us and even upgraded our room as realising the experience we had just endured will rebook with out hesitation
Comment from Hotel Management
Aug. 9, 2024 by Callum, Hotel Management
Dear Keith Thank you for taking the time to share your feedback from your visit to Park Inn by Radisson Palace Southend-on-Sea.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Inn by Radisson Palace Southend-on-Sea, I look forward to welcoming you back.Sincerely, CallumFront OfficePark Inn by Radisson Palace Southend-on-Sea
by A traveller
Posted Aug. 4, 2024 on Expedia
Room was late in being prepared and all rooms have no AC so the rooms were horrible and hot
Comment from Hotel Management
Aug. 9, 2024 by Callum, Hotel Management
Dear TanveerThank you for your recent stay with us at Park Inn by Radisson Palace Southend-on-Sea.We sincerely appreciate that you took the time to share the feedback on your recent stay with us. We are deeply sorry to hear about the feedback and we will definitely look into improving the issues you have raised. We apologise for the shortfalls.Our team certainly looks forward to the opportunity to re-establish your trust in our standards of quality and have many more opportunities to serve you.Warm Regards,CallumFront OfficePark Inn by Radisson Palace Southend-on-Sea
by A traveller
Posted Aug. 4, 2024 on Hotels
Very basic. All carpets are filthy and in need of replacement. Only 1 pillow each and no extras anywhere. TV reception very poor - half the channels had no reception. Trying to flush the toilet so difficult - had to put your whole body weight behind pushing the button. Water pressure in the shower was pathetic. But the view was lovely. And the staff in the bar really friendly.
Comment from Hotel Management
Aug. 9, 2024 by Callum, Hotel Management
Dear Claire,Thank you for taking the time to share your feedback from your visit to Park Inn by Radisson Palace Southend-on-SeaPlease accept my sincere apologies for the shortfalls you encountered, as you have mentioned. We will discuss all your Comments with the Management Teams and will agree on specific actions to avoid similar issues occurring in the future.It is always a pleasure to have you as our guest, and on behalf of all the ambassadors at Park Inn by Radisson Palace Southend-on-Sea, I look forward to welcoming you back.We would be very happy if you would consider giving us a second chance in the future. Sincerely, CallumFront OfficePark Inn by Radisson Palace Southend-on-Sea
by A traveller
Posted Aug. 4, 2024 on Expedia
The hotel was great but no water was supplied in second room booked or tea. we booked 206 had water and choice of tea too 205 no water or choice of tea only strawberry or camamile food in the restaurant was very pricey and NOT good quality dry and cold.. in the evening bad quality and very expensive. The breakfast was amazing
Comment from Hotel Management
Aug. 9, 2024 by Callum, Hotel Management
Dear Gillian,Warm greetings from Park Inn by Radisson Palace Southend-on-Sea and we sincerely appreciate your recent stay with us and detailed feedback.We are elated to hear about the positive aspects of your stay.However, I deeply regret that certain areas fell short of expectations. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better.Warm Regards,CallumFront OfficePark Inn by Radisson Palace Southend-on-Sea
by A traveller
Disappointed
Posted Aug. 4, 2024 on HotelsThe hotel is ok the foods average. The room was very basic and far to hot, no air conditioning or air flow. The fans they left in the room were pointless and cheap. The beds were the most uncomfortable i have ever slept in. Defo wont be going here again
Comment from Hotel Management
Aug. 4, 2024 by Callum, Hotel Management
Dear Richard,Thank you for your recent stay with us at Park Inn by Radisson Palace Southend-on-Sea.We sincerely appreciate that you took the time to share the feedback on your recent stay with us. We are deeply sorry to hear about the feedback and we will definitely look into improving the issues you have raised. We apologise for the shortfalls.Our team certainly looks forward to the opportunity to re-establish your trust in our standards of quality and have many more opportunities to serve you.Warm Regards,Hotel ManagementPark Inn by Radisson Palace Southend-on-Sea
by A traveller
Nice hotel for a family trip to Adventure Island
Posted Aug. 3, 2024 on HotelsYou can't beat the location of this hotel when it comes to a family trip to Southend for the amusement park and a bit of high street shopping! The room we had was a great size and had a great view, but was incredibly hot due to the lack of AC/fans. The food was ok; next time we'll get food elsewhere as it would be better value for money. The staff/service was excellent! They were all friendly and helpful. We will likely stay here again
Comment from Hotel Management
Aug. 4, 2024 by Callum, Hotel Management
Dear AndrewWarm greetings from Park Inn by Radisson Palace Southend-on-Sea and we sincerely appreciate your recent stay with us and detailed feedback.We are elated to hear about the positive aspects of your stay.However, I deeply regret that certain areas fell short of expectations. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better.Warm Regards,Hotel ManagementPark Inn by Radisson Palace Southend-on-Sea
by A traveller
Nice but a bit dirty
Posted Aug. 1, 2024 on HotelsBeen living near this hotel for twelve years, decided to have a night out. Balcony room overlooking the park and Thames. Big cup of wet cigarette butts on the balcony when we checked in. Some signature is a little over used and the florescent lights above the bed make some serious noise. The hallway was full of flies too which was a bit weird. Otherwise, ok
Comment from Hotel Management
Aug. 4, 2024 by Callum, Hotel Management
Dear AndrewWarm greetings from Park Inn by Radisson Palace Southend-on-Sea and we sincerely appreciate your recent stay with us and detailed feedback.We are elated to hear about the positive aspects of your stay.However, I deeply regret that certain areas fell short of expectations. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better.Warm Regards,Hotel ManagementPark Inn by Radisson Palace Southend-on-Sea
by A traveller
Posted Jul. 31, 2024 on Expedia
Comment from Hotel Management
Aug. 27, 2024 by Yasin, Hotel Management
Dear Nazim,Thank you for your feedback. I’m truly sorry to hear that your stay was so disappointing. We take your comments seriously and will address the issues you’ve raised to improve our services. We appreciate you bringing this to our attention and hope to have the chance to offer you a better experience in the future.Best regards,YasinRooms Division Manager
by A traveller
Posted Jul. 30, 2024 on Hotels
Comment from Hotel Management
Aug. 27, 2024 by Yasin, Hotel Management
Dear Carl,Thank you for the perfect rating! We’re thrilled to hear that you had an excellent stay with us. Your satisfaction is our greatest reward, and we can’t wait to welcome you back for another top-notch experience.Best regards,YasinRooms Division Manager
